Operations Management

ISBN-10: 0324066856

ISBN-13: 9780324066852

Edition: 9th 2002 (Revised)

List price: $214.95
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This comprehensive text will introduce students to the many operations topics and issues faced by leading service and manufacturing organizations. An emphasis is placed on new developments in the field of operations management and new information resources available, such as the Internet, while retaining a strong focus on the fundamental concepts of operations management. The goal of this text is to help students gain an understanding of what operations management involves, how it relates to other functional areas in an organization, the types of problems that are faced by operations managers, and common decision-making approaches.
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Book details

List price: $214.95
Edition: 9th
Copyright year: 2002
Publisher: Cengage South-Western
Publication date: 7/9/2001
Binding: Mixed Media
Pages: 864
Size: 8.50" wide x 10.50" long x 1.25" tall
Weight: 3.784
Language: English

Managing Operations in a Global Environmentp. 2
Introduction to Operations Managementp. 5
Historical Milestones in POMp. 8
Factors Affecting Operations Management Todayp. 16
Studying Operations Managementp. 17
Business Snapshot
Operations Strategies in a Global Economyp. 26
Today's Global Business Conditionsp. 29
Operations Strategyp. 43
Forming Operations Strategiesp. 52
Business Snapshots
Planning the Strategic Use of Resourcesp. 60
Demand Forecastingp. 62
Qualitative Forecasting Methodsp. 66
Quantitative Forecasting Modelsp. 67
How to Have a Successful Forecasting Systemp. 92
Computer Software for Forecastingp. 97
Forecasting in Small Businesses and Start-Up Venturesp. 97
Business Snapshots
Product, Process, and Service Designp. 113
Designing and Developing Products and Servicesp. 114
Process Planning and Designp. 121
Major Factors Affecting Process Design Decisionsp. 122
Types of Process Designsp. 125
Interrelationships among Product Design, Process Design, and Inventory Policyp. 131
Process Design in Servicesp. 132
Deciding among Processing Alternativesp. 134
Plant Toursp. 140
Business Snapshots
Facility Capacity, Location, and Layoutp. 163
Long-Range Capacity Planningp. 165
Facility Locationp. 176
Facility Layoutp. 186
Manufacturing Facility Layoutsp. 187
Analyzing Manufacturing Facility Layoutsp. 194
Service Facility Layoutsp. 207
Business Snapshots
Operations Technologiesp. 229
Types of Manufacturing Automationp. 231
Automated Production Systemsp. 235
Software Systems for Automationp. 239
Automation in Servicesp. 242
Automation Issuesp. 246
Deciding among Automation Alternativesp. 250
Business Snapshots
Operations Quality Managementp. 265
Nature of Qualityp. 267
Traditional Quality Managementp. 269
Modern Quality Managementp. 270
Quality Management Recognitionp. 274
Total Quality Management (TQM) Programsp. 277
Quality Management in Servicesp. 289
Business Snapshots
Strategic Allocation of Resourcesp. 297
Recognizing LP Problemsp. 302
Formulating LP Problemsp. 303
Solving LP Problemsp. 307
Real LP Problemsp. 318
Interpreting Computer Solutions of LP Problemsp. 320
Business Snapshots
Service Operations Planning and Schedulingp. 333
Scheduling Quasi-Manufacturing Service Operationsp. 340
Scheduling Customer-as-Participant Service Operationsp. 345
Scheduling Customer-as-Product Service Operationsp. 355
Business Snapshot
Project Managementp. 375
Project Managementp. 376
Project-Planning and Control Techniquesp. 379
Computer Software for Project Managementp. 404
An Evaluation of CPM/PERTp. 406
Business Snapshot
Managing Operations in the Supply Chainp. 422
Supply Chain Management and E-Businessp. 424
Supply Chain Managementp. 425
Purchasingp. 427
Logisticsp. 437
Warehousingp. 441
Expeditingp. 446
Benchmarking the Performance of Materials Managersp. 446
Third-Party Logistics Management Providersp. 447
E-Business and Supply Chain Managementp. 448
Business Snapshots
Just-in-Time and Lean Manufacturingp. 462
The Just-in-Time Manufacturing Philosophyp. 464
Prerequisites for JIT Manufacturingp. 468
Elements of JIT Manufacturingp. 470
Benefits of JIT Manufacturingp. 481
Success and JIT Manufacturingp. 482
JIT in Service Companiesp. 484
Business Snapshots
Production Planningp. 491
Production-Planning Hierarchyp. 492
Aggregate Planningp. 493
Master Production Schedulingp. 511
Types of Production-Planning and Control Systemsp. 520
Business Snapshot
Inventory Managementp. 535
Opposing Views of Inventoriesp. 536
Nature of Inventoriesp. 539
Fixed Order Quantity Systemsp. 540
Fixed Order Period Systemsp. 559
Other Inventory Modelsp. 561
Some Realities of Inventory Planningp. 565
Business Snapshots
Resource Requirements Planning: MRP and CRPp. 582
Material Requirements Planning (MRP)p. 584
Capacity Requirements Planning (CRP)p. 605
Business Snapshot
Manufacturing Operations Schedulingp. 622
Scheduling Process-Focused Manufacturingp. 623
Scheduling Product-Focused Manufacturingp. 638
Computerized Scheduling Systemsp. 645
Business Snapshots
Maintaining Effective and Efficient Operationsp. 660
Quality Controlp. 662
Statistical Concepts in Quality Controlp. 665
Control Chartsp. 666
Acceptance Plansp. 673
Computers in Quality Controlp. 686
Quality Control in Servicesp. 687
Business Snapshot
Employee Productivityp. 696
Productivity and Human Behaviorp. 698
Designing Workers' Jobsp. 705
Empowering Workersp. 707
Work Methods Analysisp. 708
Work Measurementp. 712
Learning Curvesp. 720
Employees' Health and Safetyp. 726
Business Snapshots
Maintenance Managementp. 741
Repair Programsp. 745
Preventive Maintenance (PM) Programsp. 752
Machine Reliabilityp. 760
Secondary Maintenance Department Responsibilitiesp. 760
Trends in Maintenancep. 760
Maintenance Issues in Service Organizationsp. 761
Business Snapshots
Normal Probability Distributionp. 774
Student's t Probability Distributionp. 776
Answers to Odd-Numbered Problemsp. 778
Glossaryp. 783
Author Indexp. 795
Subject Indexp. 799
Photo Creditsp. 813
Table of Contents provided by Syndetics. All Rights Reserved.
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