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Credibility How Leaders Gain and Lose It, Why People Demand It

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ISBN-10: 0787964646

ISBN-13: 9780787964641

Edition: 2nd 2003 (Revised)

Authors: James M. Kouzes, Barry Z. Posner

List price: $19.95
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Leadership, argue Kouzes & Posner, is above all a relationship, with credibility as the cornerstone. They demonstrate six key disciplines & practices to strengthen a leader's capacity for development & sustaining credibility.
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Book details

List price: $19.95
Edition: 2nd
Copyright year: 2003
Publisher: John Wiley & Sons, Incorporated
Publication date: 2/10/2003
Binding: Paperback
Pages: 384
Size: 6.00" wide x 9.00" long x 1.00" tall
Weight: 1.210
Language: English

Introduction: On Credibility and Character
Leadership Is a Relationship
Being Part Of, Not Apart From
Linking Leadership, Service, and Quality to Relationships
Learning What Constituents Expect
Identifying Key Characteristics of Admired Leaders
Discovering Credibility as the Foundation
Earning Credibility
Credibility Makes a Difference
The Spirited Individual
Gains for the Cynics
The Reasons for Cynicism
The Visible Leader
Doing What We Say: The Critical Difference
The Six Disciplines
Discovering Your Self
Clarifying Your Credo: "This I Believe"
Evaluating Values
Acquiring Competence
Self-Confidence: Believing You Can Do It
Character: Summing It All Up
Discovering Your Self: First Steps/Next Steps
Appreciating Constituents and Their Diversity
A New Ethic: Shifting the Focus from Self to Other
Enriching Performance Through Diversity
Showing Appreciation by Listening
Soliciting Feedback
Promoting Constructive Controversy
Engendering Trust
Taking Risks and Gaining Innovation
Appreciating Constituents: First Steps/Next Steps
Affirming Shared Values
Using Shared Values to Make a Difference
Finding Common Ground
Creating a Cooperative, Proud Community
Using Organizational Systems to Reinforce Shared Values
Reconciling Values Dilemmas
Affirming Shared Values: First Steps/Next Steps
Developing Capacity
Liberating the Leader in Everyone
Building Competence: Educate, Educate, Educate
Offering Choices, Encouraging Ownership
Inspiring Confidence
Creating a Climate for Learning
Promoting Communication and Feedback
Fostering Mutual Responsibility
Developing Capacity: First Steps/Next Steps
Serving a Purpose
Going First
Staying in Touch
Making Meaning, Daily
Becoming a Storyteller
Teaching with Moments of Learning
Losing and Regaining Credibility
Establishing Systems and Structures
Serving a Purpose: First Steps/Next Steps
Sustaining Hope
Taking Charge: Demonstrating Courage of Conviction
Arousing Positive Thoughts and Images
Giving Love and Encouragement
For Healthy Lives and Superior Performance: Making Hope a Priority
Sustaining Hope: First Steps/Next Steps
The Struggle to Be Human
The Tension Between Freedom and Constraint
The Tension Between Leading and Following
Perception of Success
From Excellence to Excess
Renewal: New Beginnings from the Old Ending
Studies on the Impact of Credibility and What Constitutes Credible Behavior
The Authors
Name Index
Subject Index