Best Impressions in Hospitality

Name: Best Impressions in Hospitality
Price: 36.23 USD
Availability: InStock
ISBN: 9780766815841

ISBN-10: 0766815846

ISBN-13: 9780766815841

Edition: 2000

Authors: Angie Michael

List price: $162.95

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Description:

This first-of-its kind text is written specifically for students preparing to enter the hospitality industry. It provides comprehensive coverage of service and image fundamentals and their application in hotel and restaurant management and service. Every nuance of the hospitality industry is discussed in depth, from appearance, grooming, and uniforms to body language, customer relations, and business etiquette. Separate chapters on universal standards and cross-cultural communication prepare students to deal with guests of varied backgrounds with ease. "Self-Assessment Checklists" help students gauge their own readiness in making that critical first impression. This effective training…

Book details

List price: $162.95
Copyright year: 2000
Publisher: Delmar Cengage Learning
Publication date: 12/20/1999
Binding: Hardcover
Pages: 232
Size: 7.00" wide x 9.00" long x 0.75" tall
Weight: 0.836
Language: English



Thank You Very Much!


Preface



First Impressions



Professional Dress for Men and Women



Professional Dress for Men in Hospitality



Professional Dress for Women in Hospitality



Casual Days in Hospitality?



Universal Standards



Wearing Your Uniform with Class



Hospitality: What You Say and What You Do



Business Etiquette--Charming the Bottom Line



The Art of Selecting Uniforms


Appendix


Bibliography


Photo and Illustration Credits


Index