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| Acknowledgments | |
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| Networks, Genres, and Four Little Disruptions | |
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| Networks | |
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| Anita Thinks Geraldine Is Slacking | |
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| Darrel Thinks Gil Is Being Unreasonable | |
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| Net Working | |
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| Genres | |
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| Abraham Threatens to Fire Workers | |
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| Jeannie Talks Past Local Provisioners | |
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| The Book's Trajectory | |
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| What Is a Network? | |
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| One Dog's Death | |
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| Two Ways to Build a Network | |
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| Three Aspects of Telecorp's Network | |
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| Telecorp's Technological Network | |
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| Telecorp's (Spliced) Actor-Network | |
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| Telecorp's (Woven) Activity Network | |
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| Four Characteristics of Networks | |
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| Heterogeneous | |
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| Multiply Linked | |
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| Transformative | |
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| Black-Boxed | |
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| Five Events | |
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| The Cordon Sanitaire | |
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| The Uniform Regimen | |
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| Garrisoning the Passes and Interrogating the Locals | |
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| Conclusion: What Is a Network? | |
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| How Are Networks Theorized? | |
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| The First Stroke | |
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| Weaving a Network: Activity Theory's Account | |
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| An Engelsian View: The Science of Interconnections | |
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| Mediation | |
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| Structure of Activity | |
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| Contradictions | |
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| Activity Networks | |
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| Summing Up | |
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| Splicing a Network: Actor-Network Theory's Account | |
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| A Machiavellian View; Or, Sympathy for the Devil | |
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| Actor-Networks | |
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| Mediation | |
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| Translation | |
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| Composition | |
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| Reversible Black-Boxing | |
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| Delegation | |
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| Summing Up | |
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| Genuine Differences | |
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| Common Ground | |
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| How Are Networks Historicized? | |
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| The Case of Universal Service | |
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| Universal Service as the Principle of Interconnection | |
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| Universal Service as Total Market Penetration | |
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| Universal Service as Universally Obtainable Slates of Services | |
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| Local Articulations: Universal Service in Texas | |
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| Even More Local Articulations: Universal Service at Telecorp | |
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| Weaving Universal Service: An Activity Theory Analysis | |
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| Exclusivity or Interconnection? | |
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| Business or Public Utility? | |
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| Competition or Public Good? | |
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| Summary: What Do We Learn from a History of Contradictions? | |
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| Splicing Universal Service: An Actor-Network Theory Analysis | |
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| From Disunity to Unity | |
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| From Unity to Universality | |
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| From Universality to the Rising Tide | |
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| Summary: What Do We Learn from a History of Translations? | |
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| Weaving and Splicing Telecorp | |
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| Conclusion | |
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| How Are Networks Enacted? | |
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| Modular Work | |
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| Net Work | |
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| Net Work and Informational Capitalism | |
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| Net Work and the Information Age | |
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| Net Work and the Informatics of Domination | |
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| Three Senses of Texts | |
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| Inscriptions | |
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| Genres | |
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| Boundary Objects | |
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| Four Cases of Net Work | |
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| Following an Order | |
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| There Was No "Order" | |
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| There Was No Transportation without Transformation | |
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| There Was a Surplus of Information for Supporting Workers' Discretion | |
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| There Was No Single Genre | |
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| Summary: Following an Order | |
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| Following the Money | |
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| Following the Money in Cash Posting | |
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| Following the Money in Credit and Collections | |
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| Summary: Following the Money | |
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| Following the Substitutions | |
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| Summary: Following the Substitutions | |
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| Following the Workers | |
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| Summary: Following the Workers | |
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| Conclusion | |
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| Is Our Network Learning? | |
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| Learning Net Work: The Problem of Discontinuity | |
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| How Learning Was Handled at Telecorp: Some Techniques | |
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| Apprenticeship: "You Never Ever Do a Partial Connection" | |
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| Formal Telecorp Training Sessions: "Nine Times out of Ten..." | |
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| Corporate Training Outside Telecorp: "Nobody Had Time to Learn from Her" | |
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| Documentation: "I Need to Do It from This Day Forward" | |
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| Computer-Based Training: "Basically It's Just a Crash Course" | |
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| Trial-and-Error: "Willing to Get Your Hands Dirty" | |
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| Stories: "There Was Nothing About a Dog on the Ticket" | |
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| Summary: Making Sense of Learning Measures at Telecorp | |
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| Theorizing Learning for Net Work: Activity Theory's Contribution | |
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| Problems with Activity Theory's Developmental Account | |
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| Theorizing Training for Net Work: Actor-Network Theory's Contribution | |
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| Net Work, Net Learning | |
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| Heterogeneous | |
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| Multiply Linked | |
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| Black-Boxed | |
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| Transformative | |
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| Conclusion | |
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| Conclusion: How Does Net Work Work? | |
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| What Do We Know About Net Work? | |
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| Heterogeneous | |
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| Multiply Linked | |
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| Transformative | |
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| Black-Boxed | |
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| What Do We Do About Net Work? | |
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| Implications for Workers | |
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| Implications for Managers | |
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| Implications for Researchers | |
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| How Do We Develop Activity Theory for Net Work? | |
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| How Do We Cope with Net Work? | |
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| Notes on Methodology | |
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| Data Collection | |
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| Data Analysis | |
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| Works Cited | |
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| Index | |