Pat Reihl was born in a time in history when there was a measure of peace, so her childhood should have been tranquil. This was far from the story. Then came the time when alcohol fixed it all. Not until recovery replaced addiction did life unfold. Today Pat continues a thirty-five-year professional career in addiction recovery, specializing in working with women and families. Pat has maintained a private practice, directed a women's halfway house for eighteen years and now assists women to reclaim their children from foster care. She has also served on advisory boards for two governors and was president of both a state and national association. This is Mrs. Reihl's first book
James R. Evans is professor in the Department of Operations, Business Analytics, and Information Systems in the Lindner College of Business at the University of Cincinnati. His service includes president of the Decision Sciences Institute 1997-1998 and 11 years on the Board of Examiners and Panel of Judges for the Malcolm Baldrige National Quality Award. He has been Editor of the Quality Management Journal, published by the American Society for Quality, and served on editorial boards of numerous other journals. Dr. Evans has published more than 90 refereed papers and more than 30 editions of books. During the annual Quality Congress in May 2004, The American Society for Quality presented Dr. Evans and co-author Bill Lindsay with the Philip B. Crosby Medal for writing THE MANAGEMENT AND CONTROL OF QUALITY, 6E. The Crosby medal was presented "for authoring a distinguished book contributing significantly to the extension of the philosophy and application of the principles, methods, and techniques of quality management."