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| Contributors | |
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| Introduction | |
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| Communication and Nursing: Historical Roots and Related Theory | |
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| Early Nursing Education | |
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| Influence of Psychiatric-Mental Health Nursing | |
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| Patient-Centered Care | |
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| The Picker Institute | |
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| Reflective Practice | |
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| The Work of Patricia Benner | |
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| Implications for Advanced Practice Nursing | |
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| The Healthcare Climate and Communication | |
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| Historical Background | |
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| The Business of US Health Care: A Response to Change | |
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| Health Care Transformed: 1935 to 1980 | |
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| Reciprocal Influences on Health Care | |
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| The Future of US Health Care | |
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| Communication and the Present Healthcare Climate | |
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| Personal and Professional Relationships and Communication | |
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| Boundaries | |
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| Self-Disclosure | |
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| Empathy | |
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| Compassion Fatigue | |
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| The Art of Listening | |
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| Active Listening | |
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| The Steps of Active Listening | |
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| Specific Issues in Advanced Practice and Primary Care | |
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| Compliance, Adherence, and Follow-Through | |
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| Nonverbal Communication | |
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| Communication Across the Life Span | |
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| Communicating with Children | |
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| Difficult Conversations with Children | |
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| Communicating with Adolescents | |
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| Communicating with Older Adults | |
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| The Use of Elderspeak | |
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| How to Improve Communications with Older Adults | |
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| Elder Mistreatment | |
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| Advanced Care Planning | |
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| Difficult Conversations | |
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| Communicating Bad News | |
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| Communications and Cultural Issues | |
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| Health Information Literacy | |
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| Communications and Latino Culture | |
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| Use of Interpreters | |
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| Transcultural Nursing Assessment | |
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| Additional Cultural Models | |
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| Interdisciplinary and Peer Communication | |
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| Horizontal Violence | |
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| Collaboration and Teamwork | |
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| Conflict | |
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| Health Outcomes | |
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| Specific Issues Related to Advanced Practice Roles | |
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| Theories for Knowledge-Based Practice | |
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| Advantages of Advanced Practice | |
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| The Buckman Business Consulting Model | |
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| Communication and Peer Group Supervision | |
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| Peer Groups | |
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| Peer Group Consultation Model | |
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| Sample Peer Groups | |
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| Index | |