Mauro Marinilli is a Senior Program Manager in Microsoft Dynamics CRM R&D team working on Microsoft Dynamics Marketing. He is responsible for various key functional areas of the product. He has almost a decade of experience in envisioning and building cutting-edge, customer-focused Microsoft Dynamics software. Before joining the Dynamics CRM team, he worked in Dynamics NAV driving various critical areas of the product. Prior to join Microsoft he worked as a technical consultant in the custom ERP space on large international projects. Mauro holds a PhD in Artificial Intelligence and he is the author of various technical books.