Managing Public Disputes A Practical Guide for Professionals in Government, Business, and Citizen's Groups

Name: Managing Public Disputes A Practical Guide for Professionals in Government, Business, and Citizen's Groups
Availability: InStock
ISBN: 9780787957421

ISBN-10: 0787957429

ISBN-13: 9780787957421

Edition: 2nd 1988

Authors: Susan L. Carpenter, W. J. D. Kennedy

List price: $65.00

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Description:

Managing Public Disputes provides specific guidelines, case studies and techniques for managing disputes at all levels and between all kinds of individuals, corporate bodies and public organisations.

Book details

List price: $65.00
Edition: 2nd
Copyright year: 1988
Publisher: John Wiley & Sons, Incorporated
Publication date: 8/7/2001
Binding: Paperback
Pages: 320
Size: 6.06" wide x 9.09" long x 0.88" tall
Weight: 1.342
Language: English



Preface


The Authors



Public Controversies and Conflict Management



Understanding Public Disputes: The Spiral of Unmanaged Conflict


Characteristics of Public Disputes


The Spiral of Unmanaged Conflict



Dealing with Conflict Productively: Alternatives and Case Examples


Conventional Approaches to Managing Conflict


Alternative Approaches for Managing Conflict


Case Examples



Developing an Effective Program of Conflict Management: Ten Principles



A Step-By-Step Process for Managing Public Disputes



Analyzing the Conflict


Making a Preliminary Review


Collecting Information


Assessing the Information



Designing a Strategy and Setting Up the Conflict Management Program


Designing a Strategy


Setting Up a Program



Adopting Procedures, Educating Parties, and Developing Options


Adopting Procedures


Educating Parties


Developing Options



Reaching and Carrying Out Agreements


General Approaches to Reaching Agreements


Carrying Out Agreements



Ensuring the Success of Conflict Management



Guidelines for Making the Program Work


Holding Productive Meetings


Managing Activities Between Meetings


Involving Constituents


Informing the Public


Working with the News Media


Using a Third Party



Paying Attention to Underlying Dynamics: Values, Trust, Power


Values


Trust


Power



Handling the Human Side of the Process


Bringing People to the Table


Educating Newcomers


Coping with Differences in Negotiating Skills


Keeping People at the Table


Handling Intense Emotions in Public Meetings


Getting Even


Reducing Personal Risk



Removing Roadblocks


Negotiating Differences in Data


Breaking Deadlocks


A Final Word


References


Index