Real Communication An Introduction

ISBN-10: 0312248482

ISBN-13: 9780312248482

Edition: 3rd 2009

Authors: Dan O'Hair, Mary Wiemann

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"Real Communication "presents human communication as lively, cohesive, relevant, and fun. This comprehensive overview of the discipline is full of refreshing, contemporary examples from real life, backed by the most current scholarship available. Helping overcome one of the greatest challenges in the course, CONNECT notes throughout the text highlight the connections among the concepts and skills of interpersonal, small group, and public communication. This both ties the discipline together into a comprehensible whole for students and shows them how the concepts learned throughout the course are relevant in many situations. Critical thinking activities encourage students to examine how ethics, culture, and technology influence how we communicate. The "Real Reference" study tool in each chapter helps students grasp key concepts quickly through concise summaries and an overview of key terms.
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Book details

List price: $112.99
Edition: 3rd
Copyright year: 2009
Publisher: Bedford/Saint Martin's
Publication date: 12/29/2008
Binding: Paperback
Pages: 512
Size: 7.75" wide x 9.75" long x 0.75" tall
Weight: 2.2
Language: English

Communication: Essential Human Behavior
We Must Communicate: The Functional Perspective
Expressing Affiliation
Achieving Goals
Influencing Others
How We Communicate
Characteristics of Communication
Communication is Symbolic
Communication Requires a Shared Code
Communication is Linked to Culture
Communication Need Not Be Intentional
Communication Occurs Through Various Channels
Communication is Transactional
Assessing Communicative Value
Communicating Competently
Competent Communication is Process-Oriented
Competent Communication is Appropriate and Effective
Appropriate Behavior
Effective Behavior
Competent Communication Involves Communication Skills
Modeling Communication
The Linear Model
The Interaction Model
The Competent Communication Model
The Communicators
The Relational Context
The Situational Context
The Cultural Context
The Study of Communication
Perceiving the Self and Others
Perception: Making Sense of Your World
Selecting Information
Schemas: Organizing Perceptions
The Functions of Schemas
Challenges with Schemas and Perception
Selective perception
Undue Influence
Attributions: Interpreting Your Perceptions
Perceiving the Self and Others in a Diverse World
The Cultural Context
Perceptual Barriers
Narrow Perspective
Stereotyping and Prejudice
Removing Perceptual Barriers
Cognition: Perceiving Ourselves
Self-Concept: Who You Think You Are
Self-Esteem: How You Feel About Yourself
Self-Efficacy: Assessing Your Own Abilities
Interpreting Events
Self-fulfilling Prophecies
Assessing Our Perceptions of Self
Behavior: Managing Our Identities
Managing the Self Online
Language and Communication
The Nature of Language
Language is Symbolic
Words Have Multiple Meanings
Thought Informs Language
Language is Ruled by Grammar
Language is Bound by Context
The Functions of Language
Using Language to Influence Others
Using Language to Share Information
Using Language to Express Feelings
Using Language to Express Creativity
Using Language to Manage Conversations and Relationships
Problems with Language
Abstraction and Meaning
Situation and Meaning
The Limits of Labeling
The Dangers of Biased Language
Confusing Facts, Opinions and Inferences
Language in Context
The Relational Context
The Situational Context
Culture as Context
Culture, Words, and Thought
High- and Low-Context Cultures
Gender and Language
Geography and Language
Technology as Context
Nonverbal Communication
The Nature of Nonverbal Communication
Nonverbal Behavior is Communicative
Nonverbal Communication is often Spontaneous and Unintentional
Nonverbal Communication is Ambiguous
Nonverbal Communication is More Believable than Verbal Communication
Functions of Nonverbal Communication
Reinforcing Verbal Messages
Substituting Verbal Messages
Contradicting Verbal Messages
Regulating Interactions
Creating Immediacy
Deceiving Others
Codes of Nonverbal Communication
Gestures and Body Movements
Facial Expressions
Eye Behavior
Physical Appearance
Space and Environment
Influences on Nonverbal Communication
Mediated Nonverbal Communication
The Situational Context
How We Listen
Listening is a Process
Personal Listening Preferences
Why We Listen
Meeting Listening Goals
Informational Listening
Critical Listening
Empathetic Listening
Appreciative Listening
The Value of Listening Well
Listening Helps Your Career
Effective Listening Saves Time and Money
Effective Listening Creates Opportunities
Effective Listening Strengthens Relationships
Listening Challenges
Environmental Factors
Hearing Challenges
Boredom and Overexcitement
Attitudes About Listening
Talking Seems More Powerful Than Listening
Overconfidence and Laziness
Listening Apprehension
Unethical Listening Behaviors
Defensive Listening
Selective Listening
Selfish Listening
Hurtful Listening
Listening in Context
The Relational and Situational Contexts
The Cultural Context
Technology as Context
Developing and Maintaining Relationships
Types of Interpersonal Relationships
Romantic Relationships
Online Relationships
Why We Form Relationships
Functions of Relationships
Achieving Goals
Interpersonal Attraction
Physical Attraction
Managing Relationship Dynamics
Costs and Rewards
Reducing Uncertainty
Monitoring Strategies
Proactive Strategies
Indirect Strategies
Dialectical Tensions
Self-Disclosure and Interpersonal Relationships
Social Penetration Theory
Communication Privacy Management
Strategic Topic Avoidance
Stages of a Relationship
The Exploratory Stage
The Intensification Stage
The Stable Stage
The Declining Stage
Uncertainty Events
Unmet Expectations
Relationship Repair
The Termination Stage
Managing Conflict in Relationships
A Understanding Conflict
Unproductive Conflict
Productive Conflict
Productive Conflict Fosters Healthy Debate
Productive Conflict Leads to Better Decision Making
Productive Conflict Spurs Relationship Growth
Conflict Triggers
Inaccurate Perceptions
Unbalanced Costs and Rewards
Incompatible Goals
Influences Affecting Conflict
Power Dynamics
Attitudes Toward Conflict
Communication Climate
Culture and Conflict
Communication Channel
Strategies for Managing Conflict
Escapist Strategies
Challenging Strategies
Cooperative Strategies
Focus on Issues
Debate and Argument
Considering Options and Alternatives
Consider the Importance of the Outcome
Reassure your Partner
Conflict Outcomes
Allocation of Power
Communicating in Groups
Understanding Groups
Characteristics of Groups
Group Development
Group Size and Communication
Size and Complexity
Size and the Formation of Cliques and Coalitions
Group Size and Social Loafing
Group Networks
Types of Networks
Changing the Shape of a Network
Additional Factors Affecting Group Communication
Group Climate
Task Roles
Social Roles
Antigroup Roles
Role Conflict
Clarity of Goals
Groupthink and Conflict
Individual Differences
Cultural Factors
Communication Apprehension
Leadership and Decision Making in Groups
Understanding Group Leadership
Five Sources of Power Shared Leadership
Leadership Styles
Competence and Ethics
Culture and Leadership
Masculine and Feminine Leadership Context and Power Distance
Decision Making in a Group
Forces That Shape a Group���s Decision
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