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Foreword | |
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Preface | |
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Acknowledgments | |
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How to Use This Book | |
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About Health Literacy | |
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Starting Points | |
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Strategies, Ideas, and Solutions | |
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Sources to Learn More | |
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Assessing Literacy in Healthcare | |
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Starting Points | |
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Strategies, Ideas, and Solutions | |
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Sources to Learn More | |
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Assessing Readability | |
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Starting Points | |
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Strategies, Ideas, and Solutions | |
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Sources to Learn More | |
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Bulleted Lists | |
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Starting Points | |
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Strategies, Ideas, and Solutions | |
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Sources to Learn More | |
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Choosing, Adapting, and Reviewing Teaching Materials | |
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Starting Points | |
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Strategies, Ideas, and Solutions | |
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Sources to Learn More | |
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Consumer Health Libraries | |
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Starting Points | |
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Strategies, Ideas, and Solutions | |
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Sources to Learn More | |
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Decision Aids and Shared Decision-Making | |
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Starting Points | |
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Strategies, Ideas, and Solutions | |
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Sources to Learn More | |
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Email | |
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Starting Points | |
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Strategies, Ideas, and Suggestions | |
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Sources to Learn More | |
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Ethics of Simplicity | |
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Starting Points | |
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Strategies, Ideas, and Suggestions | |
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Sources to Learn More | |
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Feedback: Interviews and Focus Groups | |
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Starting Points | |
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Strategies, Ideas, and Suggestions | |
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Sources to Learn More | |
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Feng Shui and Other Environmental Considerations | |
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Starting Points | |
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Strategies, Ideas, and Suggestions | |
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Sources to Learn More | |
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Forms and Other "Reading-to-Do" Documents | |
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Starting Points | |
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Strategies, Ideas, and Suggestions | |
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Sources to Learn More | |
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Groups, Classes, and Educational Programs | |
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Starting Points | |
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Strategies, Ideas, and Suggestions | |
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Sources to Learn More | |
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Hearing: Communicating with People Who Are Deaf or Hard of Hearing | |
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Starting Points | |
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Strategies, Ideas, and Suggestions | |
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Sources to Learn More | |
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Helping Patients Prepare for and Participate in Healthcare | |
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Starting Points | |
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Strategies, Ideas, and Suggestions | |
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Sources to Learn More | |
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Helping Patients Remember and Follow Medical Instructions | |
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Starting Points | |
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Strategies, Ideas, and Suggestions | |
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Sources to Learn More | |
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Humor | |
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Starting Points | |
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Strategies, Ideas, and Suggestions | |
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Sources to Learn More | |
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Internet Information | |
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Starting Points | |
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Strategies, Ideas, and Suggestions | |
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Sources to Learn More | |
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Interpreters: Foreign and American Sign Language | |
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Starting Points | |
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Strategies, Ideas, and Suggestions | |
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Sources to Learn More | |
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Knowledge: Learning and Teaching | |
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Starting Points | |
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Strategies, Ideas, and Suggestions | |
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Sources to Learn More | |
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Language and Culture: Communicating with People from Other Languages and Lands | |
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Starting Points | |
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Strategies, Ideas, and Suggestions | |
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Sources to Learn More | |
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Literacy: Communicating with People Who Do Not Read or Read Well | |
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Starting Points | |
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Strategies, Ideas, and Suggestions | |
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Sources to Learn More | |
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Media: Videotapes, Audiotapes, CDs, and DVDs | |
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Starting Points | |
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Strategies, Ideas, and Suggestions | |
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Sources to Learn More | |
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Medical-Legal Documents | |
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Starting Points | |
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Strategies, Ideas, and Suggestions | |
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Sources to Learn More | |
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Metaphors and Analogies | |
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Starting Points | |
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Strategies, Ideas, and Solutions | |
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Sources to Learn More | |
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Numbers | |
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Starting Points | |
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Strategies, Ideas, and Suggestions | |
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Sources to Learn More | |
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Objects and Models | |
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Starting Points | |
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Strategies, Ideas, and Suggestions | |
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Sources to Learn More | |
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Older Adults | |
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Starting Points | |
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Strategies, Ideas, and Suggestions | |
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Sources to Learn More | |
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Pictographs | |
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Starting Points | |
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Strategies, Ideas, and Suggestions | |
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Sources to Learn More | |
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Plain Language | |
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Starting Points | |
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Strategies, Ideas, and Suggestions | |
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Sources to Learn More | |
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Quality | |
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Starting Points | |
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Strategies, Ideas, and Suggestions | |
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Sources to Learn More | |
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Risk Communication | |
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Starting Points | |
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Strategies, Ideas, and Suggestions | |
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Sources to Learn More | |
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Signs, Maps, and Other Navigation Tools | |
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Starting Points | |
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Strategies, Ideas, and Suggestions | |
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Sources to Learn More | |
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Stories and Narratives | |
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Starting Points | |
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Strategies, Ideas, and Suggestions | |
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Sources to Learn More | |
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Talking and Listening | |
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Starting Points | |
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Strategies, Ideas, and Suggestions | |
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Sources to Learn More | |
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Telephone | |
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Starting Points | |
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Strategies, Ideas, and Suggestions | |
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Sources to Learn More | |
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Touchscreen Technology | |
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Starting Points | |
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Strategies, Ideas, and Suggestions | |
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Sources to Learn More | |
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Translations | |
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Starting Points | |
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Strategies, Ideas, and Suggestions | |
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Sources to Learn More | |
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Universal Design in Print and on the Web | |
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Starting Points | |
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Strategies, Ideas, and Suggestions | |
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Sources to Learn More | |
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Vision: Communication with People Who Are Blind or Have Limited Vision | |
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Starting Points | |
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Strategies, Ideas, and Suggestions | |
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Sources to Learn More | |
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Visuals | |
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Starting Points | |
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Strategies, Ideas, and Suggestions | |
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Sources to Learn More | |
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Website Design | |
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Starting Points | |
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Strategies, Ideas, and Suggestions | |
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Sources to Learn More | |
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Word Choice | |
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Starting Points | |
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Strategies, Ideas, and Suggestions | |
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Sources to Learn More | |
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X-tras | |
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Starting Points | |
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Strategies, Ideas, and Suggestions | |
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Sources to Learn More | |
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You: Empathy and Humanity | |
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Starting Points | |
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Strategies, Ideas, and Suggestions | |
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Sources to Learn More | |
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Zest and Pizzazz | |
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Starting Points | |
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Strategies, Ideas, and Suggestions | |
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Sources to Learn More | |
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Eight Ways You Can Improve Health Communication | |
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Health Literacy Month | |
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About the Author | |
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Index | |