|Networks, Genres, and Four Little Disruptions
|Anita Thinks Geraldine Is Slacking
|Darrel Thinks Gil Is Being Unreasonable
|Abraham Threatens to Fire Workers
|Jeannie Talks Past Local Provisioners
|The Book's Trajectory
|What Is a Network?
|One Dog's Death
|Two Ways to Build a Network
|Three Aspects of Telecorp's Network
|Telecorp's Technological Network
|Telecorp's (Spliced) Actor-Network
|Telecorp's (Woven) Activity Network
|Four Characteristics of Networks
|The Cordon Sanitaire
|The Uniform Regimen
|Garrisoning the Passes and Interrogating the Locals
|Conclusion: What Is a Network?
|How Are Networks Theorized?
|The First Stroke
|Weaving a Network: Activity Theory's Account
|An Engelsian View: The Science of Interconnections
|Structure of Activity
|Splicing a Network: Actor-Network Theory's Account
|A Machiavellian View; Or, Sympathy for the Devil
|How Are Networks Historicized?
|The Case of Universal Service
|Universal Service as the Principle of Interconnection
|Universal Service as Total Market Penetration
|Universal Service as Universally Obtainable Slates of Services
|Local Articulations: Universal Service in Texas
|Even More Local Articulations: Universal Service at Telecorp
|Weaving Universal Service: An Activity Theory Analysis
|Exclusivity or Interconnection?
|Business or Public Utility?
|Competition or Public Good?
|Summary: What Do We Learn from a History of Contradictions?
|Splicing Universal Service: An Actor-Network Theory Analysis
|From Disunity to Unity
|From Unity to Universality
|From Universality to the Rising Tide
|Summary: What Do We Learn from a History of Translations?
|Weaving and Splicing Telecorp
|How Are Networks Enacted?
|Net Work and Informational Capitalism
|Net Work and the Information Age
|Net Work and the Informatics of Domination
|Three Senses of Texts
|Four Cases of Net Work
|Following an Order
|There Was No "Order"
|There Was No Transportation without Transformation
|There Was a Surplus of Information for Supporting Workers' Discretion
|There Was No Single Genre
|Summary: Following an Order
|Following the Money
|Following the Money in Cash Posting
|Following the Money in Credit and Collections
|Summary: Following the Money
|Following the Substitutions
|Summary: Following the Substitutions
|Following the Workers
|Summary: Following the Workers
|Is Our Network Learning?
|Learning Net Work: The Problem of Discontinuity
|How Learning Was Handled at Telecorp: Some Techniques
|Apprenticeship: "You Never Ever Do a Partial Connection"
|Formal Telecorp Training Sessions: "Nine Times out of Ten..."
|Corporate Training Outside Telecorp: "Nobody Had Time to Learn from Her"
|Documentation: "I Need to Do It from This Day Forward"
|Computer-Based Training: "Basically It's Just a Crash Course"
|Trial-and-Error: "Willing to Get Your Hands Dirty"
|Stories: "There Was Nothing About a Dog on the Ticket"
|Summary: Making Sense of Learning Measures at Telecorp
|Theorizing Learning for Net Work: Activity Theory's Contribution
|Problems with Activity Theory's Developmental Account
|Theorizing Training for Net Work: Actor-Network Theory's Contribution
|Net Work, Net Learning
|Conclusion: How Does Net Work Work?
|What Do We Know About Net Work?
|What Do We Do About Net Work?
|Implications for Workers
|Implications for Managers
|Implications for Researchers
|How Do We Develop Activity Theory for Net Work?
|How Do We Cope with Net Work?
|Notes on Methodology