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Introduction | |
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Dedication | |
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Foreward | |
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Acknowledgements | |
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Introduction | |
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Protection Officer Code of Ethics | |
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Security and Asset Protection Principles | |
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Human Rescource Management | |
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Recruitment and Retention of Security Personnel: Understanding and Meeting the Challenge | |
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Security Personnel Selection | |
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Supervisory Characteristics and Expectations | |
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Evaluation of Uniformed Protection Officers | |
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Employee Motivation Theory and Application | |
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Employee Discipline: Policy and Practice | |
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Human Reliability | |
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Supervision | |
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Personnel Deployment | |
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Dealing with Difficult Employees | |
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The Supervisor's Role in Handling Complaints and Grievances | |
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Unethical Acts by Security Officers | |
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Interpersonal Communications | |
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Training and Development | |
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Training: Strategies, Tactics, and Challenges for Protection Managers | |
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Orientation for Security Officers | |
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Staff Training and Development | |
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Curriculum design | |
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Professional Certifications: Milestones of Professionalism | |
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Management and Leadership | |
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Evolution of Management | |
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Time and Stress Management | |
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Project Management: An Overview | |
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Company Policy and Procedures: The Security Supervisor's Primer | |
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Total Quality Management | |
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Leadership for Protection Professionals | |
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Risk Management and Emergency Management | |
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Risk Management | |
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Why Accidents Happen: The Theories of Causation | |
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The Supervisor's Role in Safety | |
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Workplace Violence | |
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Critical Incident Management in the Post-9/11 Era | |
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Supervising During Emergencies | |
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Supervising During Special Events | |
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Security and Medical Response | |
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Outsourcing in Security | |
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Internal Loss | |
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Physical Security and Technology | |
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Security Systems Design and Evaluation | |
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Statistical Analysis | |
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Security Technologies | |
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High-Technology Theft | |
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Designing Operations Control Centers | |
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Investigation | |
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Managing Investigations | |
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Developing Report Writing Ability in Subordinates | |
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Testifying in Court | |
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Customer, Client and Community Relation | |
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Customer Service and the Protection Officer: Guidelines to Achieving Excellence | |
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The Supervisor's Role in Improving Customer Service | |
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Tenant Relations | |
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Uniforms and Image Projection for Protection Forces | |
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The Relationship Between Marketing and the Security Function | |
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Crime Prevention and Community Relations Strategies | |
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Public-Private Sector Liaison Programs | |
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Legal Aspects | |
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Legal Aspects of Security | |
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Managing/Supervising to Reduce Liability | |
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Sexual Harassment | |