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Wiley Pathways Supervision

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ISBN-10: 0470111275

ISBN-13: 9780470111277

Edition: 2008

Authors: Bob Nelson, Peter Economy, Kerry Sommerville, Laura Town, Laura Town

List price: $101.95
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Book details

List price: $101.95
Copyright year: 2008
Publisher: John Wiley & Sons, Incorporated
Publication date: 3/9/2007
Binding: Paperback
Pages: 416
Size: 7.30" wide x 9.00" long x 0.90" tall
Weight: 1.540
Language: English

Peter Economy is co-author of "At the Helm: Business Lessons for Navigating Rough Waters" & the best-selling book "Managing for Dummies".

Supervision
Introduction
Identifying the Different Styles of Management
The Traditional Model
The Human Relations Model
The Human Resources Model
Self-Check
Meeting the Management Challenge
Self-Check
Explaining the New Functions of Management
Trusting Employees
Energizing Employees
Empowering Employees
Supporting Employees
Communicating with Employees
Learning from Employees
Improving Your Skills
Self-Check
Laws That Supervisors Should Be Aware Of
Illegal Discrimination
Sexual Harassment
The Americans with Disabilities Act
Age Discrimination in Employment
Equal Pay Act
Immigration Reform and Control Act
State and Local Employment Laws
Self-Check
Summary
Key Terms
Summary Questions
Applying This Chapter
You Try It
Leadership
Introduction
Understanding the Differences between Management and Leadership
Self-Check
Figuring Out What Leaders Do
Inspiring Action
Communicating with Others
Supporting and Facilitating Achievement
Self-Check
Surveying Leading Leadership Traits
Maintaining an Optimistic Outlook
Displaying Confidence
Maintaining Integrity
Making Decisions
Self-Check
Fostering Collaborative Leadership
Self-Check
Summary
Key Terms
Summary Questions
Applying This Chapter
You Try It
Goal Setting
Introduction
Setting a Direction
The Difference between Goals and Vision
The Link between Goals and Vision
Different Visions and Different Goals for Different Purposes
Self-Check
Identifying SMART Goals
Setting Goals: Less Is More
Following Through on Goals
Self-Check
Communicating Your Goals to Your Team
Self-Check
Juggling Priorities: Keeping Your Eye on the Ball
Self-Check
Using Your Power for Good: Making Your Goals Happen
Self-Check
Summary
Key Terms
Summary Questions
Applying This Chapter
You Try It
Effective Communication
Introduction
Using Different Communication Methods
Using the Employee Grapevine
Using Downward and Upward Communication
Self-Check
Choosing When to Use Verbal vs. Written Communication
The Information Superhighway
Harnessing the Power of the Written Word
Self-Check
Common Obstacles to Effective Communication
Cultural Differences
Differences in Background
Prejudices and Perceptions
Assumptions and Expectations
Emotions
Overcoming Barriers to Effective Communication
Self-Check
Active and Passive Listening
Self-Check
Providing Effective Feedback
The Role of Positive Feedback
The Role of Negative Feedback
Guidelines for Providing Feedback That Works
Self-Check
Summary
Key Terms
Summary Questions
Applying This Chapter
You Try It
Employee Discipline
Introduction
Understanding Employee Discipline
Self-Check
Focusing on Performance, Not Personalities
Self-Check
Identifying the Two Tracks of Discipline
Dealing with Performance Problems: The First Track
Dealing with Misconduct: The Second Track
Self-Check
Disciplining Employees: A Suite in Five Parts
Describing the Unacceptable Behavior
Expressing the Impact to the Work Unit
Specifying the Required Changes
Outlining the Consequences
Providing Emotional Support
Molding It All Together
Self-Check
Making and Implementing a Plan for Improvement
Self-Check
Summary
Key Terms
Summary Questions
Applying This Chapter
You Try It
Building a Team
Introduction
Approaching the Hiring Process
Defining the Characteristics of Your New Employees
The Consequences of a Poor Hiring Decision
Steps in the Hiring Process
Self-Check
Defining the Job Before You Start
Self-Check
Recruiting Talent
Self-Check
Reviewing Applications
Reviewing Resumes
Reviewing Cover Letters
Reviewing Applications
Self-Check
Interviewing the Best
Asking the Right Questions
Interviewing Do's
Interviewing Don'ts
Self-Check
Evaluating Your Candidates Further
Checking References
Reviewing Your Notes
Conducting a Second (or Third) Round of Interviews
Self-Check
Hiring the Best (and Leaving the Rest)
Being Objective
Trusting Your Gut
Adjusting after the Offer
Self-Check
Summary
Key Terms
Summary Questions
Applying This Chapter
You Try It
Training a Team
Introduction
Phasing Out the Old Hierarchy
Self-Check
Empowering Your Teams
Self-Check
Identifying Advantages of Teams
Self-Check
Setting Up and Supporting Your Teams
Formal Teams
Informal Teams
Self-Managed Teams
Encouraging Empowerment
Self-Check
Meetings: Putting Teams to Work
Wasting Time with Meetings
Making Meetings a Success
Self-Check
Becoming a Coach
Self-Check
Coaching Methods, Guidelines, and Tools
Coaching Using Show-and-Tell
Incorporating Coaching in Your Day-to-Day Interactions
Identifying a Coach's Tools
Self-Check
Summary
Key Terms
Summary Questions
Applying This Chapter
You Try It
Inspiring Employees to Better Performance
Introduction
Developing Employees
Self-Check
Creating Career Development Plans
Self-Check
Helping Employees to Develop
Self-Check
Finding a Mentor, Being a Mentor
Self-Check
Getting What You Reward
Self-Check
Figuring Out What Employees Want
Starting with the Positive
Making a Big Deal about Something Little
Self-Check
Rewarding Employees
Money
Ten Other Ways to Recognize Employees
Self-Check
Summary
Key Terms
Summary Questions
Applying This Chapter
You Try It
Evaluating the Team Members
Introduction
Measuring Progress
Self-Check
Developing a System for Providing Immediate Performance Feedback
Setting Your Checkpoints: The Milestones
Reaching Your Checkpoints: The Actions
Sequencing Your Activity: The Relationships
Establishing Your Time Frame: The Schedules
Putting Performance Measuring and Monitoring into Practice: Case Study
Self-Check
Charting Progress
Bar Charts
Flowcharts
Software
You Have Their Number: Now What?
Self-Check
Evaluating Performance
Self-Check
Avoiding Common Mistakes That Evaluators Make
Realizing Why Evaluations Go Bad
Preparing for the No-Surprises Evaluation
Self-Check
Summary
Key Terms
Summary Questions
Applying This Chapter
You Try It
Leading Change
Introduction
Managing Urgency and Crises
Self-Check
Identifying the Four Stages of Change
Self-Check
Becoming a Leader of Change
Change Affects Everyone
Encouraging Employee Initiative
Self-Check
Handling Mergers and Layoffs
Self-Check
Summary
Key Terms
Summary Questions
Applying This Chapter
You Try It
Managing Diversity
Introduction
Managing Cultural Diversity
Organizational Culture
Cultural Change
Self-Check
Understanding National Culture
Attitude toward Time
Universal vs. Particular
Individualism vs. Collectivism
Emotional vs. Neutral
Specific vs. Diffuse
Achievement vs. Ascription
Attitude toward the Environment
Self-Check
Understanding Diversity Trends
Migration
Women in the Workplace
Age and Disability
Self-Check
Taking Ten Steps to Make Diversity Work
Step 1: Know the Culture of the Organization
Step 2: Find Out about the Culture of the Area, Region, or Country
Step 3: Understand the Culture of the Individual or Group of Employees
Step 4: Understand the Nature of the Business
Step 5: Understand Yourself
Step 6: Be Sensitive
Step 7: Encourage Diversity
Step 8: Treat People as Equals
Step 9: Educate against Prejudice
Step 10: Act against Discrimination
Self-Check
Summary
Key Terms
Summary Questions
Applying This Chapter
You Try It
Ethics and Office Politics
Introduction
Defining Ethics
Creating a Code of Ethics
A Sample Code of Ethics
Self-Check
Evaluating Your Political Environment
Identifying Key Players
Redrawing Your Organization Chart
Self-Check
Scrutinizing Communication: What's Real and What's Not?
Reading between the Lines
Probing for Information
Self-Check
Uncovering the Unwritten Rules of Organizational Politics
Interpreting the Company Policy Manual
Helping Others Get What They Want
Not Partying at Company Parties
Managing Your Manager
Working with a Mentor
Self-Check
Protecting Yourself
Documenting for Protection
Making Promises
Publicizing Success
Self-Check
Summary
Key Terms
Summary Questions
Applying This Chapter
You Try It
Working with Unions
Introduction
The Governing Laws of Unions
The National Labor Relations Act
The Taft-Hartley Act
Right-to-Work Laws
Self-Check
Working with Different Types of Unions
Local Unions
National Unions
Multiunion Associations
Self-Check
Working with Unions
Why Employees Join Unions
The Union Organization Process
The Union Contract
Management Challenges When Working with Unions
Self-Check
Summary
Key Terms
Summary Questions
Applying This Chapter
You Try It
Budgeting and Accounting
Introduction
Exploring Budgets
Using Different Budgets
Creating a Budget
Ensuring Your Budget Is Accurate
Self-Check
Working with Budgets
Using Up-Front Budgets
Staying within Budget
Self-Check
Understanding the Basics of Accounting
Assets
Liabilities
Owners' Equity
Knowing Double-Entry Bookkeeping
Self-Check
Identifying the Most Common Types of Financial Statements
The Balance Sheet
The Income Statement
The Cash-Flow Statement
Self-Check
Summary
Key Terms
Summary Questions
Applying This Chapter
You Try It
Using Technology
Introduction
Using Technology to Your Advantage
Creating a Technology-Competitive Advantage
Developing a Plan
Self-Check
Weighing the Benefits and Drawbacks of Technology
Improving Efficiency and Productivity
Getting the Most Out of Information Technology
Using Technology to Support Teamwork
Self-Check
Making Room for a New Kind of Employee
Preparing to Get Virtual
Understanding Changes to the Office Culture
Self-Check
Managing from a Distance
Managing Different Shifts
Recognizing Employees from a Distance
Self-Check
Summary
Key Terms
Summary Questions
Applying This Chapter
You Try It
Common Management Trends and Mistakes
Introduction
Management Trends
Going Back to Management 101
Creating a Learning Organization
Making a Flat Organization
Unlocking Open-Book Management
Understanding Six Sigma
Self-Check
Common Management Mistakes
Not Making the Transition from Worker to Manager
Not Setting Clear Goals and Expectations
Failing to Delegate
Failing to Communicate
Not Making Time for Employees
Not Recognizing Employee Achievement
Failing to Learn
Resisting Change
Going for the Quick Fix over the Lasting Solution
Striking a Balance
Self-Check
Summary
Key Terms
Summary Questions
Applying This Chapter
You Try It
Endnotes
Glossary
Index
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