Effective Security Management

Name: Effective Security Management
Price: 5.7 USD
Availability: InStock
ISBN: 9780750699075

ISBN-10: 0750699078

ISBN-13: 9780750699075

Edition: 3rd 1998

Authors: Charles A. Sennewald

List price: $44.99

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Description:

This 3rd edition is enhanced with the addition of an entire chapter devoted to computer security. It explains many of the applications that the personal computer can have in all aspects of the security function. A glossary of terms is provided.

Book details

List price: $44.99
Edition: 3rd
Copyright year: 1998
Publisher: Elsevier Science & Technology Books
Publication date: 3/19/1998
Binding: Hardcover
Pages: 352
Size: 6.48" wide x 9.55" long x 1.09" tall
Weight: 1.716

Preface	p. xix
Introduction: Managing the Organization	p. 1
Managerial Acts	p. 1
Managerial Functions	p. 2
Planning	p. 2
Organizing	p. 2
Directing	p. 3
Coordinating	p. 3
Controlling	p. 3
Summary of Management Functions	p. 4
The Successful Manager	p. 4
Characteristics	p. 4
Leadership	p. 5
Time Management	p. 6
Time Management Tips	p. 6
General Security Management	p. 9
General Principles of Organization	p. 11
Organization Principles	p. 11
Logical Division of Work	p. 12
Clear Lines of Authority and Responsibility	p. 14
Span of Control	p. 14
Unity of Command	p. 16
Responsibility, Authority, and Accountability	p. 17
Coordination to Meet Organizational Goals	p. 18
Where Security Fits in the Organizational Structure	p. 19
The Changing Role of Security	p. 19
Security's Contribution to Profits	p. 20
To Whom Does Security Report?	p. 20
The Difference Between Corporate and Company Security	p. 20
Summary	p. 24
Review Questions	p. 24
Organizational Structure	p. 25
The Informal Organization	p. 26
Subunit Structures	p. 29
Corporate Culture	p. 31
Summary	p. 31
Review Questions	p. 32
Security's Role in the Organization	p. 33
The Protective Service Role	p. 33
Special Services	p. 35
Executive's Home Security Survey	p. 35
Investigative Assistance	p. 36
Bodyguard/Escort Service	p. 37
Emergency Service	p. 37
Educational Services	p. 38
General Security Programs	p. 39
Supervisory Training Sessions	p. 39
Employee Self-Protection Programs	p. 39
Unit or Departmental Presentations	p. 40
Management Services	p. 40
Summary	p. 41
Review Questions	p. 41
The Director's Role	p. 43
The Security Director as a Leader	p. 44
As a Company Executive	p. 44
As an Executive with High Visibility	p. 44
As an Executive with a Broad Profile	p. 45
As an Innovator	p. 46
As a Counselor and Advisor	p. 47
As a Trainer	p. 48
As a Contemporary Professional	p. 49
As a Goal Setter and Strategic Planner	p. 50
The New Security Director	p. 51
Summary	p. 52
Review Questions	p. 52
The Security Supervisor's Role	p. 53
The Supervisor as an Inspector	p. 53
The Supervisor and the Individual Employee	p. 54
Supervisory Authority	p. 55
The Supervisor as the "In-Between" Man	p. 56
The Supervisor's Span of Control	p. 56
One Boss	p. 57
Automatic Shifting in the Line of Command	p. 58
Functional or Staff Supervision	p. 58
Supervisory Training	p. 59
Summary	p. 60
Review Questions	p. 60
The Individual Security Employee	p. 61
Standards of Conduct	p. 62
Courtesy	p. 62
Responsibility	p. 63
Due Process	p. 63
Cooperation	p. 64
Personal Integrity	p. 65
Attitude	p. 67
Summary	p. 68
Review Questions	p. 68
Security Personnel Management	p. 69
Hiring Security Personnel	p. 71
Hiring	p. 73
Recruiting	p. 73
Initial Interviewing	p. 75
Secondary Interviewing	p. 78
Selection of Best Candidate	p. 79
Background Investigation of Applicant	p. 79
Job Offer	p. 81
Summary	p. 81
Review Questions	p. 81
Job Descriptions	p. 83
Accuracy and Completeness in Describing the Job	p. 83
Matching Applicant to the Job	p. 84
Employee's Understanding of the Job	p. 85
Matching Training to Job Description	p. 85
Performance Evaluations Based on Job Descriptions	p. 86
Job Descriptions Are Current	p. 87
Composition of the Job Description	p. 87
Sample Job Description	p. 88
Summary	p. 90
Review Questions	p. 90
Training	p. 91
Shortcomings of Typical "Training"	p. 91
Training Defined	p. 93
On-the-Job Training	p. 93
Structuring the OJT Experience	p. 93
The On-the-Job Trainer	p. 94
Formal or Structured Training	p. 94
POP Formula: Policy, Objective, Procedure	p. 95
Detailed Expansion of Procedure	p. 96
Training as Ongoing Responsibility	p. 97
Types of Security Training Programs	p. 98
In-Service General Seminars	p. 98
Interrogation Workshop	p. 99
Testifying in Court Seminar	p. 99
Report Writing Workshop	p. 99
Supervisory Training	p. 99
Meeting Organizational Needs	p. 99
Security Manual	p. 100
Summary	p. 100
Review Questions	p. 101
Discipline	p. 103
The Supervisor's Role in Discipline	p. 104
Disciplinary Problems Arising from Misunderstood Assignments	p. 105
Basic Rules of the Disciplinary Process	p. 106
Progressive Discipline	p. 109
Self-Discipline	p. 110
Self-Discipline and Vanity	p. 110
Self-Discipline and Temper	p. 110
Self-Discipline and Arguments	p. 110
Self-Discipline and Personal Likes and Dislikes	p. 111
Self-Discipline and Work Habits	p. 111
Self-Discipline and Humility	p. 111
Summary	p. 111
Review Questions	p. 112
Motivation and Morale	p. 113
"Theory X" and "Theory Y"	p. 113
Organizational Behavior	p. 114
The Autocratic Theory	p. 114
The Custodial Theory	p. 115
The Supportive Theory	p. 115
Work Motivation Theory	p. 116
Responsibility as a Motivator	p. 117
Achievement as a Motivator	p. 118
Recognition of Achievement as a Motivator	p. 118
Growth as a Motivator	p. 118
Advancement as a Motivator	p. 119
Demotivators	p. 119
Summary	p. 122
Review Questions	p. 123
Promotions	p. 125
Identifying Promotional Candidates	p. 125
The Candidate's Educational Achievements	p. 126
The Candidate's Track Record	p. 126
Anticipated Performance in the Higher-Level Job	p. 127
Selection of the Right Candidate	p. 128
The Board Interview	p. 129
Following the Selection	p. 129
Promotion from "Within"	p. 130
Vertical Promotion Outside the Department	p. 130
Advantages of Multiple Layers	p. 131
"Temporary" Promotions	p. 131
"Retreating"	p. 132
Summary	p. 133
Review Questions	p. 133
Communication	p. 135
Types of Communication	p. 135
Verbal-Down	p. 135
Verbal-Up	p. 136
Written-Down	p. 136
Written-Horizontal	p. 138
Written-Up	p. 139
Verbal-Horizontal	p. 140
Action	p. 141
About Listening	p. 142
Summary	p. 143
Review Questions	p. 143
Career vs. Noncareer Personnel	p. 145
Career Personnel	p. 146
Advantages of Career Personnel	p. 146
Disadvantages of Career Personnel	p. 147
Part-Time Noncareer Personnel	p. 148
Advantages of Part-Time Noncareer Personnel	p. 148
Disadvantages of Part-Time Noncareer Personnel	p. 149
Contractual Noncareer Personnel	p. 150
Advantages of Contractual Noncareer Personnel	p. 150
Disadvantages of Contractual Noncareer Personnel	p. 151
Combining Career and Noncareer Personnel	p. 152
Summary	p. 153
Review Questions	p. 153
Operational Management	p. 155
Planning and Budgeting	p. 157
What Is a Budget?	p. 157
Why Do We Have a Budget?	p. 159
When Is a Budget Prepared?	p. 159
Who Participates in the Budgeting Process?	p. 160
Top-Down and Bottom-Up Process	p. 161
How Is a Budget Prepared?	p. 162
Salary Expense Budget	p. 162
Sundry Expense Budget	p. 168
Justifying the Security Budget	p. 170
Summary	p. 172
Review Questions	p. 173
Program Management	p. 175
The Inspection Process	p. 175
Support of Senior Management	p. 176
Continuous Inspections	p. 177
Formal or Informal Inspections	p. 177
Structured or Unstructured Inspections	p. 177
Who Conducts the Inspection?	p. 178
Assessment of Risks and Countermeasures	p. 180
Risk Assessment	p. 180
Selection of Countermeasures	p. 181
Assessment of Countermeasures	p. 184
Inspecting for Compliance with Procedures	p. 185
Statistics in Program Management	p. 186
Summary	p. 188
Review Questions	p. 189
Risk Analysis	p. 191
What Is Risk?	p. 191
What Is Risk Analysis?	p. 191
What Is a Risk Assessment Analysis?	p. 192
What Can Risk Analysis Do for Management?	p. 192
The Role of Management in Risk Analysis	p. 193
Risk Exposure Assessment	p. 194
Risk Identification	p. 195
Examples of the Problems of Identification	p. 197
Security Checklist	p. 198
Review Questions	p. 199
The Security Survey	p. 201
Why Are Security Surveys Necessary?	p. 201
Who Needs Security Surveys?	p. 202
Attitude of Business Toward Security	p. 204
What Can a Security Survey Accomplish?	p. 205
Why the Need for a Security Professional?	p. 206
How Do You Sell Security to Management?	p. 207
Review Questions	p. 209
Office Administration	p. 211
Description of Functions	p. 212
Supervision	p. 212
Secretarial	p. 212
Reception	p. 214
Clerical	p. 215
Records	p. 215
Mail	p. 219
Office Security	p. 219
The Office Environment	p. 220
Summary	p. 220
Review Questions	p. 221
Written Policies and Procedures	p. 223
Historical Evolution	p. 223
Benefits	p. 225
Consistency in Performance	p. 225
Reduction of Decision-Making Time	p. 225
Enhancement of Controls	p. 226
Provision for Objective Performance Evaluation	p. 226
Compliance	p. 226
Combining Policies and Procedures	p. 227
Free-Standing Policies	p. 229
Importance of the Written Policy	p. 229
Policies, Procedures, and the Security Manual	p. 230
Format and Mechanics	p. 231
Post Orders	p. 233
Summary	p. 233
Review Questions	p. 233
Computers and Security Management	p. 235
Historical Overview	p. 236
Microcomputer Hardware	p. 238
Central Processing Unit	p. 239
Memory	p. 239
Peripherals	p. 241
Networks	p. 241
Microcomputer Software	p. 243
System Software	p. 243
Applications Software	p. 244
Word Processing	p. 244
Database Management	p. 246
Spreadsheets	p. 247
Desktop Publishing	p. 247
Computer Graphics	p. 248
Business Presentation Graphics	p. 248
Computer-Aided Design	p. 248
Geographic Information Systems and Global Positioning Systems	p. 249
Image Processing	p. 249
Telecommunications	p. 250
Electronic Mail	p. 250
Voice Mail	p. 251
Teleconferencing	p. 252
World Wide Web	p. 252
On-line Services	p. 254
Intranets	p. 255
Specialized Management Programs	p. 255
Monitoring and Controlling Integrated Security Systems	p. 255
Central Station Monitoring	p. 257
Artificial Intelligence	p. 258
Choosing the Right Software	p. 260
Benefits of Microcomputers	p. 261
Risks of Microcomputers	p. 263
Summary	p. 265
Review Questions	p. 266
Acknowledgments	p. 266
Additional Readings	p. 266
Glossary	p. 268
Public Relations	p. 277
Selling Security Within the Organization	p. 279
How to Sell Security	p. 280
Security First	p. 280
New Employee Inductions	p. 280
More Audio-Visuals	p. 281
Executive Orientations	p. 282
Security Tours	p. 283
Bulletins	p. 283
Meetings	p. 284
Involvement Programs	p. 285
Summary	p. 286
Review Questions	p. 286
Relationship with Law Enforcement	p. 287
Services of the Public Sector	p. 288
Provide Information on Individual Criminal Histories	p. 288
Provide Information on Possible Criminal Attacks	p. 289
Provide Traffic Control Support for Special Events	p. 290
Accept and Process Crime Reports	p. 290
Coordinate with Security on Special Enforcement Projects	p. 291
Coordinate with Security on Major or Important Investigations	p. 291
Provide Intelligence on Radical or Political Activists	p. 292
Provide Protection During Labor Disputes	p. 293
Services of the Private Sector	p. 293
Contribute to the Local Criminal Statistical Data	p. 293
Provide the Community with "Tax-Free" Law Enforcement	p. 294
Provide Liaison Between Law Enforcement and the Business World	p. 294
Summary	p. 295
Review Questions	p. 296
Relationship with the Industry	p. 297
Effective Relationship Categories	p. 298
Cooperation	p. 298
Participation	p. 300
Contribution	p. 302
Education	p. 304
Summary	p. 304
Review Questions	p. 305
Community Relations	p. 307
Public Speaking	p. 308
Print Media Interviews	p. 310
Radio Interviews and Appearances on Television	p. 312
Participation in Community-Oriented Projects	p. 312
General Public Contact	p. 313
Summary	p. 313
Review Questions	p. 314
Mismanagement	p. 315
Jackass Management Traits	p. 317
The Manager Who Seeks to Be "Liked" Rather Than Respected	p. 319
The Manager Who Ignores the Opinions and Advice of Subordinates	p. 320
The Manager Who Fails to Delegate Properly	p. 321
The Manager Who Ignores the Training and Developmental Needs of Subordinates	p. 322
The Manager Who Insists on Doing Everything "The Company Way"	p. 323
The Manager Who Fails to Give Credit When Credit Is Due	p. 324
The Manager Who Treats Subordinates as Subordinates	p. 325
The Manager Who Ignores Employees' Complaints	p. 326
The Manager Who Doesn't Keep His People Informed	p. 327
The Manager Who Holds His Assistant Back	p. 328
The Manager Who Views the Disciplinary Process as a Punitive Action	p. 329
The Manager Who Fails to Back Up His People	p. 330
The Manager Whose Word Cannot Be Trusted	p. 331
The Manager Who Avoids Making Decisions	p. 332
The Manager Who "Plays Favorites"	p. 333
The Manager Who Fails to Stay Current in His Field	p. 334
The Manager Who Enjoys "Pouring On" More Work Than a Subordinate Can Handle	p. 335
The Manager Who Acts or Overreacts Too Quickly	p. 336
The Newly Promoted Manager Who Believes His Manure Is Odorless	p. 337
The Manager Who's Moody	p. 338
Managers Who Fail to Plan and Put Priorities on Their Work	p. 339
The Manager Who Lacks Emotion and Empathy	p. 340
The Manager Who Hires Relatives into the Organization	p. 341
The Manager Who Views Females as Being Limited to Pleasure, Breeding, and Menial Functions	p. 342
The Manager Who Faithfully Practices the Art of Pessimism	p. 343
The Manager Who Steals Subordinates' Ideas	p. 344
The Manager Whose Style and Authority Is Based on Absolute Power	p. 346
The Manager Who Seems Oblivious to What's Happening	p. 347
The Manager Who Loves to "Sack" Employees	p. 348
The Manager Who Embarrasses Subordinates in the Presence of Others	p. 349
The Manager Who Follows "Double Standards" in the Organization	p. 350
The Manager Who's a Religious or Racial Bigot	p. 351
Summary	p. 352
Appendix A	p. 353
Appendix B	p. 359
Appendix C	p. 366
Appendix D	p. 371
Index	p. 379
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