| The Big Picture | |
| Health Care Social Philosophy, Public Policy, and Legislation | p. 1 |
| U.S. Health Care System | p. 21 |
| Oversight of Health Care Organizations and Providers | p. 39 |
| Laws Relevant to Health Care Business | p. 52 |
| General Legal Requirements and Principles | p. 66 |
| Value, Moral, and Ethical Matters Matter | p. 87 |
| Understanding Business and Management | |
| Business Basics: Forms of Business Organizations | p. 103 |
| Management, Supervision, and Leadership | p. 112 |
| Organizational Culture and Fundamental Guiding Documents | p. 130 |
| Organizational and Operational Structures | p. 141 |
| Strategic Management and Strategic Planning | p. 156 |
| Quality Assessment and Improvement | p. 166 |
| Information Management and Documentation | p. 180 |
| Managing Human Resources | |
| Selecting, Developing, and Retaining Staff | p. 199 |
| Organizing and Engaging People in the Work Place | p. 212 |
| Communication: Expression and Listening | p. 223 |
| Achieving Maximum Productivity Through Work Teams | p. 233 |
| Diversity in the Health Care Setting | p. 242 |
| Employee Appraisal, Recognition, and Corrective Action | p. 254 |
| Career Development Is a Life-Long Process | p. 263 |
| Service Marketing | |
| Marketing: It's More than Selling | p. 277 |
| Strategic Organizational and Departmental Marketing | p. 291 |
| Marketing Strategies | p. 305 |
| Niche Marketing | p. 322 |
| Marketing Yourself | p. 334 |
| Managing Money | |
| Health Care Economics | p. 349 |
| Health Care Accounting and Financial Reporting | p. 362 |
| Budgeting and Financial Planning | p. 381 |
| Maximizing Financial Performance | p. 398 |
| Coding | p. 422 |
| Measuring Up and Getting Help | |
| Outcomes Management | p. 437 |
| Voluntary Accreditation | p. 449 |
| Managing Risk | p. 458 |
| Getting Advice | p. 480 |
| Author Index | p. 489 |
| Subject Index | p. 495 |
| Table of Contents provided by Rittenhouse. All Rights Reserved. |