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Total Quality Management in Higher Education Is It Working? Why or Why Not?

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ISBN-10: 027594946X

ISBN-13: 9780275949464

Edition: 1995

Authors: Serbrenia J. Sims, Ronald R. Sims

List price: $86.00
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Description:

If institutions of higher education are serious about improving quality in both their educational and administrative components, then they should look to Total Quality Management (TQM) as an all encompassing method for achieving these objectives. An understanding of TQM and the ability to adapt it to unique college and university environments is essential to improving the quality of college administration. This book provides a brief history and review of the development of TQM as we know it today. Various educators who have taken part in successful TQM efforts analyze its application in the higher education environment. This volume will be of considerable use to college and university administrators as well as those teaching education administration.
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Book details

List price: $86.00
Copyright year: 1995
Publisher: ABC-CLIO, LLC
Publication date: 8/22/1995
Binding: Hardcover
Pages: 218
Size: 6.50" wide x 9.75" long x 0.75" tall
Weight: 1.144

Figures Preface Toward an Understanding of Total Quality Management and Its Contribution and Relevance to Higher Education
Higher Education in TQM: Taking Lessons from Government and Business Ventures
Total Quality in Higher Education: Opportunities and Obstacles
Impediments to Overcome if Academia is Going to Successfully Embrace Total Quality Management
The Campus Administrative Improvement Program
Quality in Higher Education: A Case Study of the Road to Total Quality Service at the Houston Community College System
A Rose by Any Other Name: Applying TQM to Higher Education
How to Improve Student Outcomes in Higher Education by Applying TQM Tools
Engaging Faculty in Continuous Improvement and Change Initiatives
West Engelkemeyer Process Improvement at the Carlson School of Management, University of Minnesota: A Case Study
Dedication to Kaizen: Empowerment in an Organization Behavior Classroom in Toyota Motor Manufacturing
Bibliography
Index