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Manager As Change Agent

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ISBN-10: 0738204625

ISBN-13: 9780738204628

Edition: 2001

Authors: Jerry Gilley, Scott Quatro, Erik Hoekstra, Doug Whittle, Ann Maycunich

List price: $30.00
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This volume offers a practical approach to developing the skills necessary for leading change in your organisation, including motivating people who are resistant to change, resolving conflict, and building consensus.
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Book details

List price: $30.00
Copyright year: 2001
Publisher: Basic Books
Publication date: 6/20/2001
Binding: Paperback
Pages: 288
Size: 6.00" wide x 9.25" long x 0.75" tall
Weight: 0.836
Language: English

List of Figures
Becoming a Change Agent
How Can I Make a Difference?
Six Critical Question About Becoming a Change Agent
Change Agent Blueprint
Beyond the Smoke and Mirrors
Understanding and Managing Change
Types of Change
Purpose of Change
Organizational Culture and Change
Barriers to Change
Myths of Organizational Change
Managing the Change Process: An Eleven-Step Model
Maneuvering Through the Change Curve
The Change Curve
Understanding and Dealing with Resistance
Beware of Flying Monkeys and Poison Poppies
What Are Flying Monkeys, Anyway?
Types of Flying Monkeys
Flying Monkey Business
Flying Monkeys Can Be a Good Thing... Really!
Flying Monkey Management
The Lure of the Poison Poppies
Philosophy, Practice, and Responsibilities of a Change Agent
Change Agent's Philosophy: Embracing Employee Development and Motivation
Development: Whose Responsibility Is It, Anyway?
Acquiring a Developmental Philosophy
Adopting a Motivation Philosophy, Principles, and Strategies that Encourage Change
Creating a Climate for Change
Creating a Work Environment Free of Fear
Demonstrating Respect
Principles for Creating Climates for Change
Relationship Skills
Communication Skills
Outcomes of a Positive Change Climate
Change Agent's Areas of Expertise
Organizational Knowledge
Employee Relations
Partnership Building
Learning Enhancement
Performance Management
Change Facilitation
The Change Agent's Responsibilities
Demonstrating Organizational Knowledge
Improving Organizational Communications
Solving Problems
Building a Consensus and Commitment for Change
Facilitating Learning
Conducting Analysis
Implementing and Managing Change
Enhancing Resilience
Improving Organizational Effectiveness: The Outcome of Change
Integrating Resources, Roles, and Competencies
A Holistic Model for Change Agent Excellence
The Core Roles as Spheres of Influence
Performing the Core Roles: Required Personal Competencies
Holistic Model for Change Agent Excellence; Self-Assessment
Business Partner
Operating in the First Core Role: Business Partner
Stakeholder Relationship Skills
System Thinking Skills
Organizational Analysis Skills
Industry Experience and Technical Skills
Project Management Skills
Servant Leader
Operating in the Second Core: Servant Leader
Value Accountability
Emotional Empathy
Change Champion
Operating in the Third Core Role: Change Champion
Change Alignment
Conflict Resolution
Organizational Subordination
Learning Facilitation
Future Shaper
Operating in the Fourth Core: Future Shaper
Reflective Learning
Comfort with Ambiguity
Gained Wisdom
Results Engineering
About the Author