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IT in the Organization | |
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IT Supports Organizational Performance in Turbulent Business Environments | |
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Toyota Scion�s Innovative Advertising Strategies | |
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Doing Business in the Digital Economy | |
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Information Systems and Information Technology | |
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Business Performance Management, Business Pressures, Organizational Responses, and IT Support | |
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Strategy for Competitive Advantage and IT Support | |
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Social Computing and Networking and Virtual Worlds | |
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Why Should You Learn About Information Technology? | |
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Plan of the Book | |
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Managerial Issues | |
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Minicase: Dartmouth College Goes Wireless | |
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Information Technologies: Concepts, Types, and IT Support | |
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Mary Kay�s IT Systems | |
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Information Systems: Concepts and Definitions | |
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Classification and Types of Information Systems | |
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How IT Supports People | |
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How IT Supports Supply Chains and Business Processes | |
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Information Systems Infrastructure, Architecture, and Emerging Computing Environments | |
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Innovative and Futuristic Information Systems | |
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Managerial Issues | |
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Minicase: Airbus Improves Productivity with RFID | |
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Case Building an E-Business at FedEx Corporation | |
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Data and IT Infrastructure | |
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Managing Data to Improve Business Performance | |
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Applebee�s International Learns and Earns from Its Data | |
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Data, Master Data, and Document Management | |
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File Management Systems | |
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Databases and Database Management Systems | |
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Data Warehouses, Data Marts, and Data Centers | |
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Enterprise Content Management | |
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Managerial Issues | |
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Minicase: Pushing Corporate Data to Employees� Facebook Pages | |
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Networks and Collaboration as Business Solutions | |
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Networked Devices and a Collaboration Portal Tackle Super Bowl Logistics | |
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Enterprise Networks, Connectivity, and Trends | |
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Network Management and Collaboration Technology | |
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Wireless, Enterprise Mobility, and IP Telephony | |
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Discovery, Search, and Customized Delivery | |
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Collaboration and Web-based Meetings | |
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Social, Legal, and Ethical Issues | |
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Managerial Issues | |
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Minicase: Wikis, Blogs, and Chats Support Collaboration at DrKW | |
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Securing the Enterprise and Business Continuity | |
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$55 Million Data Breach at ChoicePoint | |
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Data and Enterprise Security Incidents | |
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IS Vulnerabilities and Threats | |
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Fraud and Computer-Mediated Crimes | |
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IT Security Management Practices | |
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Network Security | |
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Internal Control and Compliance Management | |
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Business Continuity and Disaster Recovery Planning | |
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Auditing and Risk Management | |
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Managerial Issues | |
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Minicase: NEC�s Weak Internal Controls Contribute to Nasdaq Delisting | |
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Case Cisco Systems in the Business of Helping Customers Transform Their Businesses | |
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The Web Revolution | |
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E-Business and E-Commerce | |
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Dell Is Using E-Commerce for Success | |
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Overview of E-Business and E-Commerce | |
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Major EC Mechanisms | |
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Business-to-Consumer Applications | |
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Business-to-Business Applications | |
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Major Models of E-Business: From E-Government to C2C | |
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E-Commerce Support Services: Payment and Order Fulfillment | |
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Ethical and Legal Issues in E-Business | |
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Managerial Issues | |
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Minicase: Stormhoek Vineyards Excels with Web 2.0 Tools | |
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Mobile Commerce | |
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Food Lion Excels with Wireless Innovations | |
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Overview of Mobile Computing and Commerce | |
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Mobile Applications in Financial Services | |
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Mobile Shopping, Advertising, and Content-Providing | |
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Mobile Enterprise and Interbusiness Applications | |
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Mobile Consumer Services and Entertainment | |
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Location-Based Services and Commerce | |
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Pervasive Computing, Content Awareness, and RFID | |
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Managerial Issues | |
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Minicase: Hertz Goes Wireless | |
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Social Networks in the Web 2.0 Environment | |
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Wikipedia and Its Problems of Content Quality and Privacy Protection | |
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The Web 2.0 Revolution, Social Media, and Industry Disruptors | |
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Virtual Communities and Virtual Worlds | |
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Online Social Networking: Basics and Examples | |
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Major Social Network Services: From Facebook to Flickr | |
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Business (Enterprise) Social Networks | |
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Commercial Aspects of Web 2.0 Applications and Social Networks | |
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The Future: Web 3.0 | |
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Managerial Issues | |
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Minicase: Web 2.0 Applications at Eastern Mountain Sports | |
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Case Google Is Changing Everything | |
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Organizational Applications | |
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Transaction Processing, Functional Applications, and Integration | |
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Wireless Inventory Management System at Dartmouth-Hitchcock Medical Center | |
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Functional Information Systems and Transaction Processing Systems | |
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Managing Production/Operations and Logistics | |
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Managing Marketing and Sales Systems | |
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Managing Accounting and Finance Systems | |
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Managing Human Resources Systems | |
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Integrating Functional Information Systems | |
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Managerial Issues | |
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Minicase: Dollar General Uses Integrated Software | |
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Enterprise Systems: Supply Chains, ERP, CRM, and KM | |
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ChevronTexaco Modernized Its Supply Chain with IT | |
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Essentials of Enterprise Systems and Supply Chains | |
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Supply Chain Management and Its Business Value | |
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Enterprise Resource Planning (ERP) Systems | |
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Customer Relationship Management (CRM) | |
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Knowledge Management and IT | |
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Managerial Issues | |
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Minicase: ERP Helps Productivity at Northern Digital Inc | |
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Interorganizational, Large-Scale, and Global Information Systems | |
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Boeing�s Global Supply Chain for the Dreamliner 787 | |
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Interorganizational Activities and Order Fulfillment | |
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Interorganizational Information Systems and Large-Scale Information Systems | |
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Global Information Systems | |
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Facilitating IOS and Global Systems: From Demand-Driven Networks to RFID | |
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Interorganizational Information Integration and Connectivity | |
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Partner Relationship Management and Collaborative Commerce | |
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Managerial Issues | |
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Minicase: How Volkswagen Runs Its Supply Chain in Brazil | |
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Case How Wal-Mart Is Driven by IT | |
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Decision Making and Strategy. | |
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Business Intelligence and Decision Support Systems | |
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BudNet: Anheuser-Busch�s Intelligence Tool | |
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The Need for Business Intelligence (BI) | |
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BI Architecture, Reporting, and Performance Management | |
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Data, Text, and Web Mining and BI Search | |
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Managers and Decision-Making Processes | |
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Decision Support Systems | |
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Automated Decision Support (ADS) | |
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Managerial Issues | |
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Minicase: Lexmark International Improves Operations with BI | |
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IT Strategy and Planning | |
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IT Strategic Alignment at Kimberly-Clark: The Innovation Design Studio | |
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Alignment of Business and IT Strategies | |
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IT Strategy Initiation | |
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IT Strategic Planning | |
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Outsourcing, Offshore Outsourcing, and IT | |
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as a Subsidy | |
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Managerial Issues | |
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Minicase: The Second Life Strategy of American Apparel | |
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Managing IT Projects, Process Improvement, and Organizational Change | |
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Con-way, Inc. Implements Innovative Technology and Wins Nationwide Recognition | |
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Adopting IT Projects | |
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Implementing IT Projects | |
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Business Process Management | |
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Change Management and Organizational Transformation | |
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Managerial Issues | |
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Minicase: Raising Awareness and Recruiting Early Adopters for Dspace at MIT | |
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Impact of IT on Enterprises, Users, and the Environment | |
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High-Performance Green Computing at Nanoscale Center | |
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New and Accelerating Trends in IT | |
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Current Perspectives on the Enterprise Web 2.0 | |
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Operating Greener Businesses and Eco-Friendly Data Centers | |
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Impacts of Too Much Information and Connectivity | |
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Managerial Issues | |
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Minicase: Wireless Mesh Networking Adds Real-time Monitoring to the Plant Floor | |
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Case Toyota�s Commitment to Innovation and Improvement Pays Off | |
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Online Part VI. Implementing and Managing IT. | |
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Acquiring and Developing Business Applications and Infrastructure | |
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Flickr�s Application Development 2.0 Model | |
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The Framework of IT Application Acquisition | |
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Identifying, Justifying, and Planning IT Systems Applications (Step 1) | |
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Acquiring IT Applications: Available Options (Step 3) | |
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Selecting an Acquisition Approach and Other Implementation Issues | |
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Connecting to Databases, Enterprise Systems, and Business Partners: Integration (Step 4) | |
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Business Process Redesign | |
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Managerial Issues | |
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Minicase: Web Services Give Merrill�s Legacy Systems New Life in the Web World | |
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Information Technology Economics | |
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Justifying Investment in IT and EC at California State Automobile Association | |
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Technology and Economic Trends and the Productivity Paradox | |
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Evaluating IT Investments: Needs, Benefits, Issues, and Traditional Methods | |
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Advanced Methods for Justifying IT Investment and Using IT Metrics | |
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Examples of IT Project Justification | |
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Economic Aspects of IT and Web-Based Systems | |
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Managerial Issues | |
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Minicase: Justifying IT Investment in the State of Iowa | |
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Glossary | |
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Company Index | |
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Name Index | |
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Subject Index | |
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Online Tutorials.* | |
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T1 Supply Chain Management and Build-to-Order Systems | |
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T2 Organizational Strategy and Porter Models | |
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T3 Ethics in Information Technology Management | |
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T4 Business Intelligence | |
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T5 Knowledge Management | |
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T6 Electronic Data Interchange, Extranet, XML, and Web Services | |
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Online Technology Guides.* | |
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TG1 Hardware | |
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TG2 Software | |
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TG3 Data and Databases | |
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TG4 Telecommunications | |
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TG5 A Technical View of Systems Analysis and Design | |
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*Part VI, the Technology Guides, and the Tutorials can be accessed online at <a>www.wiley.com/college/turban</a> | |