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| Staff | |
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| Preface | |
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| Your Office Environment | |
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| Basic Technologies | |
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| Computers | |
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| Printers | |
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| Copiers | |
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| Scanners | |
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| Fax Machines | |
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| Multifunction Machines | |
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| The Internet | |
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| Internet Connections | |
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| The World Wide Web | |
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| Web Page Formats | |
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| You and Your Career Development | |
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| Career Development | |
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| Preparing Your Resume | |
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| Form and Design | |
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| Content | |
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| Reviewing Your Work | |
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| Job Titles and Job Descriptions | |
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| Career Paths | |
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| Education | |
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| The Job Search | |
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| Your First Job | |
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| Professional Organizations and Associations | |
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| You and Your Colleagues | |
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| Business Ethics | |
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| Working with and for Others | |
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| Telecommuting | |
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| Working with Temporary Assistants | |
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| Training Assistants or Temporary Workers | |
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| Business Etiquette | |
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| Doors and Elevators | |
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| Introductions | |
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| Answering Invitations | |
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| Business Lunches | |
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| Business Cards | |
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| Domestic Partners | |
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| Cards and Gifts | |
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| Diversity in the Workplace | |
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| Unbiased Language | |
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| Office Politics | |
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| Harassment | |
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| Substance Abuse | |
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| Illness and Injury | |
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| Difficult People | |
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| Managing Your Time | |
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| Telecommunications | |
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| Telephone Technology | |
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| Telephone Features | |
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| Telephone Cost Control | |
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| Telephone Company Services | |
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| Telephone Techniques | |
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| Telephone Etiquette | |
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| Answering the Phone | |
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| Making a Call | |
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| Cell Phones | |
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| Answering Machines and Voice Mail | |
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| Speaker Phones | |
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| Pagers | |
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| Faxes | |
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| The Mail | |
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| Postal Mail: The United States Postal Service | |
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| First-Class Mail | |
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| Priority Mail | |
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| Express Mail | |
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| Parcel Post | |
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| Bound Printed Matter | |
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| Media Mail (Book Rate) | |
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| Standard Mail (A) | |
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| Standard Mail (B) | |
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| Special Services | |
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| Postage Meters | |
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| International Mail | |
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| Private Delivery Services | |
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| Mail Safety and Security | |
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| E-Mail | |
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| Creating Documents | |
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| Word-Processing Skills | |
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| Computer Production | |
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| Computer Capabilities | |
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| Desktop Publishing | |
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| Report Preparation | |
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| Research | |
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| Informal Reports | |
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| Formal Reports | |
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| Business Writing | |
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| Introduction to Business Writing | |
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| Identifying Your Purpose | |
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| Identifying Your Audience | |
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| Gathering Your Ideas | |
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| Formulating Your Thesis | |
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| Writing Your Drafts | |
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| The Final Work | |
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| Guide to Composition: Rules of English Grammar | |
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| Parts of Speech | |
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| Noun | |
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| Pronoun | |
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| Verb | |
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| Adjective | |
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| Adverb | |
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| Preposition | |
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| Conjunction | |
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| Phrases, Clauses, Sentences, and Paragraphs | |
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| Phrases | |
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| Clauses | |
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| Sentences | |
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| Paragraphs | |
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| Sentence Development: Avoiding Problems | |
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| Sentence style | |
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| Flawed sentences | |
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| Guide to Spelling | |
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| Compound Adjectives and Nouns | |
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| Compound Adjectives | |
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| Compound Nouns | |
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| Prefixes | |
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| Suffixes | |
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| Word Division | |
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| Numbers | |
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| How to Spell Out Numbers | |
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| When to Spell Out Numbers | |
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| Symbols | |
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| Foreign Terms | |
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| Commonly Misspelled Words | |
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| Guide to Capitalization and Punctuation | |
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| Capitalization | |
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| Beginnings | |
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| Proper Names | |
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| Titles | |
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| Education | |
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| Calendar Terms and Time | |
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| Legislation, Treaties, etc. | |
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| Military Service | |
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| Science | |
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| Abbreviations | |
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| Punctuation | |
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| Comma | |
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| Semicolon | |
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| Colon | |
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| Period | |
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| Question Mark and Exclamation Point | |
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| Apostophe | |
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| Quotation Marks | |
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| Parentheses | |
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| Dash | |
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| Hyphen | |
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| Words: Making the Right Choices | |
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| Synonyms | |
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| Commonly Confused Words | |
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| Cliches | |
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| Redundant Expressions | |
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| Correspondence | |
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| Stationery | |
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| Common Formats | |
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| Parts of a Letter | |
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| Date | |
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| Inside Address | |
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| Name | |
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| Company Name | |
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| Street Address, Suite, or Post Office Box | |
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| City, State, and ZIP | |
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| Salutation | |
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| Subject | |
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| Body of the Letter | |
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| Complimentary Close | |
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| Signature, Name, and Title of Sender | |
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| Closing Notations | |
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| Sample Business Letters | |
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| Letter of Resignation | |
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| First Reminder of an Unpaid Invoice or Bill | |
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| Introduction of New Colleague | |
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| Announcing or Acknowledging the Death of an Employee | |
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| Apology for an Employee's Conduct | |
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| Writing a Memo | |
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| Parts of a Memo | |
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| Making Speeches and Presentations | |
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| Public Speaking | |
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| Is Public Speaking Science or Art? | |
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| Selecting a Topic | |
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| Audience | |
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| Knowledge | |
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| Goals | |
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| Time | |
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| Preparation | |
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| Setting Up: Facilities and Equipment | |
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| Giving a Speech and Making a Presentation | |
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| Introduction | |
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| Warm-Up | |
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| The Speech or Presentation | |
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| Q & A (Questions and Answers) | |
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| Making a Multimedia Presentation | |
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| Do You Really Need a Multimedia Presentation? | |
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| What Makes a Good Multimedia Presentation? | |
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| Managing Information | |
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| Records Management | |
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| Reminder and Follow-Up Systems | |
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| Calendar Management | |
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| Follow-Up Files | |
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| Meetings and Conferences | |
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| Types of Meetings | |
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| Informal | |
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| Formal | |
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| Off-Site | |
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| Parliamentary Procedure | |
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| Motions | |
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| Minutes | |
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| International and Domestic Travel | |
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| Guide to Making Travel Arrangements | |
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| Planning the Trip | |
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| Making a Reservation | |
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| Preparing to Fly | |
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| Online Reservations | |
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| Trip Follow-Up | |
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| Expense Reports | |
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| Correspondence | |
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| Reports | |
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| Country Profiles | |
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| Useful Business and Finance Equations | |
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| Glossary of Business and Finance Terms | |
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| Index | |