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| Preface | |
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| Information Systems in Perspective | |
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| An Introduction to Information Systems in Organizations | |
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| Boehringer Ingelheim, GMBH, Germany | |
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| Information Concepts | |
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| Data Versus Information | |
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| The Characteristics of Valuable Information | |
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| The Value of Information | |
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| What Is an Information System? | |
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| Input, Processing, Output, Feedback | |
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| Manual and Computerized Information Systems | |
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| Computer-Based Information Systems | |
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| Business Information Systems | |
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| Electronic and Mobile Commerce | |
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| Ethical and Societal Issues: Phishing for Visa Card Customers | |
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| Transaction Processing Systems and Enterprise Resource Planning | |
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| Information and Decision Support Systems | |
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| Specialized Business Information Systems: Artificial Intelligence, Expert Systems, and Virtual Reality | |
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| Systems Development | |
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| Organizations and Information Systems | |
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| Organizational Culture and Change | |
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| Technology Diffusion, Infusion, and Acceptance | |
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| Organizations in a Global Society | |
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| Competitive Advantage | |
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| Factors That Lead Firms to Seek Competitive Advantage | |
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| Strategic Planning for Competitive Advantage | |
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| Performance-Based Information Systems | |
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| Productivity | |
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| Information Systems @ Work: One Beacon Focuses on Information Systems | |
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| Return on Investment and the Value of Information Systems | |
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| Careers in Information Systems | |
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| Roles, Functions, and Careers in the IS Department | |
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| Typical IS Titles and Functions | |
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| Other IS Careers | |
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| The Queen Mary 2 and partner | |
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| My Family Comforts Its Members | |
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| Technology | |
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| Hardware and Software | |
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| Porsche AG, Germany | |
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| Hardware Components | |
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| Processing and Memory Devices: Power, Speed, and Capacity | |
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| Processing Characteristics and Functions | |
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| Memory Characteristics and Functions | |
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| Multiprocessing | |
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| Secondary Storage and Input and Output Devices | |
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| Secondary Storage Access Methods | |
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| Secondary Storage Devices | |
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| Input Devices | |
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| Output Devices | |
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| Information Systems @ Work: Banks Weigh Move to Improved Check-Clearing Process | |
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| Computer System Types | |
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| Handheld Computers | |
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| Portable Computers | |
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| Thin Client | |
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| Desktop Computers | |
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| Workstations | |
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| Servers | |
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| Mainframe Computers | |
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| Supercomputers | |
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| Overview of Software | |
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| Supporting Individual, Group, and Organizational Goals | |
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| Systems Software | |
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| Operating Systems | |
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| Current Operating Systems | |
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| Workgroup Operating Systems | |
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| Ethical and Societal Issues: Weighing the Benefits of Open Source | |
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| Enterprise Operating Systems | |
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| Operating Systems for Small Computers and Special-Purpose Devices | |
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| Application Software | |
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| Types and Functions of Application Software | |
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| Proprietary Application Software | |
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| Personal Application Software | |
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| Workgroup Application Software | |
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| Enterprise Application Software | |
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| Application Software for Information, Decision Support, and Specialized Purposes | |
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| Programming Languages | |
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| Software Issues and Trends | |
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| Software Bugs | |
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| Copyrights and Licenses | |
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| Global Software Support | |
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| PACS at North Bronx Healthcare Network | |
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| UPS Provides Shipping Management Software to Customers | |
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| Organizing Data and Information | |
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| DDB Worldwide, United States | |
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| Data Management | |
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| The Hierarchy of Data | |
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| Data Entities, Attributes, and Keys | |
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| The Traditional Approach Versus the Database Approach | |
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| Data Modeling and the Relational Database Model | |
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| Data Modeling | |
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| The Relational Database Model | |
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| Database Management Systems (DBMS) | |
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| Overview of Database Types | |
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| Providing a User View | |
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| Creating and Modifying the Database | |
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| Storing and Retrieving Data | |
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| Manipulating Data and Generating Reports | |
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| Database Administration | |
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| Popular Database Management Systems | |
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| Special-Purpose Database Systems | |
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| Selecting a Database Management System | |
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| Using Databases with Other Software | |
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| Database Applications | |
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| Linking the Company Database to the Internet | |
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| Information Systems @ Work: Web-Based DBMS Empowers Cruise Line Personnel | |
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| Data Warehouses, Data Marts, and Data Mining | |
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| Ethical and Societal Issues: The Growing Cost of Data-Related Regulations | |
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| Business Intelligence | |
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| Distributed Databases | |
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| Online Analytical Processing (OLAP) | |
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| Object-Oriented and Object-Relational Database Management Systems | |
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| Visual, Audio, and Other Database Systems | |
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| Brazilian Grocer Gets Personal with Customers | |
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| DBMS Upgrade Faces Employee Opposition | |
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| Telecommunications, the Internet, Intranets, and Extranets | |
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| The Barilla Group, Italy | |
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| An Overview of Telecommunications and Networks | |
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| Telecommunications | |
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| Networks | |
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| Use and Functioning of the Internet | |
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| How the Internet Works | |
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| Accessing the Internet | |
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| Ethical and Societal Issues: Entrepreneurs Work to Lessen the Global Divide | |
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| Internet Service Providers | |
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| The World Wide Web | |
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| Web Browsers | |
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| Search Engines | |
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| Web Programming Languages | |
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| Developing Web Content | |
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| Web Services | |
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| Business Uses of the Web | |
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| Internet and Telecommunications Services | |
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| E-Mail and Instant Messaging | |
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| Internet Cell Phones and Handheld Computers | |
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| Career Information and Job Searching | |
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| Web Log (Blog) | |
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| Information Systems @ Work: Inscene Embassy Changes Marketing Focus with Blogs | |
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| Chat Rooms | |
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| Internet Phone and Videoconferencing Services | |
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| Content Streaming | |
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| Shopping on the Web | |
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| Web Auctions | |
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| Music, Radio, and Video on the Internet | |
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| Other Internet Services and Applications | |
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| Intranets and Extranets | |
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| Net Issues | |
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| Management Issues | |
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| Service and Speed Issues | |
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| Privacy, Fraud, Security | |
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| Eastman Chemical Revamps with Web Services | |
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| Best Western: First to Provide Free Internet | |
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| Part 2 World Views Case: Australian Film Studio Benefits from Broadhand Networks-and Location | |
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| Part 2 World Views Case: Virtual Learning Environment Provides Instruction Flexibility | |
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| Business Information Systems | |
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| Electronic Commerce and Transaction Processing Systems | |
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| Sprint, United States; And Sony, Japan | |
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| An Introduction to Electronic Commerce | |
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| The E-Commerce Supply Chain | |
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| Business-to-Business (B2B) E-Commerce | |
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| Business-to-Consumer (B2C) E-Commerce | |
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| Consumer-to-Consumer (C2C) E-Commerce | |
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| Mobile Commerce | |
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| Global E-Commerce and M-Commerce | |
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| E-Commerce Applications | |
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| Ethical and Societal Issues: Canadian Prescription Drug Web Sites | |
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| Retail and Wholesale | |
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| Manufacturing | |
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| Marketing | |
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| Investment and Finance | |
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| Auctions | |
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| E-Commerce, Technology, Infrastructure, and Development | |
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| Hardware | |
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| Software | |
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| Electronic Payment Systems | |
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| An Overview of Transaction Processing Systems | |
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| Traditional Transaction Processing Methods and Objectives | |
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| Transaction Processing Activities | |
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| Basic TPS Applications | |
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| TPS Control and Management Issues | |
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| Business Continuity Planning | |
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| Transaction Processing System Audit | |
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| International Issues | |
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| Enterprise Resource Planning | |
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| An Overview of Enterprise Resource Planning | |
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| Advantages and Disadvantages of ERP | |
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| Information Systems @ Work: ERP Consolidation Opens Doors for College Lender | |
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| RealEstate.com: Buying and Selling Homes Online | |
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| Point and Pay in Japan with KDDI | |
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| Information and Decision Support Systems | |
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| Kiku-Masamune Sake Brewing Co., Ltd, Japan | |
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| Decision Making and Problem Solving | |
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| Decision Making as a Component of Problem Solving | |
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| Programmed Versus Nonprogrammed Decisions | |
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| Optimization, Satisficing, and Heuristic Approaches | |
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| An Overview of Management Information Systems | |
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| Management Information Systems in Perspective | |
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| Inputs to a Management Information System | |
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| Outputs of a Management Information System | |
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| Functional Aspects of the MIS | |
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| Financial Management Information Systems | |
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| Manufacturing Management Information Systems | |
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| Marketing Management Information Systems | |
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| Information Systems @ Work: A "TaylorMade" Information and Decision Support System | |
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| Human Resource Management Information Systems | |
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| Other Management Information Systems | |
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| An Overview of Decision Support Systems | |
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| Capabilities of a Decision Support System | |
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| A Comparison of DSS and MIS | |
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| Components of a Decision Support System | |
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| The Database | |
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| The Model Base | |
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| The Dialogue Manager | |
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| Group Support Systems | |
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| Characteristics of a GSS That Enhance Decision Making | |
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| GSS Software | |
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| GSS Alternatives | |
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| Executive Support Systems | |
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| Executive Support Systems in Perspective | |
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| Ethical and Societal Issues: CEOs "Called to Action" Regarding Information Security | |
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| Capabilities of Executive Support Systems | |
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| Sensory Systems Provide Better-Tasting Products for Kraft | |
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| Sanoma Magazines Follows Key Performance Indicators to Success | |
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| Specialized Information Systems: Artificial Intelligence, Expert Systems, Virtual Reality, and Other Systems | |
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| Amazon.Com, United States | |
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| An Overview of Artificial Intelligence | |
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| Artificial Intelligence in Perspective | |
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| The Nature of Intelligence | |
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| The Difference Between Natural and Artificial Intelligence | |
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| The Major Branches of Artificial Intelligence | |
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| Ethical and Societal Issues: Biologically Inspired Algorithms Fight Terrorists and Guide Businesses | |
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| An Overview of Expert Systems | |
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| Characteristics and Limitations of an Expert System | |
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| When to Use Expert Systems | |
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| Components of Expert Systems | |
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| Expert Systems Development | |
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| Applications of Expert Systems and Artificial Intelligence | |
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| Information Systems @ Work: Moving Data-and Freight-Efficiently | |
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| Virtual Reality | |
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| Interface Devices | |
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| Forms of Virtual Reality | |
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| Virtual Reality Applications | |
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| Other Specialized Systems | |
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| French Burgundy Wines: The Sweet Smell of Success | |
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| Expert System Provides Safety in Nuclear Power Plants | |
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| Part 3 World Views Case: Kulula.com: The Trials and Tribulations of a South African Online Airline | |
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| Systems Development and Social Issues | |
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| Systems Development | |
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| BMW, Germany | |
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| An Overview of Systems Development | |
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| Participants in Systems Development | |
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| Information Systems Planning and Aligning Corporate and IS Goals | |
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| Information Systems @ Work: Fakta Designs Financial Management System to Support Corporate Goals | |
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| Importance of IS Planning | |
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| Systems Development Life Cycles | |
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| The Traditional Systems Development Life Cycle | |
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| Prototyping | |
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| Rapid Application Development, Agile Development, Joint Application Development, and Other Systems Development Approaches | |
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| The End-User Systems Development Life Cycle | |
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| Outsourcing and On Demand Computing | |
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| Use of Computer-Aided Software Engineering (CASE) Tools | |
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| Object-Oriented Systems Development | |
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| Systems Investigation | |
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| Initiating Systems Investigation | |
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| Feasibility Analysis | |
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| Object-Oriented Systems Investigation | |
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| The Systems Investigation Report | |
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| Systems Analysis | |
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| Data Collection | |
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| Data Analysis | |
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| Requirements Analysis | |
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| Object-Oriented Systems Analysis | |
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| The Systems Analysis Report | |
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| Systems Design | |
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| Object-Oriented Design | |
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| Generating Systems Design Alternatives | |
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| Evaluating and Selecting a System Design | |
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| The Design Report | |
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| Systems Implementation | |
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| Acquiring Hardware from an IS Vendor | |
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| Acquiring Software: Make or Buy? | |
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| Acquiring Database and Telecommunications Systems | |
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| User Preparation | |
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| IS Personnel: Hiring and Training | |
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| Site Preparation | |
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| Data Preparation | |
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| Installation | |
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| Testing | |
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| Start-Up | |
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| User Acceptance | |
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| Systems Operation and Maintenance | |
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| Systems Review | |
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| Ethical and Societal Issues: Finding Trust in Computer Systems | |
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| PepsiCo Implements New Procurement System to Minimize Costs | |
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| Segway Stays Light and Nimble with Outsourced Systems | |
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| Security, Privacy, and Ethical Issues in Information Systems and the Internet | |
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| Computer Assisted Passenger Prescreening System, United States | |
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| Computer Waste and Mistakes | |
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| Computer Waste | |
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| Computer-Related Mistakes | |
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| Ethical and Societal Issues: CAN-SPAM: Deterrent or Accelerant? | |
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| Preventing Computer-Related Waste and Mistakes | |
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| Establishing Policies and Procedures | |
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| Implementing Policies and Procedures | |
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| Monitoring Policies and Procedures | |
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| Reviewing Policies and Procedures | |
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| Computer Crime | |
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| The Computer as a Tool to Commit Crime | |
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| Cyberterrorism | |
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| Identity Theft | |
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| The Computer as the Object of Crime | |
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| Illegal Access and Use | |
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| Data Alteration and Destruction | |
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| Using Antivirus Programs | |
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| Information and Equipment Theft | |
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| Software and Internet Software Piracy | |
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| Computer-Related Scams | |
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| International Computer Crime | |
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| Preventing Computer-Related Crime | |
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| Crime Prevention by State and Federal Agencies | |
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| Crime Prevention by Corporations | |
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| Using Intrusion Detection Software | |
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| Using Managed Security Service Providers (MSSPs) | |
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| Internet Laws for Libel and Protection of Decency | |
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| Preventing Crime on the Internet | |
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| Privacy Issues | |
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| Privacy and the Federal Government | |
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| Information Systems @ Work: UK BioBank Raises Privacy Issues | |
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| Privacy at Work | |
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| E-Mail Privacy | |
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| Privacy and the Internet | |
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| Fairness in Information Use | |
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| Federal Privacy Laws and Regulations | |
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| State Privacy Laws and Regulations | |
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| Corporate Privacy Policies | |
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| Individual Efforts to Protect Privacy | |
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| Ethical Issues in Information Systems | |
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| The AITP Code of Ethics | |
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| The ACM Code of Professional Conduct | |
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| Working to Reduce the Number of Software Vulnerabilities | |
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| Beware Spyware! | |
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| Part 4 World Views Case: Brandon Trust Develops MIS Capability for Improved Operations and Services | |
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| Part 4 World Views Case: Strategic Enterprise Management at International Manufacturing Corporation (IMC) | |
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| Part 4 World Views Case: Efforts to Build E-Government and an Information Society in Hungary | |
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| Glossary | |
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| Index | |