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Business Performance Measurement Unifying Theory and Integrating Practice

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ISBN-10: 052185511X

ISBN-13: 9780521855112

Edition: 2nd 2007 (Revised)

Authors: Andy Neely

List price: $113.00
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Description:

Drawing together contributions from leading thinkers around the world, this book reviews recent developments in the theory and practice of performance measurement and management. Significantly updated and modified from the first edition, the book includes ten new chapters which provide a comprehensive review of performance measurement from the perspectives of accounting, marketing, operations, public services and supply chain management. In addition to these functional analyses the book explores performance measurement frameworks and methodologies, practicalities and challenges, and enduring questions and issues. Edited by one of the world's leading experts on performance measurement and…    
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Book details

List price: $113.00
Edition: 2nd
Copyright year: 2007
Publisher: Cambridge University Press
Publication date: 12/13/2007
Binding: Hardcover
Pages: 528
Size: 6.75" wide x 10.00" long x 1.25" tall
Weight: 2.596
Language: English

Andy Neely is Director of the Centre for Business Performance at Cranfield School of Management and Professor of Operations Strategy and Performance. He has consulted to and worked with numerous organisations including 3M, Andersen Consulting, Aventis, British Aerospace, British Airways, British Telecom, DHL, Diageo, KPMG, NatWest Bank, Pilkington, Reckitt and Colman, and Rolls Royce Aerospace.

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List of contributors
Introduction
Performance measurement - functional analyses and theoretical foundations
Accounting performance measurement: a review of its purposes and practices
Measuring marketing performance: research, practice and challenges
Measuring performance: the operations management perspective
Measuring performance: the supply chain management perspective
Finding performance: the new discipline in management
A conceptual and operational delineation of performance
Performance measurement - frameworks and methodologies
Performance measurement frameworks: a review
Beyond budgeting to the adaptive organization
Theoretical conditions for validity in accounting performance measurement
The validity of measurement frameworks: measurement theory
Performance measurement - practicalities and challenges
Choosing marketing dashboard metrics
Risk in performance measurement
Measuring knowledge work
Measuring innovation performance
Context-based measurement
Performance measurement in public services
Measuring the performance of England's primary school teachers: purposes, theories, problems and tensions
Police performance: sovereignty, discipline and governmentality
The development of composite indicators to measure health care performance
Perversity in public service performance measurement
Performance measurement - emerging issues and enduring questions
Does pay for performance really motivate employees?
Anomalies of measurement: when it works, but should not
Loosely coupled performance measurement systems
Index