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How to Be an Even Better Manager A Complete A-Z of Proven Techniques and Essential Skills

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ISBN-10: 0749451637

ISBN-13: 9780749451639

Edition: 7th 2008 (Revised)

Authors: Michael Armstrong

List price: $22.95
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This new edition of the bestselling How to be an Even Better Manager covers 50 topics organized into three key areas in which every manager needs to be competent: managing people, managing activities and processes, and managing and developing oneself. With new chapters on how to learn, achieve continuous improvement, foster engagement, make a business case, and prepare a business plan, this is an up-to-date handbook for existing and aspiring managers. How to be an Even Better Manager provides sound guidelines that will help you develop a broad base of managerial skills and knowledge and build on existing skills. Even the most experienced manager needs to keep abreast of new developments and…    
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Book details

List price: $22.95
Edition: 7th
Copyright year: 2008
Publisher: Kogan Page, Limited
Publication date: 5/1/2008
Binding: Paperback
Pages: 360
Size: 5.50" wide x 8.50" long x 1.00" tall
Weight: 1.188

Born in 1966, Walton Golightly hails from Durban, KwaZulu-Natal - on the doorstep of what used to be the Zulu Kingdom. The People of the Sky is his third novel, and the final instalment in the Amazulu trilogy.Michael Armstrong is a Companion and former Chief Examiner of the Chartered Institute of Personal Development (CIPD), joint managing partner of e-reward and an independent management consultant. He is the author of several best-selling HR titles including Armstrong's Handbook of Human Resource Management Practice, Armstrong's Handbook of Reward Management Practice, Armstrong's Handbook of Performance Management, Strategic Human Resource Management and Armstrong's Handbook of Management…    

Foreword to the seventh edition
How to be a better manager
What management is about
The aims of management
Purpose of management and leadership
The processes of management
Managerial roles
The distinction between management and leadership
The fragmentary nature of managerial work
What managers actually do
What managers can do about it
Managerial qualities
Managerial effectiveness
Developing managerial effectiveness
Ten fundamental ways of becoming a better manager
How to be assertive
Assertion and aggression
Assertive behaviour
Handling aggression
Influencing styles
How to communicate
Barriers to communication
Overcoming barriers to communication
Listening skills
How to coach
The coaching sequence
Coaching skills
Effective coaching
Planned coaching
The manager as coach
How to coordinate
Approaches to coordination
A case study
How to achieve continuous improvement
What is continuous improvement
The significance of continuous improvement
How to introduce continuous improvement
Continuous improvement techniques
The conditions required to make continuous improvement work
How to control
Essentials of control
Controlling inputs and outputs
Control systems
Management by exception
How to be creative
How to be decisive
Characteristics of the decision-making process
Ten approaches to being decisive
How to delegate
Advantages of delegation
The process of delegation
When to delegate
How to delegate
The thoughts of some successful delegators
A case study
How to delight customers
Factors influencing customer satisfaction
Delighting customers
Case study - customer service at Lands' End
How to develop your emotional intelligence
Emotional intelligence defined
The significance of emotional intelligence
The components of emotional intelligence
Developing emotional intelligence
Neuro-linguistic programming
Developing your own emotional intelligence
How to develop people
Investing in people
The manager's contribution to effective development
Management development
How to get on
Knowing yourself
Knowing what you want
Personal qualities and behaviour
Identifying development needs
Defining the means of satisfying needs
Personal development plans
Ten self-development steps
How to handle difficult people and negative behaviour
Handling difficult people
How to handle negative behaviour
How to influence people
Persuading people
Ten rules for effective persuasion
Case presentation
How to interview
The overall purpose of a selection interview
The nature of a selection interview
Preparing for the interview
The content of an interview
Planning the interview
Interviewing techniques
Assessing the data
How to be interviewed
Preparing for the interview
Creating the right impression
Responding to questions
Ending on a high note
How to be a better leader
The roles of the leader
Leadership styles
The impact of the situation
Leadership qualities
What organizations require of leaders
Behaviours people value in leaders
Leadership checklist
Case studies
How to make a business case
The basis for a business case
Enhancing the business case
How to make things happen
What makes achievers tick?
What do achievers do?
How to analyse your own behaviour
How to manage your boss
Getting agreement
Dealing with problems
Impressing your boss
How to manage change
Types of change
How people change
The process of change
The approach to change management
Guidelines for change management
Gaining commitment to change
How to manage conflict
Handling inter-group conflict
Handling conflict between individuals
How to manage a crisis
What is crisis management?
Causes of crises
Management crises
Crisis management behaviour
Negotiating situations
When to fight
Crisis management techniques
Qualities of a crisis manager
Crisis management techniques - organizations
How to manage performance
Planning performance
Monitoring performance
Reviewing performance
How to manage projects
Project planning
Setting up the project
Controlling the project
Ten steps to effective project management
How to manage risk
Categories of risk
Minimizing risk
Managing risk
How to manage strategically
What is strategy?
Strategic management
Strategic managers
Ten things to do if you want to manage strategically
How to manage stress
Symptoms of stress
Managing stress in others - what the organization can do
Managing stress in others - what you can do
Managing your own stress
How to manage systems and processes
Managing systems
Managing processes
The conflict and challenges that managing systems and processes present
How to manage time
Organizing yourself
Organizing other people
Time-consumer's checklist
How to manage under-performers
Why poor performance occurs
The actions required to manage under-performers
Handling disciplinary interviews
Dismissing people
Ten steps to manage under-performers
How to prepare a business plan
What is a business plan
Why have a plan
How should a business plan be structured
How should the plan be presented?
How to recover from setbacks
How to run and participate in effective meetings
Down with meetings
What's wrong with meetings?
What's right with meetings?
Dos and don'ts of meetings
Chairing meetings
How to motivate people
The process of motivation
Types of motivation
Basic concepts of motivation
Implications of motivation theory
Approaches to motivation
Financial rewards
Non-financial rewards
Ten steps to achieving high levels of motivation
How to negotiate
Business negotiations
Trade union negotiations
The process of negotiation
Negotiation tactics
How to network
How to set objectives
What are objectives?
How are individual work objectives expressed?
What is a good work objective?
Defining work objectives
How to deal with office politics
Office politics - good or bad?
Political approaches
Political sensitivity
Dealing with office politicians
Use of politics
How to organize
Organization design
The approach to organization design
Organization guidelines
The process of organization design
Defining structures
Defining roles
Implementing structures
How to plan
Planning activities
Planning techniques
How to make effective presentations
Overcoming nervousness
Using PowerPoint
How to prioritize
How to solve problems
Problems and opportunities
Improving your skills
Ten steps for effective problem solving
How to be an effective team leader
The significance of teams
Self-managing teams
Team effectiveness
Ten things to do to achieve good teamwork
Team performance reviews
Checklist for analysing team performance
How to think clearly
Developing a proposition
Testing propositions
Fallacious and misleading arguments
How things go wrong and how to put them right
Studies of incompetence
Why things go wrong - a summary
What can you do about it?
Planning the campaign
Troubleshooting checklist
Using management consultants to troubleshoot
How to write reports
What makes a good report?
Plain words
Positive or negative indicators of behaviour
General bibliography
Further reading from Kogan Page