Integrity Dividend Leading by the Power of Your Word

ISBN-10: 047018566X

ISBN-13: 9780470185667

Edition: 2008

Authors: Tony Simons

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For the first time, a leadership expert has been able to quantify the bottom-line value of keeping your word: Companies with high measures of integrity outperform all companies by at least 2.5%., and exhibit: Deeper employee committment Lower turnover Superior customer service Higher profitability Tony Simon reverses the usual maxim: "Talk the Walk"-it is better to be honest about what you can and can't do rather than over promise and fall short. Beginning with scholarly research into "word-action alignment," Simons interviewed hundreds of employees in dozens of workplaces-and bases this book on focused work with 100 senior managers. Simons moves from individual integrity at the beginning of the book to creating an organizational culture of integrity in later chapters. Throughout, he uses real-world insight and feedback drawn from both line managers and CEOs. His model for organizational integrity is completely new and will reach the market at a critical time. Author plans to expand his model into a resource for training and assessment for all businesses.
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Book details

List price: $27.95
Copyright year: 2008
Publisher: John Wiley & Sons, Incorporated
Publication date: 10/6/2008
Binding: Hardcover
Pages: 256
Size: 6.50" wide x 9.25" long x 1.00" tall
Weight: 0.990
Language: English

What Is The Integrity Dividend?
The Dollar Value of Your Impeccable Word: A definition of behavioral integrity and evidence for the dollar return on leaders' living by their word
Executive Sightings of the Integrity Dividend: How executives describe the integrity dividend in different contexts
Behavioral Integrity Drivers and Payoffs: Why Small Mistakes Can Have Big Costs: An overall framework for seeing how small integrity missteps can grow in impact
Managing Your Own Behavioral Integrity: Building Trust and Credibility
Promise Less, But Do It More Often: Selecting fewer key values to emphasize so you can send a clear and consistent message
The Language of Living by Your Word: Confronting and Committing: Addressing common communication errors that undermine integrity perceptions
Behavioral Integrity as a Personal Discipline: Developing the power of your own word through delaying gratification, facing fear, self-awareness, vigilance, and other self-management
Behavioral Integrity and the Ripple Effect: Building and Sustaining a Leadership Culture of Integrity
Easing the Middle Manager's Dilemma: Reducing the strain middle managers feel when they are asked to implement policies with which they disagree by giving them opportunities to voice their concerns
Creating a Culture of Accountability: Shaping a high-integrity community through an integrated approach to performance appraisal, training, coaching, and incentives, coupled with a leader's personal enactment of integrity
Management Fashions and the Flavor-of-the-Month Club: Experimenting and learning without looking foolish
Broader Applications and Summary
The Integrity Dividend and Outside Stakeholders: A brief application of emergent integrity principles to relationships outside the company: customers, suppliers, and unions
Capturing the Integrity Dividend: An encouraging summary of what you can do
Acknowledgments and Dedication
About the Author
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