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| Preface | |
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| Recruiting | |
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| Recruitment Challenges | |
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| How to make recruitment efforts succeed | |
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| How to attract and compete for qualified applicants | |
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| Workers' expectations | |
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| Offshore outsourcing jobs | |
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| Summary | |
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| Recruitment Sources | |
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| Prerecruitment considerations | |
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| Proactive and reactive recruitment | |
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| Targeting special interest groups | |
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| Traditional recruitment sources | |
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| Innovative recruitment sources | |
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| Summary | |
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| Electronic Recruiting | |
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| Definition of an applicant | |
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| Electronic resumes | |
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| Career websites | |
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| International electronic recruiting | |
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| Internet job boards | |
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| Electronic recruiting risks | |
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| Electronic Web sources | |
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| Summary | |
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| Interviewing | |
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| Interview Preparation | |
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| Job analysis | |
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| Job descriptions | |
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| The right fit | |
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| Reviewing the application and resume | |
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| Setting the stage | |
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| Planning basic questions | |
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| Questions interviewers should ask themselves | |
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| Summary | |
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| Interviewing and Legal Considerations | |
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| Employment legislation | |
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| Employment-at-will and termination-at-will | |
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| Negligent hiring and retention | |
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| Federal record-keeping requirements | |
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| Affirmative action | |
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| Diversity | |
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| Discrimination charges | |
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| Questions to avoid asking | |
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| Applicant tracking | |
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| Summary | |
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| Competency-Based Questions | |
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| Key competency categories | |
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| Job-specific competencies | |
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| Characteristics of competency-based questions | |
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| Competency-based lead-ins | |
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| When to ask competency-based questions | |
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| Developing competency-based questions | |
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| Generic competency-based questions | |
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| Summary | |
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| Additional Types of Questions | |
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| Open-ended questions | |
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| Hypothetical questions | |
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| Probing questions | |
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| Close-ended questions | |
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| How to relate the questioning techniques to interview stages | |
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| Questioning techniques to avoid | |
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| Summary | |
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| Interview Components | |
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| Establishing an interview format | |
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| Putting applicants at ease | |
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| Getting started | |
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| Listening versus talking | |
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| Interpreting nonverbal communication | |
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| Encouraging the applicant to talk | |
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| Keeping applicants on track | |
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| Providing information | |
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| Perception | |
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| Summary | |
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| Types of Employment Interviews | |
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| Exploratory interviews | |
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| Telephone screening interviews | |
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| Video screening interviews | |
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| The human resources (HR) interview | |
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| The departmental interview | |
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| Panel interviews | |
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| Peer interviews | |
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| Interviewing less-than-ideal applicants | |
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| Stress interviews (how and why to avoid them) | |
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| Interviewing pitfalls | |
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| Summary | |
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| Selection | |
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| Documenting the Interview | |
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| The role of documentation in the selection process | |
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| Avoiding subjective language | |
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| Avoiding recording unsubstantiated opinions | |
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| Referring to job-related facts | |
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| Being descriptive | |
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| Notes versus forms | |
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| Documenting applicants with limited experience | |
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| Effective versus ineffective notes | |
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| Documentation guidelines | |
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| Summary | |
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| Preemployment Testing | |
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| How preemployment tests are used | |
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| Testing advantages and disadvantages | |
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| Test validation | |
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| Test administration | |
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| Preemployment testing policies | |
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| Testing categories | |
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| Computer-based testing | |
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| Summary | |
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| Background and Reference Checks | |
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| Legal guidelines | |
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| Background checks policy | |
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| Selecting a vendor | |
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| Reference checks | |
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| Guidelines for releasing and obtaining information | |
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| Reference and background checklists | |
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| Summary | |
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| The Selection Process | |
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| Preparation for the final meeting | |
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| The final meeting | |
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| Notifying selected applicants | |
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| Notifying rejected applicants | |
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| What could go wrong? | |
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| Summary | |
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| Orientation | |
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| The Fundamentals of Employee Orientation | |
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| Objectives | |
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| Benefits of orientation programs | |
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| Preparation: before the employee starts | |
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| Organizational orientation | |
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| Departmental orientation | |
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| How are we doing? | |
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| Summary | |
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| Beyond the Fundamentals of Employee Orientation | |
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| The partner program | |
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| Online orientation | |
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| Blended learning | |
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| Onboarding | |
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| Best practices: sample orientation programs | |
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| Summary | |
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| Appendixes | |
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| Job Posting Form | |
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| Job Posting Application Form | |
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| Work Environment Checklist | |
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| Job Description Form | |
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| Employment Application Form | |
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| Interview Evaluation Form | |
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| Exempt Reference Form | |
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| Nonexempt Reference Form | |
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| Index | |