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Practical Guide to Fares and Ticketing

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ISBN-10: 076681582X

ISBN-13: 9780766815827

Edition: 3rd 2001 (Revised)

Authors: Jeanne Semer-Purzycki

List price: $250.95
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This comprehensive book is written in an easy-to-use, understandable manner for professionals in the travel industry. The text adheres to the "ARC Industry Agent's Handbook," the industry standard for the sale of airline transportation in North America. It includes the most current information and practices, including sales, promotion, booking, pricing, and ticketing of airline travel. It also addresses the changing role of the retail travel agent as well as the effect of technology in the workplace. This is a useful guide for the practicing professional as well as for the growing number of individuals interested in operating a home-based travel agency. It provides all the information…    
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Book details

List price: $250.95
Edition: 3rd
Copyright year: 2001
Publisher: Delmar Cengage Learning
Publication date: 9/1/2000
Binding: Paperback
Pages: 448
Size: 8.50" wide x 10.75" long x 0.75" tall
Weight: 1.980
Language: English

Preface
About the Author
Introduction
A Historical Perspective: Then and Now
Who's Ruling the Roost?
A Brave New World: Deregulation
Airline Transportation 101
Travel Agency and Suppliers: Relationships
The Airlines Reporting Corporation (ARC)
Structure of the Airline Industry
Airline Codes
All about Aircraft
Building Passenger Loyalty
Code Sharing and Airline Alliances
Airline Passenger Services
Airline Policies and Passengers' Rights
Airline Geography and Terms
North American Geography and Codes
Hubs and Gateways
Flight and Routing Terms
Resources and Reservations
From Paper to Electronics
OAG Desktop Guides
OAG Travel Planner
Computer Reservations System (CRS)
The Internet: Gold Rush in Cyberspace
Reservations and Customer Service
Airline Reservations: Telephone Handling
Airline Reservations: Automated
Fares and Pricing
Airfares and Deregulation
Fare Calculation Terms
Types of Fares
Fare-Basis Codes
Fare Rules
Domestic Taxes and Surcharges
Automated Fare Displays
Itinerary Pricing
Itinerary Price with Fuel Surcharge
Ticketing, Part I
Background
ARC Ticket Stock
ARC Area Settlement Plan
Sections of a Ticket Document
Completing a Ticket
Automated and Electronic Ticketing
Ticketing, Part II
Introduction
Ticketing Circle-Trips
Ticketing Open Jaws
Open-Flight Coupons
Conjunction Tickets
Discount Fare Ticketing
Hawaii and Alaska Fares and Ticketing
Ticket Refunds
Introduction
Refund/Exchange Notice (REN)
Full Refund: Completed Example
Full Refund: With Cancellation Penalty
Partial Refund: Completed Example
Partial Refund: With Commission Cap
Refunding from ATB
Ticket Exchanges
Introduction
Refund/Exchange Notice (REN)
New Ticket Entries
Even Exchange Transactions
Exchange with Additional Collection
Exchange with Refund
Special Ticketing
Prepaid Ticket Advice (PTA)
Miscellaneous Charges Order (MCO)
Tour Order
Amtrak Ticketing
International Air Travel
International Travel Requirements
International Air Transport Association (IATA)
Freedoms of the Air
International Taxes and Fees
Basics of International Fares and Construction
International Fares and Ticketing: Western Hemisphere
International Fares and Ticketing: Eastern Hemisphere
Worldwide City and Airport Codes
OAG: Airline Codes and Abbreviations
Web Site Resources
Glossary