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| Foreword | |
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| About the authors | |
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| Acknowledgements | |
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| Introduction | |
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| Complying with the Law | |
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| Complying with Health and Safety Law | |
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| Enforcement | |
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| Regulations | |
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| Risk assessment | |
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| Criminal sanctions | |
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| Civil compensation | |
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| Promoting occupational health | |
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| Towards a safe workplace | |
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| Fire safety | |
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| Flexible working | |
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| Environmental protection and liability | |
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| Construction work and building management | |
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| Proposed health and safety legislation | |
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| Complying with the Law on Staff, Casual and Contract Workers | |
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| Flexible working for employees | |
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| Leave for parents and carers | |
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| Contract and casual workers | |
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| TUPE | |
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| Employee consultation | |
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| Disability discrimination | |
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| Unfair dismissal | |
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| Workplace surveillance | |
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| Disciplinary and grievance hearings | |
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| Minimum wage | |
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| Timetable for new employment/contract legislation | |
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| Complying with Property Law | |
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| Acquisition and disposal | |
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| Business leases | |
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| Planning | |
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| Environmental matters | |
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| Occupiers' liability | |
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| Knowing your portfolio and managing costs | |
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| Real estate valuation | |
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| Negotiating lease terms | |
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| Managing Your Business Effectively | |
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| Financial Management | |
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| Background economics | |
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| Best practice financial management | |
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| Private investment and partnership | |
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| Benchmarking facilities costs | |
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| Whole life economics and financial analysis | |
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| Property costs | |
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| Principles of facilities finance | |
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| Risk Management | |
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| Three phases of risk management | |
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| Risk management in business | |
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| Developing a risk management strategy | |
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| Risk planning and responsibilities | |
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| Digital risk | |
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| Linking risk to the quality process | |
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| Risk management in practice | |
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| Business Continuity | |
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| The Turnbull Report | |
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| Developing a strategy | |
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| Implementing the strategy | |
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| Outsourcing disaster recovery | |
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| Dealing with staff | |
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| Dealing with the media | |
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| Inventory and restoration | |
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| Best practice procedures | |
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| Outsourcing | |
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| What to outsource | |
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| Choosing contractors | |
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| Service level agreements | |
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| Contractual arrangements | |
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| Key performance indicators | |
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| Building the relationship | |
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| Managing the end of the contract | |
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| Transport Policies | |
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| Travel plans | |
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| Car park management | |
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| Fleet management | |
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| IT and Communications | |
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| The convergence of data and telecom | |
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| IT infrastructure management | |
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| Voice over IP | |
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| Conferencing and presentation technology | |
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| Doing business over the web | |
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| Helpdesks | |
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| Digital v paper document systems | |
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| The Built Environment | |
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| Workplace Facilities | |
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| Buying gas, electricity and water | |
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| Climate Change Levy | |
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| Environmental measurement and reporting | |
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| Waste water management | |
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| HVAC (heating, ventilation and air conditioning) | |
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| Waste management | |
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| Noise and vibration | |
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| Furniture | |
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| Catering | |
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| Cleaning | |
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| Lighting | |
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| Space Design and Management | |
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| Space planning | |
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| Relocation and churn | |
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| Computer-aided facilities management (CAFM) | |
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| Access, Safety and Security | |
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| Closed circuit television (CCTV) | |
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| Violence and aggression in the workplace | |
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| Access control, asset protection and guarding | |
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| Fire risk | |
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| Maintenance and Repair | |
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| Plant and property maintenance | |
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| Turnkey service management | |
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| E-business solutions for support | |
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| Facilities service cost benchmarking protocol | |
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| Index | |