Communicating Effectively for Dummies

Name: Communicating Effectively for Dummies
Availability: InStock
ISBN: 9780764553196

ISBN-10: 0764553194

ISBN-13: 9780764553196

Edition: 2001

Authors: Marty Brounstein

List price: $22.99

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Description:

Good communication skills are vital. Highlights of this book incudes interview techniques, meeting new people and making new contacts, cold calling, handling customer complaints, making presentations/speeches and managing employees and colleagues.

Book details

List price: $22.99
Copyright year: 2001
Publisher: John Wiley & Sons, Incorporated
Publication date: 4/15/2001
Binding: Paperback
Pages: 388
Size: 7.50" wide x 9.50" long x 1.00" tall
Weight: 1.386
Language: English

Marty Brounstein, is an author, speaker, and management consultant who specializes in practical applications of coaching techniques.



Introduction


Table of Contents


Indroduction


About This Book


Conventions Used in This Book


How This Book Is Organized



Communicating Successfully



Tuning In to the Power of Active Listening



Speaking Assertively



Win-Win Conflict Resolution



Tackling Communication Challenges



The Part of Tens


Icons Used in This Book


Where to Go from Here



Communicating Successfully



Working at Communicating and Communicating at Work



Understanding How People Express Themselves to Others



Are You Really Listening?



Tuning In to the Power of Active Listening



Fixing Your Radar on the Speaker



Putting Active Listening Tools to Work



Giving a Dose of Empathy a la Mode



Speaking Assertively



It Isn't Just What You Say, but How You Say It



Speaking in the Positive



Keeping Your Listener Engaged



Win-Win Conflict Resolution



Approaching Conflicts Constructively



Communicating to Keep Conflicts Cool



Bringing the Conflict to Resolution



Tackling Communication Challenges



You've Got Mail: Managing E-Mail Communications



Oh, No! I Have to Do a Presentation!



Hurdling Customer Challenges



Interviewing from Both Sides of the Table



Conquering the Challenges of Management



The Part of Tens



Ten Ideas for Effectively Handling Telephone Interactions



Ten Tips to Enhance Teamwork



Ten Actions that Lend Credibility to Your Communications


Appendix