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| List of figures | |
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| List of tables | |
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| Foreword | |
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| Preface | |
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| Acknowledgements | |
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| Defining collaboration | |
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| What is collaboration? | |
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| Defining collaboration technology | |
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| Defining construction collaboration technologies | |
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| Using the technology non-collaboratively | |
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| Chapter summary and plan of Chapters 2-10 | |
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| The convergence of culture and technology | |
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| From partnering to collaborative working | |
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| The growing use of IT | |
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| The convergence of culture and technology | |
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| Chapter summary | |
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| The construction collaboration providers | |
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| Understanding the providers' roots | |
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| History, management and financial status of technology providers | |
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| Charging structure | |
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| The UK construction collaboration technology market | |
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| Chapter summary | |
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| Hosting construction collaboration technologies | |
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| Traditional software delivery | |
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| Traditional IT support | |
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| Hosting construction collaboration: the do-it-yourself (DIY) approach | |
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| The emergence of 'software as a service' | |
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| Benefits of using 'wave two' ASPs | |
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| Traditional software or ASP: other considerations | |
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| Minimum quality of service (QoS) considerations | |
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| The external hosting options | |
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| A hosting data centre | |
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| Investing in security | |
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| Financial security of hosting providers | |
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| Chapter summary | |
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| Features and functionality of construction collaboration technology | |
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| Organisation features | |
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| Communication features | |
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| Management features | |
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| Sharing, viewing and working with CAD-based drawings | |
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| Construction collaboration technology options | |
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| Ease of use | |
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| Support services | |
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| Chapter summary | |
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| Connecting to a construction collaboration service | |
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| The growth of broadband | |
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| Low bandwidth or not? | |
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| Internet connection via a company or site network | |
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| Internet connection for remote users | |
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| Operating systems | |
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| Browser support | |
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| Chapter summary | |
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| Legal issues relating to construction collaboration technology | |
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| Legal status of electronic communications | |
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| Legal relationships with the software vendor | |
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| Service interruption or unforeseen termination | |
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| Discovery and the document audit trail | |
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| Freedom of information | |
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| Ownership of data and copyright | |
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| Archives | |
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| Chapter summary | |
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| Human aspects of collaboration technology | |
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| Resistance to collaborative working | |
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| Resistance to collaboration technologies | |
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| Managing the human/technology issues | |
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| People, processes and technologies | |
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| Chapter summary | |
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| Benefits of using construction collaboration technologies | |
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| Tangible benefits | |
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| Intangible benefits | |
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| The disadvantages of using construction collaboration technologies | |
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| The technologies' short track record | |
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| Independent research | |
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| Vendor case studies | |
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| Calculating an ROI | |
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| Chapter summary | |
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| Where next for construction collaboration technologies? | |
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| Trends in collaborative working | |
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| Market rationalisation | |
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| The continued rise of the ASP? | |
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| New collaboration technologies | |
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| Increasingly mobile connectivity | |
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| New regulatory pressures | |
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| Changing individual working patterns | |
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| The extranet evolution | |
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| Chapter summary | |
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| Glossary | |
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| Notes | |
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| Bibliography | |