Lessons from the Top The 50 Most Successful Business Leaders in America--And What You Can Learn from Them

ISBN-10: 0385493444

ISBN-13: 9780385493444

Edition: 2001 (Reprint)

List price: $23.00 Buy it from $3.00
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In the bestselling tradition of In Search of Excellence, fascinating and revealing profiles of the most successful business leaders in America and the strategies, methods, and motivational techniques they use to help make their companies great. What makes a great business leader? What qualities do the men and women at the top of the world's best-run companies have in common? What lessons can they teach other managers and CEOs? Thomas J. Neff and James M. Citrin provide the answers to these vital questions in Lessons from the Top. Using the most exacting standards imaginable, and employing the research expertise of the Gallup Organization and the analytical tools of investment advisers Lazard Freres, they selected the fifty best executives in business today and interviewed them about their long-term strategies, career milestones, key accomplishments, and guiding beliefs. The result is an unparalleled course in what it takes to create a successful, well-organized company in any industry. Lessons from the Top profiles such well-known people as Jack Welch, Bill Gates, Lou Gerstner, and Andy Grove, as well as less familiar figures like Bill Steere of Pfizer, Shelly Lazarus of Ogilvy & Mather, Dennis Kozlowski of Tyco International, and Frank Raines of Fannie Mae. In the final section of the book, the authors distill the qualities these accomplished individuals share, as well as delineate six essential principles of business leadership. A winning combination of entertaining stories about life at the top (and how to get there) and rigorous business insights, Lessons from the Top received high praise when it was published in hardcover and went back to press six times. With a new Introduction, the paperback edition will bring its important lessons to an even wider audience
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Book details

List price: $23.00
Copyright year: 2001
Publisher: Knopf Doubleday Publishing Group
Publication date: 4/17/2001
Binding: Paperback
Pages: 464
Size: 6.25" wide x 9.25" long x 1.00" tall
Weight: 1.100
Language: English

James M. Citrin is the managing director of Spencer Stuart's Global Communications and Media Practice. The coauthor, with Thomas Neff. he has a regular column in eCompany Now, has written for The New York Times and Strategy and Business, and has appeared on CNBC, CNN, Fox Cable News, and many other national business forums. He lives in Connecticut.

Introduction to the Paperback Edition
The Search for the Best Business Leaders in America
What Makes Business Leaders Great
Evaluating Today's Business Leaders
Methodology: A Closer Look at the Numbers
Overview to Profiles
Mike Armstrong (ATandT): "You've got to have the guts to make a decision."
Carol Bartz (Autodesk): Leading by example
Hans Becherer (Deere): Creating customers for life
Gordon Bethune (Continental Airlines): It's how you'd run an airline
Larry Bossidy (AlliedSignal): "There was a time when I thought brains were everything."
Jim Broadhead (FPL Group): Execute
Steve Case (America Online): You've got mail
John Chambers (Cisco Systems): "Everybody here knows what we want to accomplish."
Michael Dell (Dell Computer): The power of direct
Elizabeth Dole (American Red Cross): Managing the nation's material, human, and inner resources
Bob Eaton (DaimlerChrysler): "You don't want to be a manager. You want to be a leader."
Bernie Ebbers (MCI WorldCom): "The only real values are the eternal ones."
Michael Eisner (Walt Disney): "What you are striving for is magic, not perfection."
Don Fisher (The Gap): The Gap Formula for Success is as easy as 1-2-3: luck, common sense, and a small ego
Don Fites (Caterpillar): (Earth) Mover
Bill Gates (Microsoft): Missionary
Lou Gerstner (IBM): "Once you think you can write down what made you successful, you won't be."
Ray Gilmartin (Merck): "Working for a higher purpose"
Ace Greenberg (Bear Stearns): "We hire PSDs: people who are poor, smart, and have a deep desire to be rich."
Hank Greenberg (AIG): "You look for white blackbirds."
Andy Grove (Intel): The boss must be in charge of training
Charles Heimbold (Bristol-Myers Squibb): Rallying--and leading--the troops
Martha Ingram (Ingram Industries): Keeping everything in balance
David Johnson (Campbell Soup): Winning
Herb Kelleher (Southwest Airlines): "Culture is your number-one priority."
Bill Kerr (Meredith): "We have to keep earning the trust of our customers."
Chuck Knight (Emerson Electric): "Keep it simple."
Dennis Kozlowski (Tyco International): "There is a lot one person can do."
Ralph Larsen (Johnson and Johnson): "Edicts don't work."
Ken Lay (Enron): The $30 billion corner store
Shelly Lazarus (Ogilvy and Mather): 360-degree branding
Bill Marriott (Marriott International): Taking care of the customers, and the people who take care of the customers
Lou Noto (Exxon Mobil Corporation): "You've got to do what you do well."
Paul O'Neill (Alcoa): "The test is how you connect with people."
John Pepper (Procter and Gamble): "What do you want to achieve?"
Frank Raines (Fannie Mae): Reluctant role model
Howard Schultz (Starbucks): Sharing success
Charles Schwab (Charles Schwab): "I am the customer."
Walter Shipley (Chase Manhattan): "If people feel valued, you have a much stronger company."
Fred Smith (Federal Express Corporation): "Not to be an entrepreneur is to begin the process of decline and decay."
Bill Steere (Pfizer): "Fads come. Fads go. We concentrate on what we do best."
Bob Tillman (Lowe's Companies): Bet the company, with everyone's help
Alex Trotman (Ford Motor Company): Drive
Dan Tully and David Komansky (Merrill Lynch): "There is only one question to ask: What's best for the customer?"
Mike Volkema (Herman Miller): Serious about business, serious about people
Charles Wang (Computer Associates): "You must have a moral compass."
Sandy Weill (Citigroup): Let's build something together
Jack Welch (General Electric): "I don't think anyone understands the value of informal."
Al Zeien (Gillette): Focus
Lessons Learned
The 51st Business Leader: Peter Drucker "Yes, you want to manage for results. But what do you mean by results?"
Doing the Right Things Right: A New Definition of Business Success
Common Traits: A Prescription for Success in Business
(Gallup Survey)
(Financial Analysis Methodology)
(Interview Guide)
Acknowledgments: The Making of Lessons from the Top
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