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| Introduction: On Credibility and Character | |
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| Leadership Is a Relationship | |
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| Being Part Of, Not Apart From | |
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| Linking Leadership, Service, and Quality to Relationships | |
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| Learning What Constituents Expect | |
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| Identifying Key Characteristics of Admired Leaders | |
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| Discovering Credibility as the Foundation | |
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| Earning Credibility | |
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| Credibility Makes a Difference | |
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| The Spirited Individual | |
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| Gains for the Cynics | |
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| The Reasons for Cynicism | |
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| The Visible Leader | |
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| Doing What We Say: The Critical Difference | |
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| The Six Disciplines | |
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| Discovering Your Self | |
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| Clarifying Your Credo: "This I Believe" | |
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| Evaluating Values | |
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| Acquiring Competence | |
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| Self-Confidence: Believing You Can Do It | |
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| Character: Summing It All Up | |
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| Discovering Your Self: First Steps/Next Steps | |
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| Appreciating Constituents and Their Diversity | |
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| A New Ethic: Shifting the Focus from Self to Other | |
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| Enriching Performance Through Diversity | |
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| Showing Appreciation by Listening | |
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| Soliciting Feedback | |
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| Promoting Constructive Controversy | |
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| Engendering Trust | |
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| Taking Risks and Gaining Innovation | |
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| Appreciating Constituents: First Steps/Next Steps | |
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| Affirming Shared Values | |
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| Using Shared Values to Make a Difference | |
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| Finding Common Ground | |
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| Creating a Cooperative, Proud Community | |
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| Using Organizational Systems to Reinforce Shared Values | |
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| Reconciling Values Dilemmas | |
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| Affirming Shared Values: First Steps/Next Steps | |
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| Developing Capacity | |
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| Liberating the Leader in Everyone | |
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| Building Competence: Educate, Educate, Educate | |
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| Offering Choices, Encouraging Ownership | |
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| Inspiring Confidence | |
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| Creating a Climate for Learning | |
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| Promoting Communication and Feedback | |
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| Fostering Mutual Responsibility | |
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| Developing Capacity: First Steps/Next Steps | |
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| Serving a Purpose | |
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| Going First | |
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| Staying in Touch | |
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| Making Meaning, Daily | |
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| Becoming a Storyteller | |
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| Teaching with Moments of Learning | |
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| Losing and Regaining Credibility | |
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| Establishing Systems and Structures | |
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| Serving a Purpose: First Steps/Next Steps | |
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| Sustaining Hope | |
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| Taking Charge: Demonstrating Courage of Conviction | |
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| Arousing Positive Thoughts and Images | |
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| Giving Love and Encouragement | |
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| For Healthy Lives and Superior Performance: Making Hope a Priority | |
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| Sustaining Hope: First Steps/Next Steps | |
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| The Struggle to Be Human | |
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| The Tension Between Freedom and Constraint | |
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| The Tension Between Leading and Following | |
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| Perception of Success | |
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| From Excellence to Excess | |
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| Renewal: New Beginnings from the Old Ending | |
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| Studies on the Impact of Credibility and What Constitutes Credible Behavior | |
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| Notes | |
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| Acknowledgments | |
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| The Authors | |
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| Name Index | |
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| Subject Index | |