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Crisis Communications Lessons from September 11

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ISBN-10: 0742525430

ISBN-13: 9780742525436

Edition: 2003

Authors: A. Michael Noll, James Alleman, Sandra Ball-Rokeach, Menahem Blondheim, James William Carey

List price: $37.95
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This text features a cast of top contributors exploring emergency communications during crisis. Together they evaluate the use, performance and effects of traditional mass media, newer media, conventional telecommunications and interpersonal communication in emergency situations.
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Book details

List price: $37.95
Copyright year: 2003
Publisher: Rowman & Littlefield Publishers, Incorporated
Publication date: 11/11/2003
Binding: Paperback
Pages: 256
Size: 6.00" wide x 9.25" long x 0.75" tall
Weight: 0.748
Language: English

A. Michael Noll holds an M.E.E. from New York University and a Ph.D. from the Polytechnic Institute of Brooklyn. He is a professor and former dean at the Annenberg School for Communication at the University of Southern California. Professor Noll is also a senior affiliated research fellow and director of technology research at the Columbia Institute for Tele-Information at Columbia University and has authored eight other books about communication technologies and strategic critical business analysis.

List of Illustrations
Introduction: A Global Tragedy
The Functions and Uses of Media during the September 11 Crisis and Its Aftermath
Diffusion of News of the September 11 Terrorist Attacks
Civic Actions after September 11: A Communication Infrastructure Perspective
Communication during the World Trade Center Disaster: Causes of Failure, Lessons, Recommendations
Response, Restoration, and Recovery: September 11 and New York City's Digital Networks
The Social Dynamics of Wireless on September 11: Reconfiguring Access
The Telephone as a Medium of Faith, Hope, Terror, and Redemption: America, September 11
A Content Analysis of American Network Newscasts before 9/11
Something's Happened: Fictional Media as a Recovery Mechanism
September 11 in Germany and the United States: Reporting, Reception, and Interpretation
The Internet as a News Medium for the Crisis News of Terrorist Attacks in the United States
The Internet and the Demand for News: Macro- and Microevidence
History and September 11: A Comparison of Online and Network TV Discourses
From Disaster Marathon to Media Event: Live Television's Performance on September 11, 2001 and September 11, 2002
Globalization Isn't New, and Antiglobalization Isn't Either: September 11 and the History of Nations
Is There a bin Laden in the Audience? Considering the Events of September 11 as a Possible Boomerang Effect of the Globalization of U.S. Mass Communication
Epilogue: "The Bell Rang and We Answered"
About the Contributors