Nurse Manager's Survival Guide Practical Answers to Everyday Problems

ISBN-10: 0323023290

ISBN-13: 9780323023290

Edition: 3rd 2004 (Revised)

Authors: Tina M. Marrelli, Lynda Hilliard

List price: $48.95
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This guide provides practical, realistic advice to nurse managers who have had little or no management training. It covers key areas of management including communication, budgeting, time management, day-to-day operations, decision making, negotiation and legal issues.
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Book details

List price: $48.95
Edition: 3rd
Copyright year: 2004
Publisher: Elsevier - Health Sciences Division
Publication date: 1/23/2004
Binding: Paperback
Pages: 416
Size: 6.25" wide x 8.75" long x 0.75" tall
Weight: 1.188
Language: English

The Nurse Manager Role Today
Middle Management Dilemma
Role Transition
What Does the Nurse Manager Do?
Utilizing Power Effectively
Change Management
Your Orientation
Meetings With Peer Managers
Taking Time to Take Stock
The Model of the Future: Patient-Centered Care
Important Realizations
Job Description/Competency Review
Checklist of Key Information about Important Services and Departments
Management: An Overview
Management: What Is It?
What is Leadership?
The Management Environment
The Growth of a New Manager
Styles of Management
Communication and Team Building
The Nursing Process
Records Management
Nursing Management by Objectives
Management Theories
Organizational Chart
Human Resource Management
What Is Human Resource Management?
Staff Recruitment
Hiring a New Team Member
Orientation for New Staff Members
Competency-Based Achievement
Staff Motivation and Recognition
Terminating or Laying Off a Staff Member
Evaluating Performance
Violence in the Workplace
Sample Criteria-Based Position Description/Performance Appraisal
Recruitment and Retention of Staff: A Strategic Overview
The 12 Challenging Issues
Five Key Strategies for Staff Retention
Organizational Commitment
Promote the Human Resources Department
Effective Recruitment
Understand Your Target Market
Become the Facility or Organization or Choice for Staff
Facility Anywhere, Happytown, USA: Departmental Profile
Facility Anywhere, Happytown, USA: Employee Care Plan or Personalized Interest Plan
Day-to-Day Operations
Continuous Quality Improvement: The Foundation for Effective Daily Management of Operations
Nursing Care Delivery Systems
Professional Practice Models
Practice Standards and Protocols
Patient Classification
Scheduling and Staffing
Liability Concerned with Staffing
Credentialing and Competency
Staff Meetings
Clinical Conferences
Rounds in the Clinical Area
Prioritizing Duties and Time Management
The Professional Nurse's Role in Documentation
Function of the Medical/Clinical Record
HIPAA Considerations
Computerization/Management of Information
Effective Communication
Recognizing Your Inherent Interpersonal Skills
How to Get What You Want
Developing Resources
The Importance of Job Satisfaction
The Nurse Manager's Role in Staff Retention
Using Resources: Motivation
The Work Environment
About Feedback
Communication Patterns
Impediments to Effective Communication
Verbal Versus Nonverbal Communication
Listening Skills
Verbal Skills
Public Speaking
Communicating Effectively across an Integrated Network
E-Mail and the Internet
Written Communication
Problem Communications
Coordination of Care across the Continuum
The Work Culture
The Team Members
Effective Time Management
The Three Ps of Procrastination
The "Right Stuff" Attitudes
The Importance of Delegation
Resources for Time Management
Resource Management and Budgeting Basics
Continuous Quality Improvement
Clinical Pathways and Protocols
Diagnostic-Related Groups
Cost-Based Reimbursement--A Historic Overview
Fiscal Management
Nonprofit Versus Profit Status
Capital Expansion or Reinvestment
Public Perception of Health Care Institutions
Financial Performance Reports
Insurance Overview
Managed Care or Discounted Services
Payer Mix
Case Management
The Budget Process
Classification of Costs
The Role of the Nurse Manager in the Budget Process
Budgetary Indicators
Ask Questions
Productivity Measurement
Productivity Ratings
Financial Standards
Break-Even Analysis
Future Trends
Glossary of Financial Terms
Legal Issues and Risk Management
Legal Aspects of Supervision
Informed Consent
Withholding and Withdrawing Consent
Glossary of Legal Terms
Taking Care of Yourself and Your Staff
Maintaining Balance under Stress
Sources of Stress in the Patient Care Environment
Stress Evaluation Exercise: Stress Self-Knowledge
Stress for Nurse Managers
The Manager-Staff Relationship
Coping Mechanisms
Unmanaged Stress in the Patient Care Workplace
Failing to Manage Stress: A Common Pitfall
When You Identify a Serious Staff Problem
Unmanageable Environments
Taking Action to Support Your Staff
Supporting Yourself
When Bad Things Happen to Good Managers
Special Problems
Your Position Is Eliminated
When You Identify the Need for a Change in Your Job
The Bottom Line
The Nurse Manager in Home Care, Community Health, and Hospice
How Home Care, Community Health, and Hospice are Unique: More Than the Care Setting
Unique Operational Considerations
How Home Care Management Is Unique
Home Care Reimbursement
How Home Care Nurses Are Unique
The New Manager's Orientation to Home Care
Your Orientation: Tips for Success
If You Have to Negotiate for an Orientation
The Manager's Evolving Role: Determining Competency and Mentoring
Measuring Operation Quality: Varying Facets
Legal Risk Management Issues for Home Care Managers
Models of Nursing Care Delivery Systems in Home Care
Staff Meeting Evaluations
Multidisciplinary Team Conferences
Hospice Staff Support Meetings
Staff Meetings with Administrative Staff Members
Fiscal Responsibilities in Home Care
An Overview of the Centers for Medicare and Medicaid Services (CMS)
Documentation Considerations
The Importance of Management and Other Reports
Special Programs
Communication: More Important Than Ever
Where to from Here?
Assessing Job Satisfaction
Marketing Yourself
Identifying Your Unique or Special Skills--Areas for Consideration
Resumes and Curriculum Vitae
Before the Interview
The Interview
The Interview with Your Prospective New Staff
Following Up On the Interview
Thank-You Letters
Keeping a Record of Your Job Search and Interview Information
After the Interview
When You Receive an Offer
Accepting the Offer
Giving Notice
Sample Resignation Letter
About "Not Burning Bridges"
Guilt and Grooming Your Successor
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