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Soft Skills for a Digital Workplace

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ISBN-10: 0538469773

ISBN-13: 9780538469777

Edition: 2011

Authors: Jeff Butterfield

List price: $29.95
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Book details

List price: $29.95
Copyright year: 2011
Publisher: Course Technology
Publication date: 4/26/2010
Binding: Mixed Media
Pages: 800
Size: 11.50" wide x 11.50" long x 3.00" tall
Weight: 6.402
Language: English

Jeff Butterfield holds a PhD from the University of Texas-Austin and an MBA from Indiana University, and currently is a faculty member in the Information Systems department at Western Kentucky University. Previously, Jeff worked as an electronics engineer with several Fortune 500 companies. He quickly discovered that his writing and public-speaking abilities contributed much more to his professional success than his technical skills. This important discovery has significantly influenced his teaching and Jeff has spent over 15 years in higher education helping technical students develop professional skills. As technology becomes more tightly integrated with business functions, students with…    

Written Communication
Writing for Employment
Using Informal Communication
Authoring Professional Correspondence
Developing Reports and Proposals
Uncovering the Secrets of Good Writing
Verbal Communication
Understanding the Basics of Verbal Communication
Working with Customers
Developing Professional Telephone Skills
Improving Informal Communications
Making Formal Presentations
Problem Solving and Decision Making
Getting Started: Identifying and Defining the Problem
Solving the Problem
Thinking Critically
Group Decision Making and Problem Solving
Decision Support Tools
Professionalism
Presenting Yourself Professionally
Developing a Professional Work Ethic
Developing Your Interpersonal Skills
Understanding Office Protocols and Politics
Planning and Managing Your Career
Teamwork and Team Building
Working in Groups and Teams
Team Rols and Processes
Team Building and Development
Being a Team Leader
Having Successful Meetings
Glossary