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| About the author | |
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| Preface | |
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| Publisher's acknowledgements | |
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| Logistics, the supply chain and competitive strategy | |
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| Supply chain management is a wider concept than logistics | |
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| Competitive advantage | |
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| The supply chain becomes the value chain | |
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| The mission of logistics management | |
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| The supply chain and competitive performance | |
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| The changing competitive environment | |
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| Logistics and customer value | |
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| The marketing and logistics interface | |
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| Delivering customer value | |
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| What is customer service? | |
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| The impact of out-of-stock | |
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| Customer service and customer retention | |
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| Market-driven supply chains | |
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| Defining customer service objectives | |
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| Setting customer service priorities | |
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| Setting service standards | |
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| Measuring logistics costs and performance | |
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| Logistics and the bottom line | |
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| Logistics and shareholder value | |
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| Logistics cost analysis | |
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| The concept of total cost analysis | |
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| Principles of logistics costing | |
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| Customer profitability analysis | |
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| Direct product profitability | |
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| Cost drivers and activity-based costing | |
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| Matching supply and demand | |
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| The lead-time gap | |
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| Improving the visibility of demand | |
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| The supply chain fulcrum | |
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| Forecast for capacity, execute against demand | |
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| Demand management and planning | |
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| Collaborative planning, forecasting and replenishment | |
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| Creating the responsive supply chain | |
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| Product 'push' versus demand 'pull' | |
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| The Japanese philosophy | |
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| The foundations of agility | |
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| A routemap to responsiveness | |
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| Strategic lead-time management | |
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| Time-based competition | |
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| Lead-time concepts | |
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| Logistics pipeline management | |
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| The synchronous supply chain | |
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| The extended enterprise and the virtual supply chain | |
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| The role of information in the virtual supply chain | |
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| Laying the foundations for synchronisation | |
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| 'Quick response' logistics | |
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| Production strategies for quick response | |
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| Logistics systems dynamics | |
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| Complexity and the supply chain | |
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| The sources of supply chain complexity | |
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| The cost of complexity | |
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| Product design and supply chain complexity | |
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| Mastering complexity | |
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| Managing the global pipeline | |
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| The trend towards globalisation in the supply chain | |
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| Gaining visibility in the global pipeline | |
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| Organising for global logistics | |
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| Thinking global, acting local | |
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| The future of global sourcing | |
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| Managing risk in the supply chain | |
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| Why are supply chains more vulnerable? | |
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| Understanding the supply chain risk profile | |
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| Managing supply chain risk | |
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| Achieving supply chain resilience | |
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| The era of network competition | |
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| The new organisational paradigm | |
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| Collaboration in the supply chain | |
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| Managing the supply chain as a network | |
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| Seven major business transformations | |
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| The implications for tomorrow's logistics managers | |
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| Supply chain orchestration | |
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| From 3PL to 4PL™ | |
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| Overcoming the barriers to supply chain integration | |
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| Creating the logistics vision | |
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| The problems with conventional organisations | |
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| Developing the logistics organisation | |
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| Logistics as the vehicle for change | |
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| Benchmarking | |
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| Creating a sustainable supply chain | |
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| The triple bottom line | |
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| Greenhouse gases and the supply chain | |
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| Reducing the transport-intensity of supply chains | |
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| Peak oil | |
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| Beyond the carbon footprint | |
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| Reduce, reuse, recycle | |
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| The impact of congestion | |
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| The supply chain of the future | |
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| Emerging mega-trends | |
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| Shifting centres of gravity | |
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| The multi-channel revolution | |
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| Seeking structural flexibility | |
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| 2020 vision | |
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| Index | |