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FT Guide to Business Training

ISBN-10: 027377297X

ISBN-13: 9780273772972

Edition: 2013

Authors: Tom Bird, Jeremy Cassell

List price: $21.99
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Book details

List price: $21.99
Copyright year: 2013
Publisher: Financial Times/Prentice Hall
Publication date: 4/18/2013
Binding: Paperback
Pages: 296
Size: 6.25" wide x 9.25" long x 0.75" tall
Weight: 1.254
Language: English

Acknowledgments
About the authors
Introduction
Training: Adapt or Die …
Your environment and your role
What is the environment?
What is your role now?
Training versus capability
Summary
Is training the right answer?
A blueprint for extinction
Development options
A recommended training process
Summary
Needs Analysis
Three priorities when approaching needs analysis
'Satisficing'
What are your priorities in needs analysis?
focus on being a performance expert
be a slave to the business, outcomes required
identify and address the barriers to change
Summary
What should be included in a needs analysis?
Business outcomes, success measures and learning outcomes
Practical research
Risk analysis and assessment
Scope
Training and the Pareto principle
Summary
Carrying out practical research
Researching the right things
Quantitative and qualitative research
Ground rules for effective research
Research methods
Summary
Design and Practical Application
The context for design
The three success factors
The impact of your preferences
Summary
Foundations for success in designing training
It's all about linking to business performance improvements
A successful structure is clear and effective
Creating awareness, responsibility and motivation in participants
Recognise that people learn differently
Managing the emotional state of the audience
Adopt an attitude of continuous improvement
And finally, before we forget…
Summary
The role of learning styles
How people learn
Honey and Mumford learning styles
Learning styles 'infect' us as trainers
How should you use learning preferences in your design?
Summary
How to structure your training
How to structure your training to maximise engagement
Maintaining engagement for the duration of the training
Using themes and signposts
Structuring a session to retain audience attention
How to motivate your audience
Summary
Training methods
The importance of variety
Making the right choice of methodology
Overview of methods
Working with exercises
Other creative methods
Summary
What to do in the first hour
Getting participant attention
Acknowledging and managing the 'state' of the participants
Establishing motivation
'Setting out your stall': signposting, objectives and ground rules
How to handle introductions
Icebreakers
And finally…
Summary
Planning for audience engagement
Focus on attention span
Practical design steps to maintain audience interest
Summary
How to encourage participants to take action
Issues preventing the application of learning
What to do to gain commitment to action
Summary
The Trainer as Performer
The foundations of influencing
The C<sup>3</sup> Model of Influencing&#8482;
Confidence
Credibility
Connection
Summary
The learning environment
What do we mean by the learning environment?
Arrangements for seating
How to operate in a room that is not great
An example of good practice
Summary
Questions are the answer
Engaging the audience through questions
How to answer questions from the group
The 4A model for handling questions
Options for handling different types of questions
Summary
Let us tell you a story&#8230;
The power of stories
What do we mean by a story?
Summary
Improvisation and utilisation
How to use what is happening in the room to everyone's advantage
Four steps to improvising well
Utilisation
The importance of humour and fun in business training
Summary
Dealing effectively with training challenges
Key principles
Dealing with diversity
Ideas about how best to deal with specific challenges
Summary
Embedding, Learning Transfer and Evaluation
Influencing the conditions so that learning transfer happens
What is embedding?
What is learning transfer?
We are not doing a great job at the moment
The four key factors that enhance learning transfer
Good practice
Summary
How to evaluate training effectively
The Kirkpatrick evaluation model
The Kirkpatrick model in more detail
The mechanisms used for evaluation
Summary
Summary
And finally &#8230; a story
Index