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| About the editor | |
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| Contributors | |
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| Foreword | |
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| Preface | |
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| Acknowledgements | |
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| Introduction | |
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| The business of coaching | |
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| What is coaching? | |
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| Coaching: the new profession | |
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| Defining coaching | |
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| Coaching qualities, skills and competencies | |
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| Coaching, counselling, psychotherapy and mentoring | |
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| The benefits of coaching | |
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| Coaching within organizations | |
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| The need for the human touch | |
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| Organizational coaching framework | |
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| Building the business case | |
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| Ensuring focus | |
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| Creating alignment | |
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| Contracting | |
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| Delivering success | |
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| Leveraging the coaching investment | |
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| Introduction | |
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| Strategic framework for leveraging external coaching | |
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| Environment | |
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| Defining the coaching requirements | |
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| Coach selection and appointment | |
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| Embedding best practice | |
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| Engagement | |
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| Considering external market trends | |
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| Summary | |
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| Setting up and running your coaching practice | |
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| Planning for success | |
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| Setting up a coaching practice | |
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| Your operations | |
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| Your financial management | |
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| Sales and marketing | |
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| Yourself | |
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| Conclusions | |
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| Coaching models and approaches | |
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| Behavioural coaching - the GROW model | |
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| The GROW coaching model explained | |
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| The GROW model | |
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| When does the GROW model work best? | |
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| Tools and techniques | |
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| Ten key questions to guide your way | |
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| Solution-focused coaching | |
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| The solution-focused coaching model explained | |
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| Core characteristics of solution-focused coaching | |
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| When does the solution-focused approach work best? | |
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| Tools and techniques | |
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| Strategic overview of a solution-focused coaching intervention | |
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| Ten key questions to guide your way | |
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| Summary | |
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| Cognitive behavioural coaching | |
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| The cognitive behavioural coaching model explained | |
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| When does CBC work best? | |
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| Tools and techniques | |
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| Ten key questions to guide your way | |
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| Conclusion | |
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| NLP coaching | |
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| The NLP coaching model explained | |
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| When does NLP coaching work best? | |
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| Tools and techniques | |
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| Ten key questions to guide your way | |
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| Summary | |
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| Transpersonal coaching | |
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| The transpersonal coaching model explained | |
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| When does transpersonal coaching work best? | |
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| Tools and techniques | |
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| Ten key questions to guide your way | |
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| Summary | |
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| Appreciative coaching: pathway to flourishing | |
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| Introduction | |
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| The appreciative coaching model explained | |
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| Positive methods underlying the appreciative coaching model | |
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| When does appreciative coaching work best? | |
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| Tools and techniques in action | |
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| Conclusion | |
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| Integrative coaching | |
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| The integrative coaching model explained | |
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| When does integrative coaching work best? | |
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| Tools and techniques | |
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| Ten key questions to guide your way | |
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| Coaching issues | |
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| Intercultural coaching | |
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| Integrating culture into coaching | |
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| Embracing diversity | |
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| Leveraging alternative cultural perspectives | |
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| The global coaching process | |
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| Cross-cultural work in practice | |
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| Conclusions | |
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| Coaching and stress | |
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| Why focus on stress? | |
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| How can coaching help to manage stress? | |
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| Managing stress: a comprehensive approach | |
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| How can stress be prevented? | |
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| Coaching ethics: integrity in the moment of choice | |
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| Why are ethics important in coaching? | |
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| What is meant by ethics? | |
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| The foundations of ethical thinking | |
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| Ethical principles that guide coaching practice | |
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| Modern society and 'new ethics' | |
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| Ethical standards for coaching | |
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| Ethical themes and scenarios from coaching | |
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| Coaching supervision | |
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| What is supervision? | |
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| Role and purpose of supervision | |
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| Similarities and differences to counselling and psychotherapy supervision | |
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| The stages in a supervision session | |
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| The seven-eyed coaching supervision model | |
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| Training as a coaching supervisor | |
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| Evaluating coaching programmes | |
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| Why evaluate? | |
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| How to evaluate | |
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| Pitfalls to avoid | |
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| Cases in point | |
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| Final thoughts | |
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| Coach accreditation | |
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| Introduction | |
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| The case for accreditation | |
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| Coach accreditation: recent history and developing trends | |
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| Understanding existing and emerging professional accreditation systems in the coaching space | |
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| Coaching and coaching psychology | |
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| Where to from here? | |
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| Conclusion | |
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| Appendix | |
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| The Association for Coaching | |
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| Index | |