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| List of Figures | |
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| List of Tables | |
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| Preface | |
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| Acknowledgements | |
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| Abbreviations | |
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| Introduction | |
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| The changing nature of airports | |
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| Traditional airport ownership and management | |
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| Moves towards commercialization | |
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| Why privatization? | |
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| The privatization timetable | |
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| Types of privatization | |
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| The airport operators and investors | |
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| The consequences of privatization and internationalization of the airport industry | |
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| Airport economics and performance benchmarking | |
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| Industry profit levels | |
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| Revenue and cost structures | |
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| Factors influencing costs and revenues | |
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| Measuring economic performance and efficiency | |
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| Airport operations and service quality | |
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| Differentiation of service levels | |
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| Service quality | |
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| Security issues | |
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| Check-in processes | |
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| Biometric identification and registered passenger schemes | |
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| The airport-airline relationship | |
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| The structure of aeronatutical charges | |
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| The level of aeronautical charges | |
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| The impact of aeronautical charges on airline operations | |
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| The airport regulatory environment | |
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| Regulation of individual airports | |
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| Slot allocation | |
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| Ground handling issues | |
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| The provision of commercial facilities | |
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| The importance of commercial facilities | |
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| The market for commercial facilities | |
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| Approaches to the provision of commercial facilities | |
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| The commercial contract and tender process | |
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| Factors driving success | |
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| Measuring non-aeronatutical performance | |
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| Recent developments and future trends | |
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| Airport competition and the role of airport marketing | |
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| Airport competition | |
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| The birth of airport marketing | |
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| Marketing concepts | |
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| Airport marketing techniques | |
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| The economic and social impact of airports | |
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| The wider picture | |
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| Airports as generators of economic activity | |
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| Measuring the direct, indirect, and induced impacts | |
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| Airports and economic development | |
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| Incentives to encourage economic development | |
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| The environmental impact of airports | |
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| Growing concerns for the environment | |
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| The main impacts | |
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| The role of other transport modes | |
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| Environmental management | |
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| Future prospects | |
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| Index | |