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| Introduction | |
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| Development of Telephone Triage in Primary Care | |
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| Definition of Triage | |
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| Assessments of Health Care Delivery | |
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| Protocol Dynamics | |
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| Functions of Protocols | |
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| Documentation | |
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| High-Risk Populations | |
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| Standards of Nursing Practice | |
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| Risk Management Issues | |
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| Reportables | |
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| How to Use This Book | |
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| Protocols | |
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| Selecting the Appropriate Type of Question | |
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| Telephone Triage Assessment | |
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| Example | |
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| Assessing Female Callers | |
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| Pediatric Assessments | |
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| Geriatric Assessments | |
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| Reference Guides to Protocol Symptoms by Body System | |
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| Cardiovascular System | |
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| Eye, Ear, Nose, and Throat | |
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| Gastrointestinal System | |
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| Genital/Urinary System | |
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| Immune System | |
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| Musculoskeletal System | |
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| Neurological System | |
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| Miscellaneous | |
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| Adult Protocols | |
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| Abdominal Problems | |
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| Abrasions | |
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| Acne | |
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| Alcohol Abuse | |
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| Allergic Reaction | |
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| Anxiety/Stress | |
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| Arm Problems | |
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| Back Problems | |
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| Bites, Animal and Human | |
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| Bites, Ant/Fire Ant | |
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| Bites, General | |
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| Bites, Marine | |
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| Bites, Snake | |
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| Bites, Spider/Scorpion | |
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| Bites, Tick | |
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| Breast Problems | |
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| Breathing Problems | |
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| Bruise | |
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| Burns | |
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| Chest Pain | |
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| Choking | |
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| Cold Exposure | |
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| Coma | |
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| Constipation | |
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| Contact Lens Problems | |
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| Cough | |
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| Dental Problems | |
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| Depression | |
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| Diarrhea | |
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| Dizziness/Fainting | |
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| Domestic Violence | |
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| Ear Problems | |
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| Edema, Extremity | |
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| Elder Abuse | |
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| Electric Shock | |
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| Extremity Injury | |
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| Eye Problems | |
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| Facial Problems | |
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| Fever | |
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| Flank Pain | |
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| Foot/Ankle Problems | |
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| Foreign Body in Orifice | |
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| Foreign Body, Swallowed | |
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| Gas | |
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| Genital/Perineal Problems | |
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| Hair Loss | |
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| Hand/Wrist Problems | |
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| Hay Fever Symptoms | |
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| Headache | |
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| Head Congestion | |
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| Head Injury | |
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| Heartbeat Irregularities | |
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| Heartburn | |
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| Heat Reaction | |
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| Hiccoughs | |
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| Immunization Reaction | |
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| Itching, without Rash | |
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| Jaundice | |
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| Laceration | |
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| Leg Problems | |
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| Lethargy | |
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| Lice, Suspected | |
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| Lump | |
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| Menstrual Problems | |
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| Mouth Problems | |
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| Nausea | |
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| Neck Problems | |
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| Neurological Deficit | |
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| No Guideline | |
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| Nosebleed | |
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| Penile Problems | |
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| Postoperative Problems | |
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| Puncture Wound | |
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| Rash | |
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| Scalp Problems | |
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| Seizures | |
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| Sore Throat | |
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| Trauma, Finger/Toe | |
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| Trauma, Major | |
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| Urinary Tract Problems | |
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| Vaginal Bleeding | |
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| Vaginal Problems | |
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| Visual Changes | |
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| Vomiting | |
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| Weight Loss | |
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| Wound Problems | |
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| Pediatric Protocols | |
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| Abdominal Problems, 2 Years to Puberty | |
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| Abdominal Problems, Puberty | |
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| Breathing Problems, Newborn to 6 Weeks | |
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| Breathing Problems, 7 Weeks to 17 Years | |
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| Burns, Newborn to 12 Years | |
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| Child Abuse/Neglect | |
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| Child Sexual Abuse | |
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| Circumcision Problems, Newborn | |
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| Circumcision Problems | |
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| Constipation, Newborn to 12 Months | |
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| Constipation | |
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| Cough/Congestion, Newborn to 5 Years | |
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| Crying Baby, Newborn to 3 Months | |
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| Crying Baby, 4 to 24 Months | |
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| Diaper Rash, Newborn to 6 Weeks | |
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| Diaper Rash | |
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| Diarrhea, Newborn to 12 Months | |
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| Diarrhea, 13 Months to 12 Years | |
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| Ear Problems, Newborn to 12 Years | |
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| Eye Problems, Newborn to 6 Weeks | |
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| Fever, Newborn to 3 Months | |
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| Fever, 4 Months to 4 Years | |
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| Fever, 5 Years to 17 Years | |
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| Head Congestion, Newborn to 1 Year | |
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| Head Injury, Newborn to 17 Years | |
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| Headache, 2 to 17 Years | |
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| Hernia--Suspected, Newborn to 6 Weeks | |
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| Hiccoughs, Newborn to 6 Weeks | |
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| Hiccoughs, 7 Weeks to 17 Years | |
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| Immunization Reaction, Newborn to 6 Weeks | |
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| Jaundice, Newborn to 30 Days | |
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| Lethargy, Newborn to 6 Weeks | |
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| Mouth Problems, Newborn to 6 Weeks | |
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| Mouth Problems, 7 Weeks to 12 Years | |
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| Penile Problems, Newborn to 6 Weeks | |
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| Rash, Newborn to 6 Weeks | |
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| Rash, 7 Weeks to 12 Years | |
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| Scalp Problems, Newborn to 6 Weeks | |
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| Seizures, Newborn to 6 Years | |
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| Seizures, 7 Years and Older | |
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| Skin Problems, Newborn to 6 Weeks | |
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| Teething | |
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| Umbilical Cord Problems | |
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| Urinary Tract Problems, Newborn to 6 Weeks | |
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| Urinary Tract Problems, 7 Weeks to 12 Years | |
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| Vaginal Problems, Newborn to 6 Weeks | |
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| Vomiting, Newborn to 6 Weeks | |
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| Vomiting, 7 Weeks and Older | |
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| Wheezing, Newborn to 17 Years | |
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| Appendices | |
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| Formulary: Over-the-Counter Medications | |
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| Health Hot Lines | |
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| Resources for Telephone Triage | |
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| Bibliography | |
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| Index | |