Reflect and Relate An Introduction to Interpersonal Communication

ISBN-10: 031248934X

ISBN-13: 9780312489342

Edition: 2nd 2009

Authors: Steven McCornack

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The most successful new interpersonal communication textbook in over a decade,Reflect & Relatebroke new ground with its emphasis on critical self-reflection, practical skills, and relationships in context.Reflect & Relatefosters self-awareness by having students examine their own experiences, practice ongoing critical self-reflection, and apply the lessons in the text to their own communication. In the second edition, distinguished teacher and scholar Steven McCornack continues to arm students with the best research in the hottest areas, from the dark side of interpersonal relationships and gender and culture issues to the prevalence of technology in our daily communication.
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Book details

List price: $112.99
Edition: 2nd
Copyright year: 2009
Publisher: Bedford/Saint Martin's
Publication date: 7/15/2009
Binding: Paperback
Pages: 544
Size: 8.25" wide x 10.25" long x 0.75" tall
Weight: 2.090

Introducing Interpersonal Communication
What Is Communication?
Defining Communication
Understanding Communication Models
Linear Communication Model
Interactive Communication Model
Transactional Communication Mode l
What Is Interpersonal Communication?
Defining Interpersonal Communication
Principles of Interpersonal Communication
Interpersonal Communication conveys both content and relationship information
Interpersonal Communication can be intentional or unintentional
Interpersonal Communication is irreversible
Interpersonal Communication is dynamic
Interpersonal Communication is intertwined with ethics
Needs and Goals of Interpersonal Communication
Interpersonal Communication and Human Needs
Interpersonal Communication and Specific Goals
Research in Interpersonal Communication
Issues in Interpersonal Communication
Gender and Sexual Orientation
Online Communication
The Dark Side of Interpersonal Relationships
Learning Interpersonal Communication
Interpersonal Essentials
Interpersonal Skills
Interpersonal Relationships
The Journey Ahead
Chapter Review
Considering Self
The Components of Self
Measuring Up to Your Own Standards
Improving Your Self-Esteem
The Sources of Self
Gender and Self
Family and Self
Culture and Self
Presenting Your Self
Maintaining Your Public Self
The Importance of Self-Presentation
Presenting the Self Online
Improving Your Online Self-Presentation
The Relational Self
Opening Your Self to Others
Your Hidden and Revealed Self
Disclosing Your Self to Others
Differences in Disclosure
Effectively Disclosing Your Self
Improving Your Self
Chapter Review
Perceiving Others
Perception as a Process
Selecting Information
Organizing the Information You've Selected
Interpreting the Information
Using Familiar Information
Creating Explanations
Experiencing Uncertainty
Influences on Perception
Perception and Culture
Perception and Gender
Prioritizing Our Own Traits When Perceiving Others
Generalizing From the Traits We Know
Forming Impressions of Others
Constructing Gestalts
The Positivity Bias
The Negativity Effect
Halos and Horns
Calculating Algebraic Impressions
Using Stereotypes
Improving Your Perception of Others
Offering Empathy
Checking Your Perception
Practicing Responsible Perception
Chapter Review
Experiencing and Expressing Emotions
The Nature of Emotion
Defining Emotion
Feelings and Moods
Types of Emotion
Forces Shaping Emotion
Managing Your Emotional Experience and Expression
Managing Your Emotions After They Occur
Preventing Emotions
Reappraising Your Emotions
Emotional Challenges
Online Communication and Empathy Deficits
Managing Your Grief
Helping Others Manage Their Grief
Living a Happy Emotional Life
Chapter Review
Listening Actively
Listening: A Five-Step Process
Positive Feedback
Paraphrasing and Clarifying
The Five Functions of Listening
Listening to Comprehend
Listening to Support
Listening to Analyze
Listening to Appreciate
Listening to Discern
Adapting Your Listening Purpose
Understanding Listening Styles
Four Listening Styles
Gender Differences in Listening Styles
Culture and Listening Styles
Preventing Ineffective Listening
Selective Listening
Aggressive Listening
Narcissistic Listening
The Gift of Active Listening
Chapter Review
Communicating Verbally
Characteristics of Verbal Communication
Language Is Symbolic
Language Is Governed by Rules
Language Is Flexible
Language Is Cultural
Language Evolves
Functions of Verbal Communication
Sharing Meaning
Shaping Thought
Performing Actions
Crafting Conversations
Managing Relationships
Cooperative Verbal Communication
Understandable Messages
Being Informative
Being Honest
Being Relevant
Being Clear
Use "I" Language
Using "We" Language
Gender and Cooperative Verbal Communication
Culture and Cooperative Verbal Communication
Barriers to Cooperative Verbal Communication
The Power of Verbal Communication
Chapter Review
Communicating Nonverbally
Principles of Nonverbal Communication
Nonverbal Communication Uses Multiple Channels
Nonverbal Communication Is More Ambiguous
Nonverbal Communication Has Fewer Rules
Nonverbal Communication Has More Meaning
Nonverbal Communication Is Influenced by Culture
Nonverbal Communication Is Influenced by Gender
Nonverbal Communication is Liberated through Technology
Nonverbal and Verbal Combine to Create Communication
Nonverbal Communication Codes
Communicating through Body Movements
Facial Expression
Eye Contact
Communicating through Voice
Speech Rate
Communicating through Touch
Communicating through Personal Space
Communicating through Time
Communicating through Physical Appearance
Communicating through Objects
Communicating through the Environment
Functions of Nonverbal Communication
Conveying Meanings
Expressing Emotion
Presenting Self
Managing Interactions
Defining Relationships
Dominance and Submissiveness
Responsibly Managing Your Nonverbal Communication
Chapter Review
Developing Interpersonal Competence
What Is Interpersonal Communication Competence?
Improving Interpersonal Competence
Three Kinds of Messages
Using Rhetorical Messages
Improving Your Competence Online
Adapting to Online Norms
How to Communicate Competently Online
Improving Your Intercultural Competence
Are You World-Minded?
Remember: Check Your Perceptions and Practice Empathy
Preventing Interpersonal Incompetence
Communication Apprehension
Shyness and Loneliness
Verbal Aggression
Taking Control of Competence
Chapter Review
Managing Conflict and Power
Conflict and Interpersonal Communication
What Is Conflict?
Conflict in Relationships
Power and Conflict
Power's Defining Characteristics
Power is Always Present
Power Can Be Used Ethically or Unethically
Power Is Granted
Power Influences Most Conflicts
Power Currencies
Power and Culture
Power and Gender
Handling Conflict
Avoiding Conflict
Accommodating Conflict
Competitively Managing Conflict
Collaboratively Managing Conflict
Barriers to Constructive Conflict
Conflict and Violence
Conflict Resolutions and Outcomes
Short-Term Conflict Resolutions
Long-Term Conflict Outcomes
Unsolvable Conflicts
The Influence of Gender, Culture, and Technology on Conflict
Conflict and Gender
Conflict and Culture
Conflict and Technology
The Challenge of Managing Conflict and Power
Chapter Review
Relationships with Romantic Partners
Defining Romantic Relationships
Liking and Loving
Different Types of Romantic Love
Key Elements of Romantic Relationships
Romantic Attraction
Physical Attractiveness
Technology and Romantic Attraction
Relationship Development and Deterioration
Coming Together
Coming Apart
Maintaining Romantic Relationships
Maintenance Strategies
Sharing Activities
Sharing Tasks
Social Networks
Confronting Relationship Crises
Voice Strategy
Loyalty Strategy
Exit Strategy
Neglect Strategy
Deciding Whether to Maintain
The Dark Side of Romantic Relationships
Dysfunctional Relationship Beliefs
Sexual Infidelity
Dealing with Betrayal
Dating Violence
The Hard Work of Successful Love
Chapter Review
Relationships with Family and Friends
Defining Family
Types of Family
Communication Patterns in Families
Consensual Families
Pluralistic Families
Protective Families
Laissez-Faire Families
Maintaining Family Relationships
Maintenance Strategies for Families
Technology and Family Maintenance
Dealing with Family Tensions
Balancing Autonomy and Connection
Balancing Openness and Protection
Sharing Family Stories
Defining Friendship
The Different Forms of Friendship
Gender and Friendships
Friends with Benefits
Maintaining Friendship Relationships
Maintenance Strategies for Friends
Abiding by Friendship Rules
Maintaining Long-Distance Friendships
The Primacy of Family and Friends
Chapter Review
Relationships in the Workplace
Defining Workplace Relationships
The Culture of the Workplace
Networks in the Workplace
Supportive and Defensive Organizational Climates
Strategy versus Spontaneity
Dogmatism versus Flexibility
Control versus Collaboration
Evaluation versus Description
Detachment versus Empathy
Superiority versus Equality
Creating a Supportive Climate
Peer Relationships
Types of Peer Relationships
Maintaining Peer Relationships
Cross-Sex Peers
Workplace Romances
Mixed Status Relationships
Managing Up
Communicating with Subordinates
Effective Downward Communication
Compliments and Criticism
Maintaining Mixed-Status Relationships
Workplace Abuse
Sexual Harassment
Workplace Relationships and Human Happiness
Chapter Review
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