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| Preface | |
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| What the Language of Success Will Do for You | |
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| Follow the Leaders to the Language of Success: Leave the Sad Stories Behind | |
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| The Language of Weakness | |
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| Words That Weaken Your Message | |
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| Words That Make You Invisible | |
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| Words That Destroy Confidence | |
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| Reading As a Power Tool | |
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| Put an End to Predatory Language | |
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| Seeing Yourself in a New Light | |
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| Acquiring the Language of Success: What You Can Learn from Successful Women | |
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| The Hero at the Next Desk | |
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| The Next Step | |
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| Quick Tips | |
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| Throw Off Your Shackles: Break Free of the Grammar of Weakness | |
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| Embrace Complexity: The Janus Principles | |
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| Eradicate the Grammar of Weakness | |
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| The Indecisive I | |
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| Five Ways I Statements Weaken Language | |
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| A Quick Fix for I Statements | |
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| Intimacies: Great for the Bedroom, Poison for the Boardroom | |
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| Trim Your Hedges: Add Authority to Your Words | |
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| What to Say if There's Real Uncertainty | |
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| Stop Tripping on Tags: Keep the Power in Your Expression | |
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| The OTHER Four-Letter Word That Always Fails | |
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| How to Like, Stop Looking, Like, Ditzy | |
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| Puny Passives: A World in Which No One Acts | |
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| Hypercorrectness: A Poor Camouflage for Weak Language | |
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| Modify, Modify, Modify | |
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| The Weak Links: And, And, And, But, And, But, And, But | |
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| Overkill: Too Many Words, Cluttering Clauses, Jibber-Jabber | |
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| Quick Tips | |
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| Assert Yourself: Use the Grammar of Power | |
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| Charlotte's Grammar | |
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| Quick Review: Powerful Forms | |
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| Verbs and the Will to Act | |
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| Add Vigor with Action Verbs | |
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| Distance Yourself for Power and Credibility | |
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| The Passive As the Voice of Power | |
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| "Show Who Must Be Obeyed": Instructions That Work | |
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| Powerful Ways to Say No | |
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| How to Resist Strongly ... Yet Softly | |
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| Gain Unparalleled Power: The Parallel Form | |
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| Quick Tips | |
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| Words That Work: Choose Them Wisely | |
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| Word Power: How to Follow Charlotte's Example | |
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| Six Steps to the Vocabulary of Power | |
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| Think Before You Speak | |
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| Energize with Action Verbs | |
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| Emulate Charlotte: Be Savvy About Business Words | |
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| Milk Metaphors: Make Work a Tapestry, a Garden, a Birthplace | |
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| Follow the Mentors | |
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| Keep Your Word Store Up-to-Date and Ready-to-Use | |
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| Quick Tips | |
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| Get Organized: A Recipe for Confident Communication | |
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| Planning Is Power: Learn from Charlotte's Organization System | |
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| Make a Million? Yes. Speak to an Audience? No! | |
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| A No-Fail Recipe for Successful Communications | |
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| Structures | |
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| Thirteen Steps to Organized Presentations | |
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| The Price of "Spontaneity" | |
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| Master the Recipe--Then Create | |
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| Quick Tips | |
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| Stand Up and Speak Like a Woman: Perfect Your Presentations | |
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| Overcome the Credibility Gap | |
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| Invisible and Silent or Seen and Heard? | |
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| You Have the Floor. Now What? | |
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| How Not to Give a Talk | |
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| How to Construct a Talk That Works | |
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| Decide What to Say ... and What Not to Say | |
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| Write a Script | |
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| Include All the Ingredients | |
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| Write for Listeners, Not for Readers | |
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| Make Your Words Easy to Remember | |
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| Use the Grammar of Power | |
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| Tell Stories | |
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| Remind and Repeat | |
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| It's Not Just Rhetoric | |
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| Use Precise, Concrete Words and Images | |
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| Show Vivid Visuals | |
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| How to Control What You Can't Control: The Question-and-Answer Session | |
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| How Not to Ask Questions | |
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| What to Do When You Get the Floor | |
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| Techniques That Fail | |
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| Techniques That Work | |
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| Sit Down and Speak Like a Woman | |
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| Choose Powerful, Precise Language | |
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| Make Your Meeting Comments Memorable | |
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| Block the Boors | |
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| Watch the Powerhouse Women Broadcasters | |
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| The Job Interview in the Language of Success | |
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| Quick Tips | |
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| The Body Language of Power: Lead Without Words | |
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| Achieve the Posture of Power | |
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| You're Seen Before You're Heard: Send a Powerful Message | |
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| First Impressions Count: How to Make Yours Memorable for the Right Reasons | |
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| Slouch, Shamble, Trip, Leap, March, or Stride | |
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| Body Power from Head to Toe | |
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| Hold Your Head High | |
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| The Eyes Have It | |
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| The Face Tells All ... or Nothing | |
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| The Trunk Show | |
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| Arms and the Woman | |
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| The Feet Form the Foundation | |
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| Beyond the Body: Your Voice Speaks Volumes | |
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| Let's Whisper About Voice | |
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| "I Come from Atlanta?" | |
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| Faster than the Speed of Sound | |
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| Stamp Out Wimpy Noises | |
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| Use Silence | |
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| Transforming Nervous Nellie: Sure-Fire Confidence Builders | |
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| Weigh the Consequences | |
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| Laugh at Yourself | |
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| Take a Deep Breath | |
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| Forget Perfection | |
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| Sit Down and Look Strong | |
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| Quick Tips | |
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| Success Has Its Style: Play Your Role with Panache | |
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| Work Is Theater: How to Dress the Part | |
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| Hair | |
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| Smell | |
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| Figure | |
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| Face | |
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| Clothing | |
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| Accessories | |
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| Shoes | |
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| Business Casual? | |
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| Copy the Models of Excellence | |
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| Quick Tips | |
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| Writing the Language of Success: Use the Mighty Pen | |
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| Weak Words from a Top Manager | |
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| The Harvard Memo | |
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| A Response to "A Memo Every Woman Keeps in Her Desk" | |
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| Elements of Weakness | |
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| How to Recast the Memo | |
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| Writing in the Twenty-first Century: How the Language of Success Empowers You | |
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| Technology Changes, Principles Remain the Same | |
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| E-mail Peeves and Tips | |
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| Women and the Web | |
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| Quick Tips | |
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| Why Can't a Woman Read More Like a Man? Empowerment Through Reading | |
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| Reading and Success: What (and How) You Read Does Make a Difference | |
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| What Do You Read? | |
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| How Do You Read? | |
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| Reading: The Heart of Communication | |
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| How to Read for Power | |
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| Read Like a Fencer: No More Ms. Nice Girl | |
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| Infiltrate the Enemy Camp: Read What You Abhor | |
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| Rebel! Read Aloud | |
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| How to Prepare a Text for Oral Reading | |
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| Tips on Reading a Talk | |
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| Quick Tips | |
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| "But I Thought You Said ...": Precise Listening Prevents Problems | |
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| Listening: A Top Leadership Skill | |
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| What Is Listening? | |
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| Impediments to Listening | |
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| Filtering | |
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| Imprecision | |
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| Inattention | |
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| Mismatches | |
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| Inflexibility | |
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| Quiet: I'm Listening | |
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| Seven Listening Techniques That Work | |
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| "Listen" to Body Language and Other Nonverbal Clues | |
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| Listen Precisely | |
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| Repeat or Paraphrase | |
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| Empathize | |
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| Clarify | |
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| Probe | |
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| Listen Instructionally | |
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| Fit the Technique to the Circumstance | |
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| Quick Tips | |
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| Running the World--Onward and Upward | |
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| The Four Levels of Leadership | |
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| The Novice | |
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| The Apprentice | |
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| The Master | |
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| The Mentor | |
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| Evaluate Your Leadership Skills | |
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| How to Use the Leadership Evaluation | |
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| Leadership Evaluation | |
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| The Executive Suite: How to Lead with the Language of Success | |
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| Manager and Mentor: What Charlotte Teaches Us | |
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| Nine Ways to Lead People Through Language... and Inspire Them to Follow | |
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| Be Versatile | |
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| Accept Credit for Accomplishment Modestly but Strongly | |
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| Persuade in the Language of Power | |
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| Say No Powerfully, but Kindly | |
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| Lead Meetings That Work | |
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| Praise Others' Accomplishments When Appropriate | |
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| Overcome Hostility, Win Cooperation | |
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| Mentor the Inexperienced | |
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| Transform Weak Players by Showing Confidence in Them | |
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| Quick Tips | |
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| Issues and Answers: Putting It All Together in a Complex World | |
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| Slurs, Slights, and Put-Downs | |
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| Ignore It | |
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| Give One Back | |
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| Respond in Public but Not in Kind | |
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| Respond in Private | |
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| Respond in Writing | |
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| Ask a Mentor for Help | |
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| Apologies | |
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| Miscommunication--What to Do When the System Fails | |
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| The Scenario: Drowning in the Secretarial Pool | |
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| Giving Criticism | |
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| Can You Be Kind and Still Lead? Yes! | |
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| Confronting Tough Personal Issues | |
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| Our Heroes, Ourselves: Empower Yourself and Others | |
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| Toward Mastery and Mentoring | |
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| Track Your Progress | |
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| Happy Endings: The Language of Success | |
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| Language Transforms a Weakling | |
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| Language Provides the Power to Lead | |
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| Language Leads to Opportunities | |
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| The Importance of Image | |
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| We Can Be Both True Friends and Good Writers | |
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| Bookshelf | |
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| About the Author | |
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| About Well-Read | |
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| Index | |