Communication in Small Groups Theory, Process, Skills

ISBN-10: 0495095966

ISBN-13: 9780495095965

Edition: 7th 2009

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COMMUNICATION IN SMALL GROUPS: THEORY, PROCESS, SKILLS expertly balances theory and processes with practical skill development. Drawing on their extensive and varied experience as active researchers, lecturers, and communication consultants, the authors provide students with a clear and comprehensive introduction to the study of small group communication. This well-respected text effectively integrates theory, research, and practice, guiding readers to apply concepts and principles to the process of communication when working as members of a team.
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Book details

List price: $199.95
Edition: 7th
Copyright year: 2009
Publisher: Wadsworth
Publication date: 9/4/2008
Binding: Paperback
Pages: 360
Size: 7.25" wide x 9.00" long x 0.75" tall
Weight: 1.430

John F. Cragan is Distinguished Professor and Assistant Chair in the Communication and Journalism Department at the University of St. Thomas, St. Paul, MN, and Professor Emeritus in the School of Communication at Illinois State University, Normal, IL. He has published extensively in the areas of small group, organizational, and applied communication and has co-authored several books and scores of articles. In addition, he has consulted for numerous public and private organizations, including State Farm, 3M, and the Illinois Fire Chiefs Association.

Chris R. Kasch is an Associate Professor in the Department of Communication at Bradley University in Peoria, IL. His current research and teaching interests lie in the area of organizational communication, including interpersonal, small group, and computer-mediated communication. In 1996, he was the first faculty member at Bradley to develop and teach courses online, including courses in Virtual Teams, Interactive Advertising, Training and Development, and Organizational Culture and Change. He has consulted for numerous public and private organizations including Caterpillar, State Farm, and various regional and national nursing associations.

Defining Small Group Communication
Why Study Small Group Communication?
Living and Working in Groups
The College Scenario
The Organizational Scenario
The Fire Department Scenario
Rationale for Studying Group Communication
Cultural Rationale
Corporate Rationale
Academic Rationale
What Is a Small Group?
Directly Observable Characteristics of a Small Group
Group Size
Indirectly Observable Characteristics of a Small Group
Structured Patterns of Talk
A Perceived Shared Identity
Types of Small Groups
Long-Standing Work Groups
Project Teams
Virtual Teams
Group Concept Recipe
Chapter Summary
Learning Core Group Communication Theories, Processes, and Skills
A Model of Small Group Communication
The Model's Decision-Making Theory, Process, Signposts, Skills
Decision-Making Theory
Decision-Making Process
Problem-Solving Signposts: Understanding and Agreement
Problem-Solving Skills
The Model's Role Theory, Process, Signposts, Skills
Role Emergence Theory
Role Emergence Process
Role Signposts: Formation
Role-Playing Skills
The Model's Interpersonal Theory, Process, Signposts, Skills
Interpersonal Theory
Relational Process
Relational Signposts: Level of Interpersonal Trust and Empathy
Relationship-Building Skills
The Model's Symbolic Theory, Process, Signposts, Skills
Symbolic Convergence Theory
Consciousness-Raising Process
Consciousness-Raising Signposts: Identification and Pride
Team-Building Skills
Establish Group Traditions
Major Group Outcomes
Quality of Work
Membership Satisfaction
Chapter Summary
Case Study: The FDNY's Response to the World Trade Center Attack
Structuring Problem-Solving Groups
Group Problem-Solving Road Map: A Process View
Discussion Formats
Roundtable Discussion
Panel Discussion
Forum Types
Parliamentary Procedure
Specific Decision-Making Techniques
Nominal Group Discussion
Delphi Technique
Electronic Brainstorming Systems
Buzz Groups
Single-Question Form
Ideal-Solution Form
Focus Group Interview
Problem-Solving Agenda Systems
Dewey's Reflective Thinking: McBurney and Hance
Ross Four-Step Agenda
Wright Ten-Step Agenda
Brilhart-Jochem Ideation Criteria
Functional Approach to Problem Solving
Chapter Summary
Case Study: The Parking Committee
Preparing for Group Problem Solving
Group Ethical Standards
Commitment to Doing Your Best
Commitment to the Group Good
Commitment to Rationality
Commitment to Fair Play
Commitment to Good Listening
Commitment to Preparation
Commitment to Ideational Conflict
Commitment to Objectivity
Commitment to Tolerance
Commitment to Social Maturity
Confront Ethical Dilemmas with a Sense of Moral Courage
Developing Topics for Problem Solving
Self and Audience Assessment
Analyzing Topics for Problem Solving
Questions of Fact
Questions of Value
Questions of Policy
Research Strategies for Problem Solving
Inefficiency/Information Overload
Lack of Context
Lack of Credibility
Improving Group Reasoning Skills
Types of Evidence
Tests of Facts
Tests of Opinion
Tests of Statistics
Types of Argument
Argument by Authority Assertion
Argument by Sign
Argument by Example
Argument by Cause
Structuring Discussions
Problem-Solution Organizing
Preparing Discussion Outlines
Chapter Summary
Case Study: A City Council Meeting
Managing Diversity and Relational Trust
Sociocultural Diversity
Cultural Diversity
Gender Differences
Generational Diversity
Professional Diversity
Individual Diversity
Diverse Interpersonal Needs within a Group
Diverse Personalities within a Group
Communication Skills for Managing Diversity and Relational Trust
Take Cross-Cultural Communication Training
Practice Cultural Perspective Taking
Use SYMLOG to Facilitate Effective Role Taking
Ensure Interpersonal Needs Are Met
Team Building to Enhance Cohesion in Diverse Groups
Practice the Communication Skills of an Ideal Group Member
Managing Nonverbal Messages
Environmental Dimensions
Personal Dimensions
Chapter Summary
Case Study: Diary of George Cramer
Leading Small Groups
Theories for Leading Small Groups
Designated Leader Approaches
Emergent Leader Theories
Problem-Solving Leadership Skills
Task Leadership Skills
Procedural Leadership Skills
Interpersonal Leadership Skills
Chapter Summary
Case Study: Leading a Corporate Task Force
Effective Role Performance in Small Groups
Frequently Played Roles in Small Groups
Task Leader
Social-Emotional Leader
Tension Releaser
Information Provider
Central Negative
Silent Observer
Active Listener
Self-Centered Follower
Communication Skills for Enhancing Effective Role Performance in Small Groups
Maintaining Role Stability
Adopting an Expanded Role
Performing the Leadership Role When Needed
Assisting in Procedure
Observing and Self-Monitoring
Maintaining Focus on One's Professional Role
Esprit de Corps
Avoiding the Self-Centered Follower Role
An Integrated View of Roles and Communication Skills
A Mature Problem-Solving Group
An Authoritatively Controlled Problem-Solving Group
An Uncontrolled Problem-Solving Group
The Social Problem-Solving Group
Chapter Summary
Case Study: A Decision-Making Meeting
Managing Group Conflict
Factors Influencing Group Conflict
Differences in Propensity to Take Risks
Differences in Professional Consciousness States
Negative Predispositions toward Group Work
Tension between Competition and Cooperation in Groups
Communication Skills for Managing Group Conflict
Task-Managing Skills
Relationship-Managing Skills
Team-Managing Skills
Conflict Resolution Negotiating Styles
Chapter Summary
Case Study: Station House Number Six
Facilitating Work Groups in Organizations
Make Meetings More Effective
Master Time
Understand Meeting Rituals
Call Group Satisfaction Meetings
Hold Group Consensus Meetings
Run Routine Business Meetings
Monday Morning Meetings
Monthly Meetings
Decision-Making Meetings
Planning Meetings
Manage Information between Groups
Groups Protect Some Information
Managers Gate Keep Group Information
Group Information Is Power
Social Groups Spread Information
Groups Compete for Secret Information
Use Specialized Group Problem-Solving Methods
Six Sigma
Hedgehog Method
Crisis Decision-Making Method
Assimilate Groups into the Organizational Culture
X, Y, and Z Management Styles
Righteous, Social, and Pragmatic Organizational Visions
Maintain Groups in a Common Organizational Culture
Role of Sacred Organizational Stories
Role of Organizational Sagas
Role of the Organizational Rally
Role of In-House Publications
Role of Informal, Social Groups
Chapter Summary
Collaborating in Virtual Teams
Catalysts Fueling the Use of Virtual Teams
Teams with Geographically Dispersed Remote and Mobile Workers
Unified Communication: Convergent Technologies
Unified Communication and Medium Choice
Communication Skills for Collaborating across Time and Space
Relationship Building in Virtual Teams
Effective Role Performance in Virtual Teams
Team Building in Virtual Teams
Chapter Summary
Author Index
Subject Index
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