Total Quality Management in Higher Education Is It Working? Why or Why Not?
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If institutions of higher education are serious about improving quality in both their educational and administrative components, then they should look to Total Quality Management (TQM) as an all encompassing method for achieving these objectives. An understanding of TQM and the ability to adapt it to unique college and university environments is essential to improving the quality of college administration. This book provides a brief history and review of the development of TQM as we know it today. Various educators who have taken part in successful TQM efforts analyze its application in the higher education environment. This volume will be of considerable use to college and university…
List price: $86.00
Copyright year: 1995
Publisher: ABC-CLIO, LLC
Publication date: 8/22/1995
Size: 6.50" wide x 9.75" long x 0.75" tall
|Figures Preface Toward an Understanding of Total Quality Management and Its Contribution and Relevance to Higher Education|
|Higher Education in TQM: Taking Lessons from Government and Business Ventures|
|Total Quality in Higher Education: Opportunities and Obstacles|
|Impediments to Overcome if Academia is Going to Successfully Embrace Total Quality Management|
|The Campus Administrative Improvement Program|
|Quality in Higher Education: A Case Study of the Road to Total Quality Service at the Houston Community College System|
|A Rose by Any Other Name: Applying TQM to Higher Education|
|How to Improve Student Outcomes in Higher Education by Applying TQM Tools|
|Engaging Faculty in Continuous Improvement and Change Initiatives|
|West Engelkemeyer Process Improvement at the Carlson School of Management, University of Minnesota: A Case Study|
|Dedication to Kaizen: Empowerment in an Organization Behavior Classroom in Toyota Motor Manufacturing|