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Telecom for Dummies

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ISBN-10: 047177085X

ISBN-13: 9780471770855

Edition: 2006

Authors: Stephen P. Olejniczak

List price: $28.99
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Worldwide telecom spending was over $4 trillion in 2004, and virtually all 12 million businesses in the U.S. buy phone and other telecom services Our book shows people at small and medium-sized businesses how to make sense of telecom lingo and get the best deals Includes an overview of the major players in the telecom industry and an easy-to-understand explanation of the existing telecom infrastructure Helps people pinpoint the telecom services best suited to their business needs, understand billing, and troubleshoot problems Covers emerging industry trends, such as Voice over Internet Protocol (VoIP), and how they can help businesses cut costs
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Book details

List price: $28.99
Copyright year: 2006
Publisher: John Wiley & Sons, Incorporated
Publication date: 4/10/2006
Binding: Paperback
Pages: 384
Size: 7.40" wide x 9.10" long x 0.90" tall
Weight: 1.232
Language: English

About This Book
Conventions Used in This Book
What You Don't Have to Read
Icons Used in This Book
Foolish Assumptions
How This Book Is Organized
Where to Go from Here
The ABCs of Telecom Service
A Buyer's Scoop on Telecom
Assessing Your Telecom Services As They Are Now
Identifying Your Carriers
Knowing Why Your Company Needs Telecom
Introducing Dedicated Long-Distance Circuits
Finding People to Help You Make the Right Choices
Planning for Growth
Troubleshooting All Things Telecom
Making (And Living with) Telecom Decisions
Analyzing How Many Phone Lines You Need
Locating Your Phone System: What's in Your Closet?
Putting a Name with a Face: Identifying Your System
Getting the Least You Need to Know about Your Phone System
Deciding whether to Get Dedicated or Stay Switched
Understanding and Preventing Fraud
Negotiating the Best Telecom Deal
Getting Around the Telecom Neighborhood
Identifying Your Telecom Neighborhood
Understanding Your Call Types
Blocking International Calls
Reviewing Telecom Products and Prices
Understanding Dedicated Service Requirements
Understanding the Language of Dedicated Service
Understanding Your Responsibilities When You Get a Dedicated Circuit
Taking Responsibility for the Inside Wiring
Meeting Toll-Free Service, the Red-Headed Stepchild of Telecom
Taking a Peak at Toll-Free Service Basics
Accepting Financial Responsibility for Wrong Numbers
Coming to Terms with the Toll-Free Life Cycle
Evaluating Your Business's Toll-Free Needs
Identifying Your Carrier's Available Toll-Free Services
Realizing the Cost of Enhanced Toll-Free Services
Getting the Non-Accountant's Guide to Your Phone Bill
Relying on Your Contract
Reviewing the Summary Pages
Negotiating the Best Makeup for Your Per-Minute Cost
Receiving Your Invoice Your Way
Knowing about Billing Issues
Handling Your Billing Disputes
Ordering and Setting Up Telecom Service
Ordering Regular Phone Lines and New Long-Distance Service
Ordering a Phone Line
Changing Your Long-Distance Carrier if You Have Regular Phone Lines
Casual Dialing
Moving Your Phone Number
Understanding the Porting Process
Ordering Dedicated Service
Ordering the Circuit's Configuration
Evaluating Out-of-Band Signaling
Understanding Local Loop Pricing
Evaluating Your Local Loop Choices
Speeding Up Order Processing?
Ordering a Carrier-Provided Loop Circuit
Ordering a Customer-Provided Loop Circuit
Ordering a Circuit Without a Local Loop
Preparing for the Installation
Ordering Toll-Free Service
Reserving New Toll-Free Numbers
Migrating a Toll-Free Number
Handling Toll-Free Rejection
NASCing (Migration by Other Means)
Ordering Switched Toll-Free Numbers
Ordering Dedicated Toll-Free Numbers
Using a Hot Cut to Activate Your Dedicated Toll-Free Numbers
Resolving Activation Issues on Migrated Toll-Free Numbers
Resolving Common Dedicated Toll-Free Migration Scenarios
Activating Your Dedicated Circuit and Toll-Free Numbers
Requesting a Hot Cut or Parallel Cut
Inviting the Right People to the Installation
Preparing for the Installation
Writing an Installation Journal
Installing the Circuit
Identifying Installation Problems
Troubleshooting Continuity Issues
Taking Care of Your Telecom System
Maintaining Your Telecom Services
Understanding Troubleshooting Basics
Getting the Most from Your Carrier's Troubleshooting Department
Managing Your Trouble Tickets
Troubleshooting International Calls
Resolving International Fax Issues
Troubleshooting Switched Network Issues
Doing Background Work Before You Begin Troubleshooting
Starting the Troubleshooting Process
Getting Switched Toll-Free Troubleshooting Basics
Troubleshooting Toll-Free Issues from Canada, Alaska, and Hawaii
Troubleshooting International Toll-Free Issues
Troubleshooting Your Dedicated Circuits
Identifying the Level of Your Problem
Categorizing the Nature of Your Problem
Opening a Trouble Ticket for Your Dedicated Circuit
Managing Your Dedicated Trouble Ticket
Getting the Basics of Dedicated Outbound Troubleshooting
Following a Dedicated Troubleshooting Shortcut
Validating the Circuit You Are Testing
The Basics of Dedicated Toll-Free Troubleshooting
Handling Dedicated Toll-Free Quality Issues
What's Hot (Or Just Geeky) in the Telecom World
Transferring Data, Not Just Voice Content
Understanding Your Data Transfer Requirements
Transmitting Data the Old-Fashioned Way
Processing Constant Transmissions between Locations
Understanding a Frame Relay Network
New and Improved Transmission for Multiple Locations
Riding the Internet Wave: VoIP
Understanding VoIP Basics
Understanding IP Protocols for VoIP
Ordering VoIP Service
Hearing VoIP Quality Issues
The Part of Tens
Ten Acronyms and What They Really Mean
Getting to Know Your LEC
Understanding ANIs
Getting Firm with an FOC
NASCing Your Numbers
Getting an RFO
Getting Your Hands on a CSU
Making Sure You Get a CFA
Being a Part of the PFM
Getting Your CICs
Ten Troublesome Telecom Traits to Avoid
Finger-Pointing Your Way into a Corner
Expecting a Credit After an Outage
Ignoring the Facts: Fraud Is Not Free
Not Accepting Admitting Defeat When an Order Turns into a Project
Having Expectations That Go Beyond Reality
Expecting Mother Theresa
Not Paying Attention to Smaller Companies
Forgetting to Do the Math
Falling for the Standard Interval Shield
Demanding to Sue or Take Legal Action
Ten Places to Go for Hints and Help
Calling Your Long-Distance Carrier
Smooth Talking with Your Telecom Salesperson
Talking to Your Hardware Vendor
Visiting the Local Calling Guide Industry Web Site
Using the Magic 8 Ball
Going to Manufacturer Web Sites
Searching the Internet
Using Your Escalation List
Taking Your Questions to Another Hardware Vendor
Starting Over
Making a Loopback Plug