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Comprehensive Self-Study Manual for Retail Readiness Certification Prep

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ISBN-10: 053844018X

ISBN-13: 9780538440189

Edition: 2005

Authors: Maria Townsley, Career Solutions Training Group Staff, Cynthia L. Greene, Career Solutions Training Group

List price: $92.95
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Book details

List price: $92.95
Copyright year: 2005
Publisher: Cengage South-Western
Publication date: 12/28/2004
Binding: Paperback
Pages: 528
Size: 8.25" wide x 10.50" long x 0.75" tall
Weight: 2.640
Language: English

Cynthia L. Greene taught business education at the high school level for 25 years. She taught in the Fulton County School System in Atlanta, Georgia, where she was a Cooperative Business Education Coordinator and chair of the business and career and technical education department. Cynthia has been active in the National Business Education Association (NBEA), serving on the Entrepreneurship Standards Committee as a writer and reviewer and as a writer for the Entrepreneurship Lesson Plans.

Importance of Superior Customer Service
Customer Needs and Wants Interact with Customers Provide Superior Customer Service
Handle Difficult Situations
Build Permanent Customer Relations Successful
Selling Technology and Selling Preparing to Sell Developing the Sale Closing and Beyond Retail Selling
The Retail Industry Plan Your Business Strategy
Select and Handle Merchandise Evaluate Store's Location and Design
Manage Your Business Functions Legal and Ethical Retailing