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| Preface | |
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| Contributors | |
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| Strategic Career Planning: Professional and Personal Development | |
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| Reflection | |
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| Reflective Practice | |
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| Professional Portfolio Basics | |
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| Competing with a Curriculum Vitae | |
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| R�sum� | |
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| References | |
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| Professional Organizations | |
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| Stepping Up and Stepping In: Getting Organizationally Involved | |
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| Connecting Professionally in an Electronic World | |
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| APRN Certification: A Value-Added Enhancement | |
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| APRN Certification Opportunities | |
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| Personal Development and Self-Care | |
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| Conclusion | |
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| References | |
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| Communication Strategies and Tips: Avoiding Problems; Achieving Desired Results | |
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| Netiquette | |
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| E-Mail | |
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| Voice Mail and Computer Usage Tips | |
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| Organizing Successful Meetings | |
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| Communicating Professionalism | |
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| Surviving and Flourishing in a Work World Filled with Difficult People | |
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| Excellent Interviews: Knowing What to Ask and How to Ask It | |
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| Conclusion | |
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| References | |
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| Influencing Healthcare Quality: Educating Patients, Nurses, and Students | |
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| Patient and Community Education | |
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| Staff Education: Influencing Staff via Educational Programming | |
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| Essentials for Educating with Excellence: Academic Teaching and the CNS | |
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| Conclusion | |
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| References | |
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| Supplemental Resources | |
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| Mastering Performance Appraisal: Tips for the CNS | |
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| Employee Evaluation | |
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| Job Descriptions or Job Standards | |
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| Self-Regulation and Peer Review | |
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| Conclusion | |
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| References | |
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| CNSs and Difficult Clinician-Patient Situations: Strategies for Success | |
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| Coaching to Change Nursing Staff's Approach | |
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| Education and Supervision: Helping Staff Avoid the Dark Side of Nursing | |
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| Case Studies: Practicing De-escalation Techniques | |
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| Referral, Collaboration, and Behavioral Contracts | |
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| Interdisciplinary Rounds | |
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| Therapeutic Communication | |
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| References | |
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| The Clinical Nurse Specialist Consultant Role: Issues and Pragmatics | |
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| The CNS as Consultant | |
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| What Is Nursing Consultation? | |
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| What Skills Does It Take to Implement CNS Consultation? | |
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| How Does a CNS Consultant Get Started? | |
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| What Can the CNS Consultant Offer the Consulting Person, Organization, or System? | |
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| Forms of Business Association for CNS Consultation | |
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| Legal Implications of Nurse Consultation | |
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| Barriers to Effective Consultation | |
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| Conclusion | |
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| References | |
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| Recommended Resources | |
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| Workplace Violence: Creating and Sustaining a Healthy Place to Work | |
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| Workplace Violence | |
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| Background Information | |
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| Causative Factors of Violence | |
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| Behavioral Typologies of Violent People | |
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| Conceptual Frameworks for Understanding Violence | |
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| Setting the Stage for Understanding Hospital Violence | |
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| Types of Violence in Healthcare Settings | |
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| Risk Factors for Violent Behaviors | |
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| The Challenges of Establishing Violence Reporting Systems | |
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| The Lingering Effects of Violence | |
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| Strategies for Violence Reduction | |
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| Nursing Opportunities | |
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| Healthy Work Environments: Violence Free | |
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| Conclusion | |
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| References | |
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| Supplemental Resources | |
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| Influencing Outcomes: Improving Quality at the Point of Care | |
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| What Is an Outcome? | |
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| Outcomes Measures: Key Players and Driving Forces | |
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| Leaders and Partners in Outcomes Measurement and Management | |
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| Establishing an Outcomes Project of Interest | |
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| Improving Quality by Systematically Examining and Managing Outcomes | |
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| Conclusion | |
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| References | |
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| Patient Safety: Preventing Unintended Consequences and Reducing Errors | |
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| Human Error and Types of Error | |
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| Creating a Just Culture for Patient Safety | |
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| Creating a Safe Environment | |
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| Safety and Quality Organizations | |
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| Tools of the Trade | |
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| Educating New and Experienced Nurses: Electronic Resources for the CNS | |
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| Case Study: Development and Implementation of a Rapid Response Team | |
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| References | |
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| Exemplar 9-2 References | |
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| The Basics of Nursing Business | |
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| The Context of CNS Practice: An Overview of the U.S. Healthcare System | |
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| Third-Party Payors | |
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| The Budget Process | |
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| Types of Budgets | |
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| Building the Nursing Budget | |
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| Justification Considerations for Nursing Staffing | |
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| Variance Reporting | |
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| Preparing for the Capital Budget: Product Evaluation | |
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| References | |
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| Index | |