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Network Theorizing Knowledge Work in Telecommunications

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ISBN-10: 0521895049

ISBN-13: 9780521895040

Edition: 2008

Authors: Clay Spinuzzi

List price: $98.99
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Description:

How does a telecommunications company function when its right hand often doesn't know what its left hand is doing? How do rapidly expanding, interdisciplinary organizations hold together and perform their knowledge work? In this book, Clay Spinuzzi draws on two warring theories of work activity - activity theory and actor-network theory - to examine the networks of activity that make a telecommunications company work and thrive. In doing so, Spinuzzi calls a truce between the two theories, bringing them to the negotiating table to parley about work. Specifically, about net work: the coordinative work that connects, coordinates, and stabilizes polycontextual work activities. To develop this…    
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Book details

List price: $98.99
Copyright year: 2008
Publisher: Cambridge University Press
Publication date: 9/29/2008
Binding: Hardcover
Pages: 242
Size: 6.25" wide x 9.25" long x 0.75" tall
Weight: 1.034
Language: English

Clay Spinuzzi is Assistant Professor of Rhetoric at the University of Texas, Austin.

Acknowledgments
Networks, Genres, and Four Little Disruptions
Networks
Anita Thinks Geraldine Is Slacking
Darrel Thinks Gil Is Being Unreasonable
Net Working
Genres
Abraham Threatens to Fire Workers
Jeannie Talks Past Local Provisioners
The Book's Trajectory
What Is a Network?
One Dog's Death
Two Ways to Build a Network
Three Aspects of Telecorp's Network
Telecorp's Technological Network
Telecorp's (Spliced) Actor-Network
Telecorp's (Woven) Activity Network
Four Characteristics of Networks
Heterogeneous
Multiply Linked
Transformative
Black-Boxed
Five Events
The Cordon Sanitaire
The Uniform Regimen
Garrisoning the Passes and Interrogating the Locals
Conclusion: What Is a Network?
How Are Networks Theorized?
The First Stroke
Weaving a Network: Activity Theory's Account
An Engelsian View: The Science of Interconnections
Mediation
Structure of Activity
Contradictions
Activity Networks
Summing Up
Splicing a Network: Actor-Network Theory's Account
A Machiavellian View; Or, Sympathy for the Devil
Actor-Networks
Mediation
Translation
Composition
Reversible Black-Boxing
Delegation
Summing Up
Genuine Differences
Common Ground
How Are Networks Historicized?
The Case of Universal Service
Universal Service as the Principle of Interconnection
Universal Service as Total Market Penetration
Universal Service as Universally Obtainable Slates of Services
Local Articulations: Universal Service in Texas
Even More Local Articulations: Universal Service at Telecorp
Weaving Universal Service: An Activity Theory Analysis
Exclusivity or Interconnection?
Business or Public Utility?
Competition or Public Good?
Summary: What Do We Learn from a History of Contradictions?
Splicing Universal Service: An Actor-Network Theory Analysis
From Disunity to Unity
From Unity to Universality
From Universality to the Rising Tide
Summary: What Do We Learn from a History of Translations?
Weaving and Splicing Telecorp
Conclusion
How Are Networks Enacted?
Modular Work
Net Work
Net Work and Informational Capitalism
Net Work and the Information Age
Net Work and the Informatics of Domination
Three Senses of Texts
Inscriptions
Genres
Boundary Objects
Four Cases of Net Work
Following an Order
There Was No "Order"
There Was No Transportation without Transformation
There Was a Surplus of Information for Supporting Workers' Discretion
There Was No Single Genre
Summary: Following an Order
Following the Money
Following the Money in Cash Posting
Following the Money in Credit and Collections
Summary: Following the Money
Following the Substitutions
Summary: Following the Substitutions
Following the Workers
Summary: Following the Workers
Conclusion
Is Our Network Learning?
Learning Net Work: The Problem of Discontinuity
How Learning Was Handled at Telecorp: Some Techniques
Apprenticeship: "You Never Ever Do a Partial Connection"
Formal Telecorp Training Sessions: "Nine Times out of Ten..."
Corporate Training Outside Telecorp: "Nobody Had Time to Learn from Her"
Documentation: "I Need to Do It from This Day Forward"
Computer-Based Training: "Basically It's Just a Crash Course"
Trial-and-Error: "Willing to Get Your Hands Dirty"
Stories: "There Was Nothing About a Dog on the Ticket"
Summary: Making Sense of Learning Measures at Telecorp
Theorizing Learning for Net Work: Activity Theory's Contribution
Problems with Activity Theory's Developmental Account
Theorizing Training for Net Work: Actor-Network Theory's Contribution
Net Work, Net Learning
Heterogeneous
Multiply Linked
Black-Boxed
Transformative
Conclusion
Conclusion: How Does Net Work Work?
What Do We Know About Net Work?
Heterogeneous
Multiply Linked
Transformative
Black-Boxed
What Do We Do About Net Work?
Implications for Workers
Implications for Managers
Implications for Researchers
How Do We Develop Activity Theory for Net Work?
How Do We Cope with Net Work?
Notes on Methodology
Data Collection
Data Analysis
Works Cited
Index