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Acknowledgments | |
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Preface | |
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The Authors | |
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The Nature of Effective Leadership | |
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Leadership: Fact and Myth | |
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Model of Flexible Leadership | |
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Origins of the Model | |
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Overview of the Book | |
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Conclusions | |
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Efficiency and Process Reliability | |
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The Challenge of Improving Efficiency and Process Reliability | |
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Examples of High Efficiency and Process Reliability | |
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Conditions Affecting Efficiency and Process Reliability | |
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Ways to Improve Efficiency and Process Reliability | |
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Conclusions | |
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Leadership Behaviors to Enhance Efficiency and Process Reliability | |
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Operational Planning | |
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Clarifying Roles and Objectives | |
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Monitoring Operations and Performance | |
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Solving Operational Problems | |
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Relationships Among the Behaviors | |
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Conclusions | |
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Programs and Management Systems for Improving Efficiency and Process Reliability | |
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Quality and Process Improvement Programs | |
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Cost Reduction Programs | |
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Management Systems and Structural Forms | |
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Recognition and Reward Programs | |
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Conclusions | |
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Innovation and Adaptation | |
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The Challenge of Adapting to the External Environment | |
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Conditions Affecting the Importance of Adaptation | |
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Examples of Failure in Adaptation | |
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Examples of Successful Adaptation | |
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Reasons for Success and Failure | |
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Ways to Enhance Adaptations | |
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Conclusions | |
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Leader Behaviors to Enhance Adaptation | |
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Monitoring the Environment | |
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Strategic Planning | |
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Envisioning Change | |
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Building Support for Change | |
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Implementing Change | |
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Encouraging Innovative Thinking | |
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Facilitating Collective Learning | |
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Relationships Among Change-Oriented Behaviors | |
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Conclusions | |
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Programs, Systems, and Strategies for Enhancing Adaptation | |
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Intrepreneurship Programs | |
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External Benchmarking | |
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Programs for Understanding Customers | |
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Reward and Recognition Programs | |
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Collective Learning Practices | |
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Knowledge Management Systems | |
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Structural Forms to Facilitate Innovation | |
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Mergers, Acquisitions, and Strategic Alliances | |
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Conclusions | |
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Human Resources and Relations | |
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The Challenge of Managing Human Resources | |
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Conditions That Affect the Importance of Human Resources | |
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Implications of Strategy for Human Resources | |
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Examples of Good Human Relations | |
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Examples of Human Relations Problems | |
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Ways to Improve Human Resources and Relations | |
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Conclusions | |
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Leader Behaviors for Enhancing Human Resources | |
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Supporting | |
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Recognizing | |
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Developing | |
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Consulting | |
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Empowering | |
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Team Building | |
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Relationships Among the Behaviors | |
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Conclusions | |
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Programs and Management Systems for Enhancing Human Resources | |
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Human Resource Planning Systems | |
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Employee Development Programs | |
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Empowerment Programs | |
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Recognition, Award, and Benefit Programs | |
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Quality of Work Life Programs | |
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Orientation and Team-Building Programs | |
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Conclusions | |
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Finding the Right Balance | |
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Multiple Challenges and Tradeoffs for Leaders | |
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Tradeoffs Among the Three Performance Determinants | |
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Changes in Performance Determinants | |
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Examples of Effective Balancing | |
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Other Tradeoffs for Leaders | |
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Conclusions | |
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The Path to Flexible Leadership | |
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Guidelines for Effective Leadership | |
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Competencies for Effective Leadership | |
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Conclusion: The Essence of Flexible Leadership | |
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Notes | |
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Index | |