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First, Break All the Rules : What the World's Greatest Managers Do Differently

ISBN-10: 0671582488

ISBN-13: 9780671582487

Edition: 1999 (Abridged)

Authors: Marcus Buckingham, Marcus Buckingham, Curt Coffman

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Description:

In First, Break All The Rules,Marcus Buckingham and Curt Coffman of the Gallup Organization present the remarkable findings of their massive in-depth study of great managers across a wide variety of situations. Some were in leadership positions. Others were front-line supervisors. Some were in Fortune 500 companies; others were key players in small, entrepreneurial companies. Whatever their situations, the managers who ultimately became the focus of Gallup's research were invariably those who excelled at turning each employee's talent into performance. In today's tight labor markets, companies compete to find and keep the best employees, using pay, benefits, promotions, and training. But these well-intentioned efforts often miss the mark. The front-line manager is the key to attracting and retaining talented employees. No matter how generous its pay or how renowned its training, the company that lacks great front-line managers will suffer. Buckingham and Coffman explain how the best managers select an employee for talent rather than for skills or experience; how they set expectations for him or her -- they define the right outcomes rather than the right steps; how they motivate people -- they build on each person's unique strengths rather than trying to fix his weaknesses; and, finally, how great managers develop people -- they find the right fit for each person, not the next rung on the ladder. This audiobook is the first to present this essential measuring stick and to prove the link between employee opinions and productivity, profit, customer satisfaction, and the rate of turnover. There are vital performance and career lessons here for managers at every level, and, best of all, the audiobook shows you how to apply them to your own situation.
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Book details

Copyright year: 1999
Publisher: Simon & Schuster Audio
Binding: Audio Cassette 
Size: 5.00" wide x 7.25" long x 1.00" tall
Weight: 0.330
Language: English

British motivational speaker, trainer, and author Marcus Buckingham graduated from Cambridge University with a Master's Degree in Social and Political Science in 1987. He is internationally known as an authority on employee productivity and is a member of the Secretary of State's Advisory Committee on Leadership and Management. Buckingham worked as a senior researcher at The Gallup Organization for 17 years and founded TMBC in 2007 in order to create strengths-based management training solutions for organizations. He has appeared on television shows including The Oprah Winfrey Show, Larry King Live, The Today Show, Good Morning America, and The View. Buckingham has been profiled in the following publications: The New York Times, The Wall Street Journal, USA Today, Fortune, Fast Company, and Harvard Business Review. He has written or co-written numerous bestselling books, such as First, Break All the Rules; Now, Discover Your Strengths; The One Thing You Need to Know; and Go Put Your Strengths to Work.