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| CompTIA A+ Essential 2006 Examination Objectives | |
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| CompTIA A+ 220-602 2006 Examination Objectives | |
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| CompTIA A+ 220-603 2006 Examination Objectives | |
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| CompTIA A+ 220-604 2006 Examination Objectives | |
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| Introducing Operating Systems | |
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| Operating Systems Past and Present | |
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| DOS (Disk Operating System) | |
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| Windows 9x/Me | |
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| Windows NT | |
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| Windows 2000 | |
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| Windows XP | |
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| Windows Vista | |
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| Windows Server 2003 | |
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| Unix | |
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| Linux | |
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| OS/2 | |
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| Mac OS | |
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| What an Operating System Does | |
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| Operating System Components | |
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| An OS Provides a User Interface | |
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| An OS Manages Files and Folders | |
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| An OS Manages Applications | |
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| An OS Manages Hardware | |
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| OS Tools to Examine a System | |
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| The Windows Desktop | |
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| My Computer and Windows Explorer | |
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| System Properties | |
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| Control Panel | |
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| Device Manager | |
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| System Information | |
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| Windows Help and the Microsoft Web Site | |
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| Keystroke Shortcuts in the OS | |
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| Installing Windows 2000/XP | |
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| Features and Architecture of Windows 2000/XP | |
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| Versions and Features of Windows XP and 2000 | |
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| Windows 2000/XP Architecture and Operating Modes | |
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| Networking Features | |
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| How Windows 2000/XP Manages Hard Drives | |
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| When to Use Windows 2000 and Windows XP | |
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| Plan the Windows 2000/XP Installation | |
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| Minimum Requirements and Hardware Compatibility | |
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| Upgrade, Clean Install, or Dual Boot? | |
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| Hard Drive Partitions and File Systems | |
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| Will the PC Join a Workgroup or a Domain? | |
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| How Will the Installation Process Work? | |
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| Final Checklist | |
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| Steps to Install Windows XP | |
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| Windows XP Clean Install When an OS is Not Already Installed | |
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| Windows XP Clean Install When an OS is Already Installed | |
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| Upgrade to Windows XP | |
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| Dual Boot Using Windows XP | |
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| After the Windows XP Installation | |
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| Product Activation | |
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| Update Windows | |
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| Steps to Install Windows 2000 | |
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| Clean Installation | |
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| Clean Install When the Hard Drive Has an Operating System Installed | |
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| Upgrade Installation | |
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| Maintaining Windows 2000/XP | |
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| Supporting Hardware and Applications | |
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| Installing Hardware Under Windows 2000/XP | |
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| Preparing a Hard Drive for First Use | |
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| Solving Hardware Problems Using Windows 2000/XP | |
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| Installing and Supporting Applications | |
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| Tools Useful to Manage Hardware and Applications | |
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| Protecting and Maintaining Windows System Files | |
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| Windows File Protection | |
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| Windows XP System Restore | |
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| Back up and Restore the System State | |
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| Windows XP Automated System Recovery | |
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| The Windows 2000/XP Registry | |
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| How the Registry Is Organized | |
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| Backing Up and Recovering the Registry | |
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| Editing the Registry | |
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| Optimizing the Windows 2000/XP Environment | |
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| Tools to Manage Software | |
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| Uninstall Unwanted Software | |
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| Managing Windows 2000/XP Memory | |
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| Supporting Windows 2000/XP Users and Their Data | |
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| Managing User Accounts | |
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| Understanding and Setting Up User Accounts | |
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| Transferring User Files and Preferences to a New PC | |
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| Tools for Supporting Users and Their Data | |
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| The Command Prompt Window | |
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| Task Scheduler | |
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| Group Policy | |
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| Controlling the Start Menu | |
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| Windows XP Remote Assistance | |
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| Supporting Hard Drives | |
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| Hard Drive Routine Maintenance Tasks | |
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| Conserving Hard Drive Space | |
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| Making Backups | |
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| Solving Hard Drive Problems | |
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| Troubleshooting Windows 2000/XP Startup | |
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| Understanding the Windows 2000/XP Boot Process | |
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| What Happens when Windows 2000/XP Starts Up | |
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| Files Needed to Start Windows 2000/XP | |
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| Important Folders Used in the Startup Process | |
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| The Boot.ini File | |
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| Customizing the Way Windows 2000/XP Starts Up | |
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| Troubleshooting Tools to Solve Startup Problems | |
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| Advanced Options Menu | |
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| Recovery Console | |
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| Strategies for Troubleshooting Windows 2000/XP Startup | |
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| Guidelines for Troubleshooting Boot Problems | |
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| Respond to Any Startup Errors | |
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| Cleaning Up Startup | |
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| Restore System Files | |
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| Recover or Repair the Windows 2000/XP Installation | |
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| Windows 9x/Me Commands and Startup Disk | |
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| Understanding DOS and Windows 9x/Me Startup | |
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| OS Boot Record Program Locates and Executes Io.sys | |
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| Msdos.sys Is Checked | |
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| Config.sys Is Checked | |
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| Command.com is Executed | |
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| Autoexec.bat is Executed | |
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| Commands to Manage Memory | |
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| How DOS and Windows 9x/Me Divide Memory | |
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| Windows 9x/Me and DOS Utilities That Manage Memory | |
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| Using the Command Prompt | |
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| Accessing a Command Prompt | |
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| File and Directory Naming Conventions | |
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| Using Wildcard Characters in Command Lines | |
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| Launching a Program Using the Command Prompt | |
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| Commands to Manage Files and Directories | |
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| Commands to Manage Hard Drives and Disks | |
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| Commands to Manage the Operating System | |
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| Using Batch Files | |
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| Using the Windows 9x/Me Startup Disk | |
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| Creating a Windows 9x/Me Startup Disk | |
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| Using a Startup Disk to Partition and Format a New Drive | |
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| Using a Startup Disk to Troubleshoot a Failed Boot | |
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| Supporting Windows 9x/Me | |
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| Windows 9x/Me Architecture | |
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| A Bridging of Two Worlds | |
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| Virtual Machines | |
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| Virtual Memory | |
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| Installing Windows 9x/Me, Hardware, and Software | |
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| Installing Windows 9x/Me | |
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| Installing and Managing Hardware with Windows 9x/Me | |
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| Installing and Managing Software with Windows 9x/Me | |
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| Booting Windows 9x/Me | |
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| Files Used to Customize the Startup Process | |
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| The Windows 9x/Me Startup Process | |
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| Troubleshooting Tools for Windows 9x/Me | |
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| System Monitor | |
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| System Configuration Utility (Msconfig) | |
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| Dr. Watson | |
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| The Windows 9x/Me Registry and Registry Checker | |
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| Troubleshooting Windows 9x/Me | |
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| Troubleshooting Windows 9x/Me Installations | |
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| Troubleshooting Windows 9x/Me Startup | |
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| Troubleshooting Problems After Windows 9x/Me Startup | |
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| Windows on a Network | |
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| Physical Network Architectures | |
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| Sizes of Networks | |
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| Additional Terms Used in Networking | |
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| Introducing Ethernet | |
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| Wi-Fi Wireless Networks | |
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| VoIP Telephone Networks | |
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| Windows on a Network | |
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| Four Suites of Protocols | |
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| Addressing on a Network | |
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| How Computers Find Each Other on a LAN | |
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| Configuring a Network card and Connecting to a Network | |
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| Installing a NIC Using Windows 2000/XP | |
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| Installing a NIC Using Windows 9x/Me | |
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| Installing a Wireless Adapter in a Notebook | |
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| Using Resources on the Network | |
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| Sharing Files, Folders, and Applications | |
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| Network Drive Maps | |
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| What If You Don't Want to Share? | |
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| How to Set Up Your Own Wireless Network | |
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| Security on a Wireless LAN | |
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| Choosing a Wireless Access Point | |
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| Configure and Test Your Wireless Network | |
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| Troubleshooting a Network Connection | |
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| Windows on the Internet | |
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| The TCP/IP Suite of Protocols | |
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| Using IP and Port Addresses to Identify Services | |
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| TCP/IP Protocol Layers | |
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| TCP/IP Utilities | |
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| Connecting to the Internet | |
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| Cable Modem and DSL Connections | |
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| Dial-up Connections | |
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| Sharing a Personal Internet Connection | |
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| Implementing a Software Firewall | |
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| Using a Router on Your Network | |
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| Advantages of Using a Router | |
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| Installing and Configuring a Router | |
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| Virtual Private Network | |
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| Supporting Internet Clients | |
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| Supporting Web Browsers | |
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| Supporting E-mail | |
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| Supporting FTP | |
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| Supporting VoIP | |
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| Supporting Remote Desktop | |
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| Securing Your PC and LAN | |
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| Securing Your Desktop or Notebook Computer | |
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| Access Control | |
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| Limit Use of the Administrator Account | |
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| Use a Personal Firewall | |
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| Use AV Software | |
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| Keep Windows Updates Current | |
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| Set Internet Explorer for Optimum Security | |
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| Use Alternate Client Software | |
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| Consider Using Microsoft Shared Computer Toolkit for Windows XP | |
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| Hide and Encrypt Files and Folders | |
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| Physically Protect Your Equipment | |
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| Beware of Social Engineering | |
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| Keep Good Backups of User Data | |
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| Back Up System Files | |
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| Make Use of Event Logging and Incident Reporting | |
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| Destroy the Trash | |
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| Perform a Monthly Security Maintenance Routine | |
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| Securing Your Wired or Wireless Network | |
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| Use a Router to Secure a SOHO Network | |
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| Authentication Technologies for Larger Networks | |
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| Dealing with Malicious Software | |
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| You've Got Malware | |
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| Here's the Nasty List | |
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| Step-by-Step Attack Plan | |
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| Supporting Printers and Scanners | |
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| Installing and Sharing a Printer | |
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| Installing a Local Printer | |
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| Sharing a Printer with Others in a Workgroup | |
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| Maintaining Printers and Scanners | |
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| Printer Languages | |
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| Using Windows to Manage Printers | |
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| Installing a Scanner | |
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| Troubleshooting Printers and Scanners | |
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| Printer Does Not Print | |
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| Troubleshooting Scanners | |
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| The Professional PC Technician | |
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| Job Roles and Responsibilities | |
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| Certifications and Professional Organizations | |
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| Recordkeeping and Information Tools | |
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| What Customers Want: Beyond Technical Know-How | |
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| Support Calls: Providing Good Service | |
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| Planning for Good Service | |
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| Making an On-Site Service Call | |
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| Phone Support | |
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| When You Can't Solve the Problem | |
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| Protecting Software Copyrights | |
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| Federal Copyright Act of 1976 | |
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| Industry Associations | |
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| What Are Your Responsibilities Under the Law? | |
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| How an OS Uses System Resources | |
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| Interrupt Request Number (IRQ) | |
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| Memory Addresses | |
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| I/O Addresses | |
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| DMA Channels | |
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| Introducing Linux | |
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| Root Account and User Accounts | |
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| Directory and File Layout | |
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| Linux Commands | |
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| Editing Commands | |
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| Viewing the Shells File | |
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| Redirecting Output | |
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| Creating a Directory | |
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| Using the vi Editor | |
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| Window Managers | |
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| Introducing the Mac OS | |
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| Starting Up a Mac | |
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| Using the Mac | |
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| The Mac Desktop | |
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| Using the Finder | |
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| Using the Apple Menu | |
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| Launching an Application | |
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| Supporting Hardware | |
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| Adjusting Display Settings | |
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| Supporting the Hard Drive | |
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| Drive Maintenance Tools | |
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| Supporting Windows MT Workstation | |
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| Installing Windows NT as the Only OS | |
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| Troubleshooting the Windows NT Boot Process | |
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| Last Known Good Configuration | |
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| Windows NT Boot Disks | |
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| The Windows NT Emergency Repair Disk | |
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| Using the Boot Disks and the ERD to Recover from a Failed Boot | |
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| CompTIA A+ Acronyms | |
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| Glossary | |
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| Index | |