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Communicating with Customers

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ISBN-10: 0538433388

ISBN-13: 9780538433389

Edition: 2nd 2002 (Revised)

Authors: Agency for Instructional Technology Staff

List price: $29.95
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Communicating With Customers emphasizes the communication skills necessary for providing excellent customer service. Communicating effectively to exceed customers' expectations is critical to the success and reputation of companies and their employees. This text demonstrates the importance of customer service; identify customer needs; communicate effectively with customers in person, over the telephone, or over the Internet; and effectively handle customer complaints. Multimedia components enhance the impact of the workshops so users can complete a variety of exercises on the computer, watch video footage of people effectively communicating on the job, and use the Internet to conduct…    
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Book details

List price: $29.95
Edition: 2nd
Copyright year: 2002
Publisher: Cengage South-Western
Publication date: 10/9/2001
Binding: Paperback
Pages: 96
Size: 7.75" wide x 9.75" long x 0.25" tall
Weight: 0.396
Language: English

Customer Care
Knowing Your Company and Your Customer
Facing Your Customer
Silent Communication
Company Versus Customer
Serving Customers by Telephone
Corresponding with Customers
The Diversity of Customers
Serving International Customers
Serving Customers on the Web, Field Study Project