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Speaking Your Way to Success

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ISBN-10: 0547255187

ISBN-13: 9780547255187

Edition: 2010

Authors: Sheryl Lindsell-Roberts

List price: $17.95
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Description:

In Speaking Your Way to Success, Sheryl Lindsell-Robertsdraws on twenty-five years of experience as a businesscommunications expert to deliver straightforward guidelinesfor today’s professionals on how to speak powerfully andeffectively. Whether talking in front of a large group orengaging in a one-to-one conversation, this book will helpanyone to speak up, speak well, and get noticed.Chapters include:• Making Introductions• Developing Listening Skills• Using Politically Neutral Terms• Speaking in Public• Interviewing and Being Interviewed• Communicating Cross-Culturally• Harnessing the Power of Today’sMultigenerationalWorkforceIn her signature no-nonsense style,…    
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Book details

List price: $17.95
Copyright year: 2010
Publisher: Houghton Mifflin Harcourt Publishing Company
Publication date: 4/21/2010
Binding: Paperback
Pages: 272
Size: 5.75" wide x 8.25" long x 0.75" tall
Weight: 0.682
Language: English

SHERYL LINDSELL-ROBERTS runs business-writing and e-mail seminars throughout the country and is the author of twenty-three books, including the popular Strategic Business Letters and E-mail, Mastering Computer Typing, Revised Edition, and 135 Tips for Writing Successful Business Documents.

Acknowledgments
Introduction
Getting Down To Basics
Making Introductions
Pleased to Meet You
Introducing Others
Introducing Yourself
Introducing a Guest Speaker
The Golden Handshake
Engaging in Masterful Conversations
Rating Yourself as a Conversationalist
Conversation Starters
Keeping Conversations Going
Ending Conversations Gracefully
Gender Differences
Interpreting Body Language
Keeping the Fashion Police at Bay
Interpreting Gestures
Being Attuned to Cultural Differences When Gesturing
The Language of “After Hours”
Developing Listening Skills
Checking to See If You're a Good Listener
Developing Active Listening Skills
Tips for Managers
Tips for Parents
Tips for Teachers to Teach Children
Tips for College Students
Making Proper Word Choices
Words for Impact
Punctuation
Common Grammatical Faux Pas
Using Politically Neutral Terms
Using Neutral Terms
In the Workplace
Communicating with People with Disabilities
Dispelling Fears of Potential Employers
Getting Down To Specifics
Using the Telephone Effectively
Inbound Calls
Outbound Calls
Managing Telephone Time Efficiently
Telemarketers
Voice Mail
Cold Calling
Cell Phone Etiquette
Call Centers/Customer Service
Developing Professional Networks
Elevator Pitch
Tag Line
Verbal Branding
Business Cards
Name Badge
Work a Room
Referrals
Trade Shows and Conventions
Social Networking
Speaking in Public
Planning Your Talk
Developing Your Text
Delivering Your Talk
Resources
Interviewing and Being Interviewed
Get Ready, Get Dressed, Go!
Typical Interviewer Questions
Typical Interviewee Questions
Dealing with Difficult Issues
Checking References
Older Workers Interviewing Gen Xers and Gen Yers
Types of Interviews
Conducting and Participating in Business Meetings
The Proof Is in the Planning
Put on Your Meeting Strategist's Hat
Selecting the Ideal Speaker
Virtual Meetings
Multilingual Meetings
Multigenerational Considerations
Communicating Cross-Culturally
Creating an Inclusive Business Environment
Traveling Abroad
Harnessing the Power of Today's Multigenerational Workforce
Understanding What Makes Each Generation Tick
Common to All Generations
Younger Workers Reporting to Older Generations
Older Workers Reporting to Younger Generations
Employing Appreciative Inquiry
Who Uses AI and Why
Four Stages of AI
Turning Negatives into Positives
Speaking in General
Asking for a Raise
Exit Interview
Press Interview
Office Gossip
Getting Along with Coworkers
Dealing with a Toxic Boss
Saying No to Your Boss
Dealing with Outsourced Providers
Effective Feedback
Performance Appraisals
Giving and Accepting Compliments
Giving and Accepting Gifts
Wining and Dining
Index
About the Author
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