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| List of figures | |
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| List of tables | |
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| About the author | |
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| Foreword | |
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| Acknowledgements | |
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| Katie, Devinder and Sam | |
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| Natives and immigrants | |
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| Technophiles and technophobes | |
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| Learning through the ages | |
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| Training and learning | |
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| About this book | |
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| Introducing the Virtual Round Table | |
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| How to use this book | |
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| Understanding e-learning | |
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| Common misconceptions | |
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| When research doesn't help | |
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| A working definition | |
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| The three components of e-learning | |
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| A different approach | |
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| The five models of e-learning | |
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| E-learning 2.0 and learning 2.0 | |
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| Summary of key points | |
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| Advocacy of e-learning | |
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| Different thinking | |
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| Empowering learners | |
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| Expectations and engagement | |
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| Benefits of e-learning | |
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| E-learning and learning styles | |
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| Criteria for choosing an e-learning approach | |
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| Influencing people | |
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| The paradigm shift | |
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| The Impact Matrix | |
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| Organization development strategies | |
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| Taking the lead | |
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| When e-learning is not appropriate | |
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| Summary of key points | |
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| E-learning strategy: development | |
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| What 'strategy' is not | |
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| What I mean by 'strategy' | |
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| Why you need an e-learning strategy | |
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| Where to start | |
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| Strategic alignment | |
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| Project planning | |
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| Strategic questions in e-learning | |
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| The essential elements of an e-learning strategy statement | |
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| Vendor distractions and diversions | |
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| Quality-assuring e-learning | |
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| Questions to ask yourself | |
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| Summary of key points | |
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| E-learning strategy: suppliers and resources | |
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| ICT meets HR | |
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| The e-learning industry | |
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| Vendors | |
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| E-learning standards and specifications | |
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| What the technology does | |
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| Virtual learning environments | |
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| Authoring tools | |
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| E-assessment | |
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| Specialist software | |
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| Wikis, blogs, forums and podcasts | |
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| Other useful concepts | |
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| E-learning suppliers: identifying, classifying, selecting and managing them | |
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| Twenty things to be wary of with vendors | |
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| Working to a budget | |
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| Summary of key points | |
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| E-learning strategy: learning design issues | |
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| Strategic design | |
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| Why design matters | |
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| Design for the learner | |
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| Design for purpose | |
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| The five general principles | |
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| Looking at the different models | |
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| The route map | |
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| Designing live e-learning | |
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| Designing self-managed learning | |
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| Designing electronic performance support | |
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| Micro-design | |
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| Summary of key points | |
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| E-learning strategy: measurement and results | |
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| Making a business case | |
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| Five different approaches | |
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| Kirkpatrick's four levels | |
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| Return on investment | |
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| Return on expectation | |
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| Six Sigma | |
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| Total value-add | |
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| Is e-learning different? | |
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| An evaluation checklist | |
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| Summary of key points | |
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| Learning more about e-learning | |
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| Personal experience | |
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| Self-development | |
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| A source of further learning | |
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| General reference | |
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| Learning in the digital age | |
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| Understanding e-learning | |
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| Advocacy of e-learning | |
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| E-learning strategy: development | |
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| E-learning strategy: suppliers and resources | |
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| E-learning strategy: learning design issues | |
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| E-learning strategy: measurement and results | |
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| E-learning in the future | |
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| Blogs | |
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| My earlier writing | |
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| Summary of key points | |
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| Some conclusions | |
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| Looking to the future | |
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| The exact science of hindsight | |
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| What we can do | |
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| Some predictions | |
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| Beyond the predictable | |
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| Summary of all the key points in this book | |
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| Glossary of technical terms in e-learning | |
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| Index | |