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| About the editors | |
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| Contributors' notes | |
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| Forewords | |
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| Chairman, The ICMCI | |
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| Chairman, FEACO | |
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| Chairman, Zen-Noh-Ren | |
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| Introduction | |
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| The Evolution and Practice of Management Consultancy Globally | |
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| The international consulting industry today | |
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| The evolution of management consultancy: its origins and global development | |
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| Multinational management consultancies: world market leaders | |
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| The impact of the IT revolution and e-business on management consultancy | |
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| Sustainability and management consultancy | |
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| The Delphi Study and beyond: scenarios for the consulting market in 2010 | |
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| Ethics and Best Practice | |
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| Competition and objectivity: management consultancy, auditing and outsourcing | |
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| Professional standards through best practice: qualifying consultants and demonstrating competence internationally | |
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| Ethical norms and guidelines | |
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| Higher education opportunities in management consulting | |
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| Is there a case for regulating management consultants? | |
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| Developments in management consultancy: from stagnation to evaporation or condensation | |
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| Corporate governance: structures, processes and functions | |
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| Pricing for profit | |
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| A Client's Guide to Management Consultancy | |
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| The client-consultant relationship: setting the guidelines | |
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| Selecting and appointing a management consultant | |
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| How to get value from a management consultant | |
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| Managing the consultancy assignment in progress | |
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| Phases of the client-consultant relationship | |
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| Evaluating advice and recommendations | |
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| Appreciative inquiry: accelerating positive change | |
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| The consultant's role in managing change | |
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| Handing over and moving on | |
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| Key Consultancy Activities | |
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| Strategic consulting and business development | |
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| Marketing | |
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| Organizational change: the challenges and the opportunities | |
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| Organization and culture change in post-merger integration | |
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| Leadership in corporate transformations | |
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| Coaching in management development | |
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| Supporting employees across the world | |
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| Communication consultancy | |
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| Customer relations | |
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| Information and knowledge management | |
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| Systems integration | |
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| M-commerce: the next wave of management consulting | |
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| Enterprise resource planning to e-business: the opportunities | |
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| Consulting Internationally | |
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| Consulting in the developing world | |
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| Management consultancy in the oil and gas industry: managing the contradictions and complexity of corporate social responsibility | |
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| Strategic collaboration | |
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| Selected international management consultancy market profiles | |
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| The EU | |
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| Austria | |
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| Germany | |
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| Greece | |
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| Ireland | |
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| The Netherlands | |
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| United Kingdom | |
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| Scandinavia | |
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| Denmark | |
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| Norway | |
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| Sweden | |
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| Other Western Europe | |
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| Switzerland | |
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| Central & Eastern Europe | |
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| Bulgaria | |
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| Czech Republic | |
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| Hungary | |
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| Macedonia | |
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| Poland | |
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| Romania | |
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| Russia | |
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| Slovakia | |
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| Slovenia | |
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| The Middle East | |
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| Jordan | |
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| Africa | |
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| Nigeria | |
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| Southern Africa | |
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| The Americas | |
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| Brazil | |
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| Canada | |
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| USA | |
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| Asia & Australasia | |
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| Asia Regional Overview | |
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| Australia | |
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| PR China | |
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| The Pearl River Delta | |
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| Japan | |
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| References and recommended reading | |
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| Appendices | |
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| ICMCI National Members | |
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| FEACO Membership | |
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| Zen-Noh-Ren (All-Japan Federation of Management Organizations) | |
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| Index | |
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| Index of advertisers | |