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| Introduction | |
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| What Is Interaction Design? | |
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| What Are Interactions and Interaction Design? | |
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| Why Interaction Design? | |
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| A (Very) Brief History of Interaction Design | |
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| 1940s to 1980s | |
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| 1990s to the Present | |
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| A Stew of Acronyms | |
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| Why Practice Interaction Design? | |
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| Starting Points | |
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| The Problem with Problems | |
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| Defining the Project | |
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| Business Goals | |
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| Constraints | |
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| Gathering Information | |
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| Four Approaches to Interaction Design | |
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| User-Centered Design | |
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| Activity-Centered Design | |
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| Systems Design | |
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| Genius Design | |
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| Summary | |
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| Interaction Design Basics | |
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| The Elements of Interaction Design | |
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| Motion | |
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| Space | |
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| Time | |
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| Appearance | |
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| Texture | |
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| Sound | |
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| The Laws of Interaction Design | |
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| Moore's Law | |
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| Fitts' Law | |
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| Hick's Law | |
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| The Magical Number Seven | |
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| Tesler's Law of the Conservation of Complexity | |
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| The Poka-Yoke Principle | |
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| Direct and Indirect Manipulation | |
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| Feedback and Feedforward | |
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| Characteristics of Good Interaction Design | |
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| Trustworthy | |
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| Appropriate | |
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| Smart | |
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| Responsive | |
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| Clever | |
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| Ludic | |
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| Pleasurable | |
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| Summary | |
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| Design Research and Brainstorming | |
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| What Is Design Research? | |
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| Why Bother with Design Research? | |
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| Conducting Design Research | |
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| What Not to Do | |
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| Ethical Research | |
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| Costs and Time | |
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| What to Look For and How to Record It | |
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| Research Methods | |
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| Observations | |
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| Interviews | |
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| Activities | |
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| Design Implications | |
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| Brainstorming: "And Then a Miracle Occurs..." | |
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| Summary | |
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| The Craft of Interaction Design | |
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| The Tools of the Trade | |
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| Research Models | |
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| Personas | |
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| Scenarios | |
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| Sketches and Models | |
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| Storyboards | |
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| Task Analyses | |
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| Task Flows | |
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| Use Cases | |
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| Mood Boards | |
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| Wireframes | |
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| The Wireframe | |
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| Annotations | |
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| Wireframe Metadata | |
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| Prototypes: Paper, Interactive, and Physical | |
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| Testing | |
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| Summary | |
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| Interface Design Basics | |
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| The Elements of Visual Interface Design | |
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| Layout | |
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| Typography | |
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| Color | |
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| Material and Shape | |
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| Controls and Widgets | |
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| Icons | |
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| Sound | |
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| Standards | |
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| Interfaces Without Faces | |
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| Voice | |
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| Gestures | |
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| Presence | |
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| Summary | |
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| Smart Applications and Clever Devices | |
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| Designing for Multitasking | |
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| Designing for Connection | |
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| Customization and Personalization | |
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| Adaptation | |
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| Hacking | |
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| Ambient Devices | |
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| Summary | |
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| Service Design | |
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| What Is a Service? | |
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| The Characteristics of a Service | |
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| The Elements of Service Design | |
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| Why Design Services? | |
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| Services and Branding | |
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| The Differences Between Services and Products | |
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| The Craft of Service Design | |
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| Environment Description | |
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| Stakeholder Description | |
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| Company Perceptions and Branding | |
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| Touchpoints | |
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| Process Map | |
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| Service Blueprint | |
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| Service Prototype | |
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| @ the Center of Digital Services | |
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| Summary | |
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| The Future of Interaction Design | |
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| The Next 10 Years of the Internet | |
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| Tools for the Next Web | |
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| Intelligent Agents | |
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| Spimes and the Internet of Things | |
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| Transmedia Interactions | |
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| Human-Robot Interactions | |
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| Wearables | |
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| Ubiquitous Computing | |
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| Digital Tools for Making Digital Tools | |
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| Summary | |
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| Epilogue: Designing for Good | |
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| Ethics in Design | |
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| Principles | |
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| Deliberate Choices | |
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| Index | |